Twilio Flex vs SmartAction Speech IVR System

Awards

Starting Price

$1.00/user

Not provided by vendor

Best For

Businesses of all sizes that need omnichannel communication in over 100 different countries

SmartAction's cloud-based platform is built for enterprises in all industries that need to satisfy growing expectations for self-service.

Ideal number of Users

2 - 1000+

1

Rating


4.5 / 5
(201)
Read All Reviews

5 / 5
(4)

Ease of Use


4.3 / 5


  • "Create your own solution. Great to integrate with, easy to use and can do anything you want it to."

  • "What I like the most about Twillio is the ease of use of their API, and how easy is to get started as o developer to use their services."


5 / 5


Customer Support


4.2 / 5


  • "Twilio is an industry leader for a number of reasons. Customer Service, reliable product, greast innovation."

  • "I believe Twilio's developer system is one of a kind. However, their customer support, at least the person I interacted with needs a review."


5 / 5


Features & Functionality


4.6 / 5


  • "I got this to do SMS through an API, it works awesome. I am extremely excited to try out the Studio to build an IVR."

  • "Great service for developers, super quick development of call/text services for custom applications."


5 / 5


Value for Money


4.3 / 5


  • "And the pricing is very competitive and takes the cake for being the best platform to work on. Also, the documentation is excellent."

  • "Great functionality, Easy to implement, Great Pricepoint."


4.8 / 5


Product Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

View 5 screenshots 212708 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Twilio Flex vs SmartAction Speech IVR System

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SmartAction Speech IVR System vs Twilio Flex