Outbound Call Center Software vs Dialpad Call Center Platform

Awards

Starting Price

Not provided by vendor

$75.00/month/user

Best For

Convoso is a fit for any organization looking to increase sales and marketing productivity. Our customers span a range of industry verticals such as credit repair, lead generation, mortgage, and more.

Support teams who are looking for a cost-effective, intuitive, cloud-based call center solution.

Ideal number of Users

2 - 1000+

1 - 499

Rating


4.6 / 5
(14)
Read All Reviews

4.2 / 5
(294)
Read All Reviews

Ease of Use


4.7 / 5



4.5 / 5


  • "It's great, love how you can monitor how many calls were made and time spent on the phone. Easy to use, Clear line most of the time."

  • "The soft phone was easy to use and the experience was great on a Chromebook."

Customer Support


4.9 / 5



4.2 / 5


  • "Feature rich, great customer service that is responsive."

  • "Ease of use, adaptability, great customer service."

Features & Functionality


4.7 / 5



4.2 / 5


  • "It has got features of call recording, conference calling etc., which is quite good. Also it is affordable and reliable."

  • "The interface on all devices including web is really nice. The inclusion of Uber Conference is also very welcome."

Value for Money


4.8 / 5



4.3 / 5


  • "The reliability is great, ease of use is ok, functionality for the price is low."

  • "The features are amazing. We saved money by going this route rather than the traditional phone system offered by our local phone company."

Product Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

View 4 screenshots 78053 thumb
View 4 screenshots 141949 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Outbound Call Center Software vs Dialpad Call Center Platform

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Dialpad Call Center Platform vs Convoso Predictive Dialer