Aircall vs Talkdesk

Awards

Starting Price

$30.00/month/user

Not provided by vendor

Best For

SMBs using the phone to conduct business (sales or support) on a daily basis. 3+ users only

Our target market is customer-centric companies of all sizes looking to improve customer experiences through more personalized, data-driven customer interactions.

Rating


4.2 / 5
(146)
Read All Reviews

4.6 / 5
(532)
Read All Reviews

Ideal number of Users

10 - 499

10 - 1000+

Ease of Use


4.5 / 5


  • "Very easy to use, and the quality of the calls are perfect."

  • "Air call is relatively easy to use and the analytics provided some great insight into call stats and performance."


4.7 / 5


  • "I am super happy with how Talkdesk works. It is so user friendly and I can't see myself using any other service."

  • "What I like the most about the software is that it's easy to use and reliable."

Customer Support


4.3 / 5


  • "We had a great experience with the mac os app. The customer service is great, they answer to the phone quicly and help us when needed."

  • "On top of that the customer support is great and serves as icing on the cake of the well priced Aircall."


4.6 / 5


  • "User friendly and quality, customer support was excellent when i needed to reach out."

  • "Good product, always improving, good customer service, easy to rollout and administer."

Features & Functionality


3.9 / 5


  • "I like the simplicity and funcitonality of Aircall. The power-dial function is a great add to the over-all experience."

  • "The user interface is really nice and clean. Something I've found lacking in so many other VoIP providers."


4.5 / 5


  • "Sound quality is superb and I love how straightforward/easy it is to interact with the interface."

  • "Easy to use, very very user friendly. Love all the customizations you can add."

Value for Money


4.1 / 5


  • "It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service."

  • "Great price for the value of the software. Easy IVR process and my agents all trained on it to the point of proficiency in less than 1 hour."


4.5 / 5


  • "Reasonable pricing model that supports our needs."

  • "Ease of use, integration with Autotask, Slack and Infusionsoft, click to call feature, value for money."

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • close Call Scripting
  • close Campaign Management
  • close Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • close Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • close Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics

Screenshots

View 5 screenshots 157986 thumb
View 5 screenshots 60702 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Aircall vs Talkdesk

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