Castel Call Center vs Aloware

Starting Price

Not provided by vendor

$35.00/month/user

Best For

Contact centers across all business verticals.

Small to medium businesses looking to reduce their customer wait time on the phone, and open up to new business communication channels such as SMS and social media.

Ideal number of Users

10 - 1000+

1 - 499

Rating


5 / 5
(2)

4.6 / 5
(18)
Read All Reviews

Ease of Use


4.5 / 5

4.4 / 5

Customer Support


5 / 5

4.8 / 5

Features & Functionality


5 / 5

4.5 / 5

Value for Money


5 / 5

4.5 / 5

Product Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Castel Call Center vs Aloware

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Aloware vs Castel Call Center