# 2026 Capterra Shortlist for Call Center | Capterra > Discover the highest-rated & most popular Call Center Software of 2026. Make Capterra Shortlist your first stop when searching for software. Source: https://www.capterra.com/call-center-software/shortlist --- # 2026 Capterra Shortlist for Call Center - [All Products](https://www.capterra.com/call-center-software/) - [Capterra Shortlist](https://www.capterra.com/call-center-software/shortlist/) [How it was made](#methodology) ## / Get to a better list with verified ratings & reviews Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology) [ ](https://www.capterra.com/p/169627/RingOver/) ## [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (866)](https://www.capterra.com/p/169627/RingOver/reviews/)[View all reviews](https://www.capterra.com/p/169627/RingOver/reviews/) [](https://www.capterra.com/p/169627/RingOver/) Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools. Overall Score 93/100 Popularity: 44/50 Ratings: 49/50 Review Breakdown Ease of Use 4.8 Customer Service 4.6 Features 4.6 Value for Money 4.5 Paid plans start at $29.00Per Month Free Trial Free Version Category Features 15/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/159578/CallHippo/) ## [CallHippo](https://www.capterra.com/p/159578/CallHippo/) [4.4 (679)](https://www.capterra.com/p/159578/CallHippo/reviews/)[View all reviews](https://www.capterra.com/p/159578/CallHippo/reviews/) [](https://www.capterra.com/p/159578/CallHippo/) Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more. Overall Score 90/100 Popularity: 42/50 Ratings: 48/50 Review Breakdown Ease of Use 4.4 Customer Service 4.6 Features 4.3 Value for Money 4.2 Paid plans start at $1.00Per Month Free Trial Free Version Category Features 16/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/102188/LiveAgent/) ## [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1758)](https://www.capterra.com/p/102188/LiveAgent/reviews/)[View all reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) [](https://www.capterra.com/p/102188/LiveAgent/) Award-winning call center and help desk software with AI features, easy to use from day one. Start for free with a 30-day trial. Overall Score 87/100 Popularity: 40/50 Ratings: 47/50 Review Breakdown Ease of Use 4.6 Customer Service 4.7 Features 4.6 Value for Money 4.6 Paid plans start at $15.00Per Month Free Trial Free Version Category Features 16/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/158704/3CX/) ## [3CX](https://www.capterra.com/p/158704/3CX/) [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)[View all reviews](https://www.capterra.com/p/158704/3CX/reviews/) [](https://www.capterra.com/p/158704/3CX/) 3CX is an all in one call center solution for calls & chats. Includes advanced call queues, reporting, recording, and CRM integration Overall Score 86/100 Popularity: 42/50 Ratings: 44/50 Review Breakdown Ease of Use 4.4 Customer Service 4.1 Features 4.4 Value for Money 4.3 Paid plans start at $350.00Per Year Free Trial Free Version Category Features 18/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/149279/CallHub/) ## [CallHub](https://www.capterra.com/p/149279/CallHub/) [4.4 (249)](https://www.capterra.com/p/149279/CallHub/reviews/)[View all reviews](https://www.capterra.com/p/149279/CallHub/reviews/) [](https://www.capterra.com/p/149279/CallHub/) Cloud call center with dialers, AI sentiment analysis, inbound calling, spam shield, and branching scripts. Overall Score 86/100 Popularity: 40/50 Ratings: 46/50 Review Breakdown Ease of Use 4.4 Customer Service 4.2 Features 4.3 Value for Money 4.3 Paid plans start at Not provided by the vendor Category Features 16/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/184709/Aircall/) ## [Aircall](https://www.capterra.com/p/184709/Aircall/) [4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/)[View all reviews](https://www.capterra.com/p/184709/Aircall/reviews/) [](https://www.capterra.com/p/184709/Aircall/) AI-powered call center software for customer-centric teams. Easily integrate with 250+ CRMs and other business tools to grow your busin Overall Score 85/100 Popularity: 42/50 Ratings: 43/50 Review Breakdown Ease of Use 4.5 Customer Service 4.1 Features 4.1 Value for Money 4.0 Paid plans start at $40.00Per Month Free Trial Free Version Category Features 17/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/149510/Call-Center-Software/) ## [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/) [4.8 (155)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/)[View all reviews](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) [](https://www.capterra.com/p/149510/Call-Center-Software/) Unlimited Minutes on Predictive , Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Overall Score 85/100 Popularity: 36/50 Ratings: 49/50 Review Breakdown Ease of Use 4.7 Customer Service 4.8 Features 4.8 Value for Money 4.8 Paid plans start at Not provided by the vendor Category Features 18/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/157853/JustCall/) ## [JustCall](https://www.capterra.com/p/157853/JustCall/) [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/)[View all reviews](https://www.capterra.com/p/157853/JustCall/reviews/) [](https://www.capterra.com/p/157853/JustCall/) Deliver 24/7 support, centralize interactions across channels, help agents work smarter with AI, and drive faster resolutions. Overall Score 84/100 Popularity: 40/50 Ratings: 44/50 Review Breakdown Ease of Use 4.3 Customer Service 4.1 Features 4.1 Value for Money 4.1 Paid plans start at $29.00Per Month Free Trial Free Version Category Features 18/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/156125/Phonexa/) ## [Phonexa](https://www.capterra.com/p/156125/Phonexa/) [5.0 (75)](https://www.capterra.com/p/156125/Phonexa/reviews/)[View all reviews](https://www.capterra.com/p/156125/Phonexa/reviews/) [](https://www.capterra.com/p/156125/Phonexa/) Cloud PBX utilizes a smart IVR system and other features to show users their caller journeys and generate call and agent scoring. Overall Score 78/100 Popularity: 29/50 Ratings: 49/50 Review Breakdown Ease of Use 4.7 Customer Service 5.0 Features 4.9 Value for Money 4.8 Paid plans start at Not provided by the vendor Category Features 10/20 REVIEW BREAKDOWN PRICING PROS & CONS Need a Little Help? Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes. [ ](https://www.capterra.com/p/251900/Zoho-Voice/) ## [Zoho Voice](https://www.capterra.com/p/251900/Zoho-Voice/) [4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/)[View all reviews](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) [](https://www.capterra.com/p/251900/Zoho-Voice/) Simplify and manage customer interactions anywhere, anytime, and via any channel over the internet with Zoho Voice Contact Center. Overall Score 78/100 Popularity: 35/50 Ratings: 43/50 Review Breakdown Ease of Use 4.2 Customer Service 4.2 Features 3.7 Value for Money 3.8 Paid plans start at $34.00Per Month Free Trial Free Version Category Features 15/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/29589/CallCenterNOW/) ## [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) [4.8 (316)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)[View all reviews](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) [](https://www.capterra.com/p/29589/CallCenterNOW/) DialedIn call center software automates and optimizes operations with seamless integration and flexible pricing for every business. Overall Score 74/100 Popularity: 24/50 Ratings: 50/50 Review Breakdown Ease of Use 4.8 Customer Service 4.8 Features 4.7 Value for Money 4.7 Paid plans start at $25.00Per Month Free Trial Free Version Category Features 18/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/219046/Squaretalk-Matrix/) ## [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/) [4.9 (102)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/)[View all reviews](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) [](https://www.capterra.com/p/219046/Squaretalk-Matrix/) Squaretalk is an all-in-one contact center platform that increases lead engagement, contact rates, team performance and personalization Overall Score 73/100 Popularity: 24/50 Ratings: 49/50 Review Breakdown Ease of Use 4.9 Customer Service 4.9 Features 4.7 Value for Money 4.7 Paid plans start at $25.00Per Month Free Trial Free Version Category Features 17/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/162502/VoIPstudio/) ## [VoIPstudio](https://www.capterra.com/p/162502/VoIPstudio/) [4.7 (55)](https://www.capterra.com/p/162502/VoIPstudio/reviews/)[View all reviews](https://www.capterra.com/p/162502/VoIPstudio/reviews/) [](https://www.capterra.com/p/162502/VoIPstudio/) International award-winning Cloud PBX service with full Call Center capabilities, perfect for small and medium-sized businesses. Overall Score 73/100 Popularity: 26/50 Ratings: 47/50 Review Breakdown Ease of Use 4.6 Customer Service 4.6 Features 4.4 Value for Money 4.7 Paid plans start at $6.00Per Month Free Trial Free Version Category Features 12/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/135636/Kixie-PowerCall/) ## [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) [4.6 (293)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/)[View all reviews](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) [](https://www.capterra.com/p/135636/Kixie-PowerCall/) Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency. Overall Score 71/100 Popularity: 26/50 Ratings: 45/50 Review Breakdown Ease of Use 4.7 Customer Service 4.7 Features 4.6 Value for Money 4.6 Paid plans start at Not provided by the vendor Category Features 18/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/159047/Vonage-Business/) ## [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) [4.0 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/)[View all reviews](https://www.capterra.com/p/159047/Vonage-Business/reviews/) [](https://www.capterra.com/p/159047/Vonage-Business/) Affordable, Easy and Reliable VoIP Phone System - Mobile Integration, Web & Video Conferencing and 40+ business critical features. Overall Score 69/100 Popularity: 26/50 Ratings: 43/50 Review Breakdown Ease of Use 4.1 Customer Service 3.7 Features 4.1 Value for Money 3.8 Paid plans start at $19.99Per Month Free Trial Free Version Category Features 13/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/246510/ContactNow/) ## [8x8 Contact Center](https://www.capterra.com/p/246510/ContactNow/) [4.3 (47)](https://www.capterra.com/p/246510/ContactNow/reviews/)[View all reviews](https://www.capterra.com/p/246510/ContactNow/reviews/) [](https://www.capterra.com/p/246510/ContactNow/) 8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA. Overall Score 67/100 Popularity: 21/50 Ratings: 46/50 Review Breakdown Ease of Use 4.4 Customer Service 4.0 Features 4.2 Value for Money 4.2 Paid plans start at Not provided by the vendor Category Features 12/20 REVIEW BREAKDOWN PRICING PROS & CONS [View All Call Center Software](https://www.capterra.com/call-center-software/) Most Popular Popularity Score Popular Highly Rated Ratings Score Highest Rated To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence. Date published:January 5, 2026