Aloware vs XCALLY

Awards

Starting Price

$35.00/month/user

Not provided by vendor

Best For

Small to medium businesses looking to reduce their customer wait time on the phone, and open up to new business communication channels such as SMS and social media.

Every kind of customer care requiring professional solutions, for inbound, outbound, blended services.

Ideal number of Users

1 - 499

2 - 999

Rating


4.6 / 5
(18)
Read All Reviews

4.8 / 5
(66)
Read All Reviews

Ease of Use


4.4 / 5



4.8 / 5


  • "Easy to use, very good interface and with an amazing support."

  • "Effective Queue Management xCALLY solution provides. Build simple and extremely complex IVR with ease using xCALLY's powerful drag and."

Customer Support


4.8 / 5



4.8 / 5


  • "Many integration possibilities with existing customer care systems."

  • "A flexible product for global customer service operations."

Features & Functionality


4.5 / 5



4.8 / 5


  • "Easy to use, well supported, new capabilities. Configurations are intuitive and the product is versatile."

  • "The Contact Center Experience. Build custom reports and also taking advantage of xCALLY in-built reports which helps."

Value for Money


4.5 / 5



4.7 / 5


  • "They provide awesome support and competitive pricing."

  • "OMNI Contact Centre Solution with reasonable licensing fee."

Product Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

View 4 screenshots 167595 thumb
View 5 screenshots 60843 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Aloware vs XCALLY

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XCALLY vs Aloware