OneSight vs Virtual Observer

Rating

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Starting Price

Not provided by vendor

$20,000.00/one-time

Best For

Not provided by vendor

The typical Virtual Observer customer is a contact center, or array of contact centers ranging in size from 20 agents to upwards of 4000 agents. Our global customers span many markets.

Ideal number of Users

Not provided by vendor

10 - 1000+

Ease of Use

Customer Support

Features & Functionality

Value for Money

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • close Call Scripting
  • close Campaign Management
  • close Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • close Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • close Reporting/Analytics
  • close Blended Call Center
  • close Call Logging
  • close Call recording
  • close Call Scripting
  • close Campaign Management
  • close Escalation Management
  • close Inbound Call Center
  • close Interactive Voice Response
  • close Manual Dialer
  • close Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • close Queue Management
  • check Real-time Chat
  • close Reporting/Analytics

Screenshots

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Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • close Documentation
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OneSight vs Virtual Observer

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