Genesys PureCloud vs XCALLY

Awards

Starting Price

$75.00/month/user

Not provided by vendor

Best For

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

Every kind of customer care requiring professional solutions, for inbound, outbound, blended services.

Ideal number of Users

50 - 1000+

2 - 999

Rating


4.1 / 5
(87)
Read All Reviews

4.8 / 5
(66)
Read All Reviews

Ease of Use


4.2 / 5


  • "Very satisfied with PureCloud : easy to use and very stable."

  • "Layout, very nice to look at and relatively user friendly. Combination of staffing outlook when viewing a timeline."


4.8 / 5


  • "Easy to use, very good interface and with an amazing support."

  • "Effective Queue Management xCALLY solution provides. Build simple and extremely complex IVR with ease using xCALLY's powerful drag and."

Customer Support


3.6 / 5


  • "I am project manager for Customer Care Department and was in charge of PureCloud implementation."

  • "Highly complex, all inclusive, customer support routing software."


4.8 / 5


  • "Many integration possibilities with existing customer care systems."

  • "A flexible product for global customer service operations."

Features & Functionality


4 / 5


  • "Intuitive to use, powerful capabilities with built-in worforce management (scheduling) and quality management."

  • "PureCloud is easy to navigate and I appreciate that there are continuous improvements being made."


4.8 / 5


  • "Easy to use, well supported, new capabilities. Configurations are intuitive and the product is versatile."

  • "The Contact Center Experience. Build custom reports and also taking advantage of xCALLY in-built reports which helps."

Value for Money


3.8 / 5


  • "Feature rich solution with simple licensing model."

  • "Simple out of the box solution that could provide me with many tools while minimizing our operational costs."


4.7 / 5


  • "They provide awesome support and competitive pricing."

  • "OMNI Contact Centre Solution with reasonable licensing fee."

Product Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

View 4 screenshots 83927 thumb
View 5 screenshots 60843 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Genesys PureCloud vs XCALLY

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XCALLY vs Genesys PureCloud