OmniTouch Contact Center vs Talkdesk

Awards

Starting Price

Not provided by vendor Not provided by vendor

Best For

Cloud-based system that assists contact centers of all sizes with inbound voice interactions, ACD, agent performance management & more.

Our target market is customer-centric companies of all sizes looking to improve customer experiences through more personalized, data-driven customer interactions.

Rating

(0)
4.6 / 5
(525)
Read All Reviews

Ideal number of Users

Not provided by vendor

10 - 1000+

Ease of Use


4.7 / 5

Customer Support


4.6 / 5

Features & Functionality


4.5 / 5

Value for Money


4.5 / 5

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • close Call Scripting
  • close Campaign Management
  • close Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • close Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • close Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics

Screenshots

View 3 screenshots 166848 thumb
View 5 screenshots 60702 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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OmniTouch Contact Center vs Talkdesk

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