Dialpad Call Center Platform vs AVOXI Genius

Awards

Starting Price

$75.00/month/user

Not provided by vendor

Best For

Support teams who are looking for a cost-effective, intuitive, cloud-based call center solution.

AVOXI offers an advanced Interactive Voice Response solution that is ideal for small businesses and large call centers alike. Perfect for businesses that require flexibility and mobility.

Rating


4.3 / 5
(282)
Read All Reviews

5 / 5
(1)

Ideal number of Users

1 - 499

2 - 499

Ease of Use


4.5 / 5


  • "It's great, love how you can monitor how many calls were made and time spent on the phone. Easy to use, Clear line most of the time."

  • "The soft phone was easy to use and the experience was great on a Chromebook."


5 / 5


Customer Support


4.2 / 5


  • "Feature rich, great customer service that is responsive."

  • "Ease of use, adaptability, great customer service."


5 / 5


Features & Functionality


4.2 / 5


  • "It has got features of call recording, conference calling etc., which is quite good. Also it is affordable and reliable."

  • "The interface on all devices including web is really nice. The inclusion of Uber Conference is also very welcome."


5 / 5


Value for Money


4.3 / 5


  • "The reliability is great, ease of use is ok, functionality for the price is low."

  • "The features are amazing. We saved money by going this route rather than the traditional phone system offered by our local phone company."


5 / 5


Product Features

  • close Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • close Campaign Management
  • close Escalation Management
  • check Inbound Call Center
  • close Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • close Real-time Chat
  • check Reporting/Analytics
Not provided by vendor

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Dialpad Call Center Platform vs AVOXI Genius

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share Share Your Comparison of AVOXI Genius vs Dialpad Call Center Platform