Centcom vs Contact Center Solution

Rating


5 / 5
(2)

(0)

Starting Price

$4.00/month

Not provided by vendor

Best For

Not provided by vendor

Not provided by vendor

Ideal number of Users

10 - 999

Not provided by vendor

Ease of Use


5 / 5

Customer Support


5 / 5

Features & Functionality

Value for Money

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • close Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • close Queue Management
  • check Real-time Chat
  • close Reporting/Analytics
Not provided by vendor

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

Not provided by vendor Not provided by vendor

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Centcom vs Contact Center Solution

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