Twilio Flex vs ZIWO

Awards

Starting Price

$1.00/user

$49.00/month/user

Best For

Businesses of all sizes that need omnichannel communication in over 100 different countries

Cloud-based contact center solution that helps businesses manage client communication with call tracking, call masking, conferencing, call queuing, call transfer & more with virtual call center.

Rating


4.6 / 5
(186)
Read All Reviews
(0)

Ideal number of Users

2 - 1000+

Not provided by vendor

Ease of Use


4.3 / 5


  • "Create your own solution. Great to integrate with, easy to use and can do anything you want it to."

  • "What I like the most about Twillio is the ease of use of their API, and how easy is to get started as o developer to use their services."



Customer Support


4.3 / 5


  • "I believe Twilio's developer system is one of a kind. However, their customer support, at least the person I interacted with needs a review."

  • "We were able to monitor phone calls to improve customer service and employee training."



Features & Functionality


4.6 / 5


  • "I got this to do SMS through an API, it works awesome. I am extremely excited to try out the Studio to build an IVR."

  • "Great service for developers, super quick development of call/text services for custom applications."



Value for Money


4.3 / 5


  • "And the pricing is very competitive and takes the cake for being the best platform to work on. Also, the documentation is excellent."

  • "Great functionality, Easy to implement, Great Pricepoint."



Product Features

  • close Blended Call Center
  • check Call Logging
  • check Call recording
  • close Call Scripting
  • close Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • close Interactive Voice Response
  • close Manual Dialer
  • close Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • close Call Scripting
  • close Campaign Management
  • close Escalation Management
  • close Inbound Call Center
  • close Interactive Voice Response
  • close Manual Dialer
  • close Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • close Real-time Chat
  • check Reporting/Analytics

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • close Documentation

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Twilio Flex vs ZIWO

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