Genesys PureCloud vs Nextiva Call Center

Awards

Rating


4 / 5
(71)


4.5 / 5
(182)

Starting Price

$69.99/month/user

$50.00/month/user

Best For

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

Any business looking for a feature rich, easy-to-use platform.

Ideal number of Users

50 - 1000+

1 - 1000+

Ease of Use


4 / 5

4.5 / 5

Customer Support


3.5 / 5

4.5 / 5

Features & Functionality


4 / 5

4.5 / 5

Value for Money


4 / 5

4.5 / 5

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • close Reporting/Analytics

Screenshots

View 4 screenshots 83927 thumb
View 5 screenshots 79831 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

share Share Your Comparison of Nextiva Call Center vs Genesys PureCloud

Genesys PureCloud vs Nextiva Call Center

Share

share Share Your Comparison of Nextiva Call Center vs Genesys PureCloud