CallFinder vs Metaphor Contact Center

Starting Price

Not provided by vendor Not provided by vendor

Best For

We target small to mid-size businesses with our highly scalable technology across a wide range of industries including healthcare, finance, insurance, manufacturing, utilities, collections, and more.

USAN's hosted contact center platform is ideally suited for enterprises in Financial Services, Utilities, Healthcare, Telco, and Retail.

Rating


4.8 / 5
(5)

4 / 5
(1)

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.8 / 5

4 / 5

Customer Support


5 / 5

5 / 5

Features & Functionality


4.4 / 5

3.5 / 5

Value for Money


4.8 / 5

Product Features

  • close Blended Call Center
  • check Call Logging
  • check Call recording
  • close Call Scripting
  • check Campaign Management
  • close Escalation Management
  • close Inbound Call Center
  • check Interactive Voice Response
  • close Manual Dialer
  • close Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • close Queue Management
  • close Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • close Reporting/Analytics

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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CallFinder vs Metaphor Contact Center

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