SpitFire Predictive Dialer vs TRACK Pulse

Starting Price

$100.00/month/user

Not provided by vendor

Best For

We welcome all size companies!

TRACK Hospitality Software is powered by TravelNet Solutions (TNS). TRACK Hospitality Software provides an industry leading CRM, Cloud Contact Center, and Vacation Rental Property Management Solution.

Ideal number of Users

1 - 499

1 - 1000+

Rating


4.5 / 5
(20)
Read All Reviews

4.1 / 5
(10)
Read All Reviews

Ease of Use


4.4 / 5

4.3 / 5

Customer Support


4.6 / 5

4.2 / 5

Features & Functionality


4.3 / 5

4 / 5

Value for Money


3.8 / 5

4 / 5

Pros

  • "Great Product, Great Training, Great After The Sale Support."

  • "Great dialier for businesses of any size, but particularly useful for small-med size dialing operations."

Cons

  • "The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected."

  • "Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start."

Product Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

View 5 screenshots 128085 thumb
View 5 screenshots 77503 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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SpitFire Predictive Dialer vs TRACK Pulse

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TRACK Hospitality Software vs SpitFire Predictive Dialer