Genesys PureCloud vs NICE inContact CXone vs Talkdesk Cloud Contact Center vs VICIdial

Awards

Rating


4 / 5
(77)


4 / 5
(114)


4.5 / 5
(430)


4.5 / 5
(216)

Starting Price

$75.00/month/user

Not provided by vendor Not provided by vendor Not provided by vendor

Best For

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

Our target market is customer-centric companies of all sizes looking to improve customer experiences through more personalized, data-driven customer interactions.

Any company wanting a contact center solution without vendor lock-in.

Ideal number of Users

50 - 1000+

10 - 1000+

10 - 1000+

1 - 1000+

Ease of Use


4 / 5

4 / 5

4.5 / 5

4.5 / 5

Customer Support


3.5 / 5

4 / 5

4.5 / 5

4.5 / 5

Features & Functionality


4 / 5

4 / 5

4.5 / 5

4.5 / 5

Value for Money


4 / 5

4 / 5

4.5 / 5

5 / 5

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • close Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • close Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics

Screenshots

View 4 screenshots 83927 thumb
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View 5 screenshots 60702 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

share Share Your Comparison of VICIdial vs Talkdesk Cloud Contact Center vs NICE inContact CXone vs Genesys PureCloud

Genesys PureCloud vs NICE inContact CXone vs Talkdesk Cloud Contact Center vs VICIdial

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share Share Your Comparison of VICIdial vs Talkdesk Cloud Contact Center vs NICE inContact CXone vs Genesys PureCloud