Enghouse Interactive vs RingCentral Contact Centre

Starting Price

Not provided by vendor Not provided by vendor

Best For

Enghouse Interactive has over 15,000 customers around the world using our contact center products and more than 1 million agents handling more than 1 billion customer interactions each day.

RingCentral powered by InContact is a flexible cloud-based contact centre solution which is ideal for businesses of all sizes.

Ideal number of Users

2 - 1000+

1 - 1000+

Rating


4.7 / 5
(6)
Read All Reviews

4.3 / 5
(138)
Read All Reviews

Ease of Use


4.3 / 5



4.4 / 5


  • "I liked the ease of use, it was easy to pick up and use without instructions."

  • "I love how i stay logged in when i click on my icon to start our day. The text box is easy to use."

Customer Support


5 / 5



4.4 / 5


  • "I always have a great experience with the tech support staff. They are always friendly,professional,competent, and patient."

  • "5 Star customer service all the way. Very happy customer here."

Features & Functionality


4.2 / 5



4.3 / 5


  • "Really helps keep track of calls, voicemails, and such with a computer-based user interface."

  • "Re-sending or forwarding a fax is very easy. The small window keeps it convenient to access on my cluttered workstation."

Value for Money


5 / 5



4 / 5


Product Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

View 1 screenshot 14473 thumb
View 4 screenshots 153176 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Enghouse Interactive vs RingCentral Contact Centre

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RingCentral Contact Centre vs Enghouse Interactive