Salesforce Service Cloud vs CallOne Call Center Software

Starting Price

$25.00/month/user

$99.00/month/user

Best For

Businesses in need of service-as-a-software solution for CRM and help desk management.

Germany, Austria and Swiss market

Ideal number of Users

1 - 1000+

10 - 999

Rating


4.4 / 5
(457)
Read All Reviews
(0)

Ease of Use


4 / 5


  • "It provides a smooth work flow and I love and it is highly customizable. I like the ease of use and ease to follow when you are a first time user."

  • "Creating and closing cases was simple with also messages on errors to correct them. Personally like it since i got very comfortable since its user friendly."



Customer Support


4.2 / 5


  • "We've also started using Pardot and love how streamlined it is for all of our communications needs. Salesforce Communities has allowed for an excellent online community for our constituents."

  • "Robust salesforce automation tool with mobile capabilities and strong partner community."



Features & Functionality


4.4 / 5


  • "I self-implemented so the ability to quickly extend the package with flows was great."

  • "We use Salesforce for our Client Services Teams and Sales side of the house. It's a very robust and powerful system with lots of options for customization."



Value for Money


4.1 / 5


  • "Our Academy, BD, and Recruiting department drove great revenue because of this, and SalesForce did a great job in helping us drive sales, and place candidates to our clients in a short span of time."

  • "Good price for functionalities included; perfect for small companies. Installation is a breeze."



Product Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Salesforce Service Cloud vs CallOne Call Center Software

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CallOne Call Center Software vs Salesforce Service Cloud