Jive Voice vs CloudTalk

Awards

Starting Price

$19.95/month/user

$15.00/month/user

Best For

Jive's Hosted VoIP service is suited for businesses of all sizes, from small insurance agencies to giant corporations. Organizations (K12, Gov, Corp, Higher Ed) benefit from our easy to scale solution

CloudTalk helps small and medium businesses setup and run virtual phone systems from all around the world. Typically, it's used in sales for outbound calls and in customer service for inbound calls.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.6 / 5
(755)
Read All Reviews

4.7 / 5
(105)
Read All Reviews

Ease of Use


4.5 / 5


  • "They have great customer support and the best bang for your buck. Their web based programming is easy to use and easy to change when needed."

  • "Not being a super techie I find it super easy to use and the voice quality at both my end and the recipient's end is very good."


4.8 / 5


  • "Friendly and intuitive online platform whose save time of my team."

  • "Price, quality of calls, advanced features, easy to use."

Customer Support


4.7 / 5


  • "I had loved my service since day one. The clarity has been amazing and the customer support even better."

  • "Their customer service is amazing. There have been a few minor issues that we encountered but they were very good about sorting it out."


4.8 / 5


  • "Great customer access, helpful customer support, speed to solve the problem, high availability and quality of service."

  • "The support team is really friendly and very responsive."

Features & Functionality


4.5 / 5


  • "They show genuine care and concern when I contact them and they follow up, accordingly. The Associates are professional, polite and responsive."

  • "Jive customer service is quick to resolve issues and great with follow-up. Product value is great for the cost."


4.6 / 5


  • "The versatility of Cloudtalk is amazing, and also the customization possibilities."

  • "User interface - very user-friendly, easy to navigate, definitely helped to level up our customer service."

Value for Money


4.5 / 5


  • "Excellent pricing: Their pricing is one of the most competitive in the market. Easy navigation: Their dashboard and system are easy to use."

  • "The pricing is great, granted I am a Not for Profit, but even with that considered, price it yourself as I know you will find it a great value."


4.6 / 5


  • "It's very easy to use, flexible features and a good price. The cloud-based platform on Amazon is very powerful."

  • "Pretty dvanced features at an affordable price."

Product Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Jive Voice vs CloudTalk

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