CloudTalk vs LiveAgent

Starting Price

$15.00/month/user

$15.00/month/user

Best For

CloudTalk helps small and medium businesses setup and run virtual phone systems from all around the world. Typically, it's used in sales for outbound calls and in customer service for inbound calls.

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise. Our target customer is everyone who understands how important customer service is.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.8 / 5
(102)
Read All Reviews

4.7 / 5
(782)
Read All Reviews

Ease of Use


4.8 / 5


  • "Friendly and intuitive online platform whose save time of my team."

  • "Price, quality of calls, advanced features, easy to use."


4.5 / 5


  • "The live agents that actually help you. Customer service is epic and so friendly and the software is amazing and very easy to use."

  • "We love LiveAgent for the overall ease of use, interaction with our customers and great support."

Customer Support


4.8 / 5


  • "Great customer access, helpful customer support, speed to solve the problem, high availability and quality of service."

  • "The support team is really friendly and very responsive."


4.7 / 5


  • "Never actually liked them, but your chat support was AMAZING very helpful and skillful personnel."

  • "I am very pleased with LiveAgent and would recommend it to other busy businessowners who need a place to deal with customer support."

Features & Functionality


4.6 / 5


  • "The versatility of Cloudtalk is amazing, and also the customization possibilities."

  • "User interface - very user-friendly, easy to navigate, definitely helped to level up our customer service."


4.5 / 5


  • "I am also satisfied with their customer service because when we need them, they are quick, very helpful and also very nice."

  • "I enjoyed the friendly user interface and ease of access."

Value for Money


4.7 / 5


  • "It's very easy to use, flexible features and a good price. The cloud-based platform on Amazon is very powerful."

  • "Pretty dvanced features at an affordable price."


4.7 / 5


  • "Not as polished as other products but it's a good cost effective solution if you are looking for ticketing and chat."

  • "Ease of use and training, layout of agent panel, ease of set-up and ease of making changes and price."

Product Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

View 5 screenshots 167828 thumb
View 5 screenshots 142696 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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CloudTalk vs LiveAgent

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