Aloware vs Omni-Channel Self-Service

Starting Price

$49.00/month

$0.40

Best For

Small to medium businesses looking to reduce their customer wait time on the phone, and open up to new business communication channels such as SMS and social media.

Verascape works with many industries including Retailers, Financial Services, Insurance, Transportation & Fleet, Services, Technology, Pharma, Healthcare, Packaged Goods, and Government.

Rating

(0)

(0)

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use

Customer Support

Features & Functionality

Value for Money

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • close Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • close Real-time Chat
  • check Reporting/Analytics
  • close Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • close Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • close Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • close Real-time Chat
  • close Reporting/Analytics

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • close Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Aloware vs Omni-Channel Self-Service

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