Genesys PureCloud vs JustGoCloud vs VICIdial

Awards

Starting Price

$75.00/month/user

$15.00/month/user

Not provided by vendor

Best For

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

Our market is the small and medium sized business owner who needs a stable call center system to assist in his sales, marketing, service and support operations.

Any company wanting a contact center solution without vendor lock-in.

Rating


4 / 5
(77)

(0)


4.5 / 5
(218)

Ideal number of Users

50 - 1000+

50-99

1 - 1000+

Ease of Use


4 / 5

4.5 / 5

Customer Support


3.5 / 5

4.5 / 5

Features & Functionality


4 / 5

4.5 / 5

Value for Money


4 / 5

5 / 5

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
Not provided by vendor
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • close Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics

Screenshots

View 4 screenshots 83927 thumb
Capterra screenshot placeholder
View 5 screenshots 43255 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Genesys PureCloud vs JustGoCloud vs VICIdial

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share Share Your Comparison of VICIdial vs JustGoCloud vs Genesys PureCloud