Oracle Contact Center Anywhere vs Talkdesk vs VICIdial

Awards

Starting Price

$59.00/month/user

Not provided by vendor Not provided by vendor

Best For

Small to Medium size business with 1-500 Agents. Oracle Contact Center Anywhere is a leading best in class cloud call center software that is easy to use, pre-integrated with Salesforce CRM, Zoho CRM

Our target market is customer-centric companies of all sizes looking to improve customer experiences through more personalized, data-driven customer interactions.

Any company wanting a contact center solution without vendor lock-in.

Rating


4.5 / 5
(4)


4.5 / 5
(422)


4.5 / 5
(218)

Ideal number of Users

1 - 1000+

10 - 1000+

1 - 1000+

Ease of Use


4.5 / 5

4.5 / 5

4.5 / 5

Customer Support


4.5 / 5

4.5 / 5

4.5 / 5

Features & Functionality


3.5 / 5

4.5 / 5

4.5 / 5

Value for Money


5 / 5

4.5 / 5

5 / 5

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • close Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • close Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • close Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics

Screenshots

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View 5 screenshots 60702 thumb
View 5 screenshots 43255 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Oracle Contact Center Anywhere vs Talkdesk vs VICIdial

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share Share Your Comparison of VICIdial vs Talkdesk vs Oracle Contact Center Anywhere