Zoho Desk vs Diabolocom

Starting Price

$12.00/month/user

Not provided by vendor

Best For

Zoho Desk is most beneficial to customer-focused companies with passionate service teams and a large volume of frequent customer interactions. It scales to any size and fits many verticals.

Diabolocom offers an omnichannel augmented customer interaction management solution in the cloud for customer service and sales teams.

Rating


4.5 / 5
(1589)
Read All Reviews
(0)

Ideal number of Users

1 - 1000+

10 - 1000+

Ease of Use


4.4 / 5


  • "I like the free account is so easy to use. This platform is great and offers a variety of services that a business owner needs."

  • "Ease of Use & Convenience. Any Non-IT Person can also configure and setup the entire tool."



Customer Support


4.3 / 5


  • "This is an essential helpdesk software for organisations of all sizes. I have bee n using it for about a year and fairly happy with it."

  • "Made our more much more productive and customer support oriented."



Features & Functionality


4.4 / 5


  • "This software knows it all. The UI is very clean, the module is very useful."

  • "Support multiple communication channels. UI is very easy and enjoyable."



Value for Money


4.5 / 5


  • "Great user chat that is easy to integrate on site. Also the price is really affordable."

  • "Really like Zoho and their offers, it's a good software for the money spent."



Product Features

  • close Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • close Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics

Screenshots

View 5 screenshots 153423 thumb
View 4 screenshots 136200 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Diabolocom vs Zoho Desk

Zoho Desk vs Diabolocom

Share

share Share Your Comparison of Diabolocom vs Zoho Desk