Fluency vs Newbridge Call Center Platform vs Salesforce Service Cloud

Rating

(0)

(0)


4.5 / 5
(435)

Starting Price

$10,000.00/one-time

Not provided by vendor

$25.00/month/user

Best For

Not provided by vendor

Not provided by vendor

Businesses in need of service-as-a-software solution for CRM and help desk management.

Ideal number of Users

1 - 1000+

Not provided by vendor

1 - 1000+

Ease of Use


4 / 5

Customer Support


4 / 5

Features & Functionality


4.5 / 5

Value for Money


4 / 5

Product Features

  • close Blended Call Center
  • close Call Logging
  • close Call recording
  • close Call Scripting
  • check Campaign Management
  • check Escalation Management
  • close Inbound Call Center
  • check Interactive Voice Response
  • close Manual Dialer
  • close Outbound Call Center
  • check Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • close Real-time Chat
  • close Reporting/Analytics
  • check Blended Call Center
  • close Call Logging
  • check Call recording
  • check Call Scripting
  • close Campaign Management
  • close Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • close Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • close Queue Management
  • close Real-time Chat
  • close Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • close Reporting/Analytics

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor Not provided by vendor
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Fluency vs Newbridge Call Center Platform vs Salesforce Service Cloud

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share Share Your Comparison of Salesforce Service Cloud vs Newbridge Call Center Platform vs Fluency