uContact vs SpitFire Predictive Dialer

Awards

Starting Price

$40.00/month/user

$100.00/month/user

Best For

Call center software underperforming? Improve your results with uContact, reducing costs and improving the productivity of agents and supervisors. A true, customizable omnichannel solution.

We welcome all size companies!

Rating


4.5 / 5
(25)
Read All Reviews

4.5 / 5
(19)
Read All Reviews

Ideal number of Users

10 - 1000+

1 - 499

Ease of Use


4.3 / 5

4.5 / 5

Customer Support


4.8 / 5

4.6 / 5

Features & Functionality


4.6 / 5

4.4 / 5

Value for Money


4.6 / 5

3.8 / 5

Pros

  • "Great Product, Great Training, Great After The Sale Support."

  • "Great dialier for businesses of any size, but particularly useful for small-med size dialing operations."

Cons

  • "The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected."

  • "Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start."

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics

Screenshots

View 5 screenshots 149023 thumb
View 5 screenshots 128085 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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uContact vs SpitFire Predictive Dialer

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share Share Your Comparison of SpitFire Predictive Dialer vs uContact