Aircall vs Zendesk

Starting Price

$30.00/month/user

$5.00/month/user

Best For

SMBs using the phone to conduct business (sales or support) on a daily basis. 3+ users only

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Ideal number of Users

10 - 499

1 - 1000+

Rating


4.2 / 5
(155)
Read All Reviews

4.4 / 5
(2355)
Read All Reviews

Ease of Use


4.4 / 5


  • "I feel like Aircall is great for people who only need a phone system. The interface is pretty straightforward and easy to use, and you can track analytics too."

  • "It's easy to use and makes keeping track of things much more efficient. Really appreciate how exported reports include a link to individual recordings in the last column."


4.3 / 5


  • "Having the ability to easily submit a help request ticket and communicate more clearly with different departments has been incredibly useful. Zendesk is very intuitive and the UI is simple and clean."

  • "The interface is intuitive, we can view the status of multiple tickets at the same time. The best thing about Zendesk is that it is very stable and we have never encountered any crashes."

Customer Support


4.3 / 5


  • "We had a great experience with the mac os app. The customer service is great, they answer to the phone quicly and help us when needed."

  • "We have been not granted with great infrastructure to set up a group of customer service associates at our office but with the help of aircall, we set up remote agents from almost every continents."


4.3 / 5


  • "Our experience with Zendesk has been fantastic overall. Customer support is good, and the product is stable."

  • "Great experience, great product. Highly recommended to companies with customer support."

Features & Functionality


3.9 / 5


  • "I love that Aircall integrates with our CRM, and Support software making call logging fairly seamless. Setup for users is simple, and updating customizations for audio recordings is easy."

  • "The built in note taking option that can be made into an Intercom conversation is super helpful. Also, the internet browser add-on makes clicking on phone numbers to call a breeze."


4.3 / 5


  • "I like the clean and simple user interface of the software. I also love that you can easily see the leaderboards/metrics or how many tickets you and your team have already solved."

  • "It is a good support tool, as it has quality graphics and reports, but due to the competition that exists today, the resources it offers in the basic plan are to be desired."

Value for Money


4 / 5


  • "It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service."

  • "For the quality and simplicity I get I think the price is very competitive."


4.1 / 5


  • "Also in the future when we add an additional IT person to our company it will be very easy to add them on and assign tickets to them. Zendesk also has great price points."

  • "Zendesk is easy to deploy, integrates well with many of their approved apps, and is easy to use for incident management. The interface is intuitive, the cost is low, and the value is high."

Product Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

View 5 screenshots 157986 thumb
View 4 screenshots 220903 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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Aircall vs Zendesk

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