PhoneIQ for Salesforce vs Salesforce Service Cloud

Starting Price

Not provided by vendor


Best For

Not provided by vendor

Businesses in need of service-as-a-software solution for CRM and help desk management.


4.4 / 5
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Ideal number of Users

Not provided by vendor

1 - 1000+

Ease of Use

4 / 5

  • "Excellent user experiences and ease of use. Good slice and dice ability."

  • "It's easy to find what you need thanks to an intuitive search bar. There is good level of security and the easiness to use of a cloud service."

Customer Support

4.2 / 5

  • "Reporting is excellent and every salesperson can use pretty easily. Support and configuration are easier because of the wealth of knowledge available in the SF community."

  • "It was easy to us and the Customer Support was amazing. I was skeptical at first but one of there sales guys turned me around."

Features & Functionality

4.4 / 5

  • "I self-implemented so the ability to quickly extend the package with flows was great."

  • "It is helpful for the metrics dashboard view of our measurements. Will be helpful to get more funtionalities in terms of customization."

Value for Money

4.1 / 5

  • "Great and positive experience with this product. A big investment but will give you tools to make you successful."

  • "SalesForce is an excellent CRM that allows the team to work together, monitor project implementation, monitor cash costs and revenues."

Product Features

Not provided by vendor
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • close Reporting/Analytics


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Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online


Not provided by vendor
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Salesforce Service Cloud vs PhoneIQ for Salesforce

PhoneIQ for Salesforce vs Salesforce Service Cloud


share Share Your Comparison of Salesforce Service Cloud vs PhoneIQ for Salesforce