--- title: "Best Call Center Workforce Management Software 2026 | Capterra" description: "Find the top Call Center Workforce Management software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/call-center-workforce-management-software/" page_type: "category" language: "en" --- # Best Call Center Workforce Management Software ## Insightful Rating: 4.8 out of 5 (236 reviews) Profile: [Insightful](https://www.capterra.com/p/142813/Insightful/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Forecast demand and track performance. Improve efficiency with Insightful’s call center quality management software. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $8.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Activity Tracking: 5.0 rating - Reporting/Analytics: 5.0 rating - Productivity Analysis: 5.0 rating - API: 4.5 rating #### Feature-related review snippet Reviewer: Insightful U. Reviewer details: Wireless, 51-200 employees Published: November 27, 2025 > "The software offers a clean, intuitive interface that makes it easy for team members to log their work and stay organized." ### Gallery tab Ease of use: 4.8 out of 5 (236 reviews) #### Related review snippet Reviewer: Vishnu Priya B. Reviewer details: Commercial Real Estate, 11-50 employees Published: May 25, 2026 > "Good - Tracking the clock in and clock out including break timings and periodical screenshots which is usefull in task management and its value for money." ### Integrations tab Insightful connects with 82+ software tools. [See all integrations](https://www.capterra.com/p/142813/Insightful/#integrations) #### Most popular integrations - Paylocity: 4.3 rating - Paychex Flex: 4.2 rating - UKG Ready: 4.2 rating - HiBob: 4.6 rating - Pivotal Tracker: 4.3 rating - HR Partner: 4.8 rating #### Integrations-related review snippet Reviewer: Paulina C. Reviewer details: Information Technology and Services, 51-200 employees Published: June 30, 2025 > "The app is easy to use for collaborators, for admins and managers, the data is just there sitting for us to filter, export, and analyze it." --- ## Dynamics 365 Rating: 4.4 out of 5 (5,846 reviews) Profile: [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Centralized employee management platform - Integrated team collaboration tools Cons: - Complex and high pricing structure - Recurring bugs and technical glitches #### Starting price Starting price: $50.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No #### Pricing review snippet Reviewer: Dixit V. Reviewer details: Information Technology and Services, 51-200 employees Published: September 20, 2024 > "Dynamics 365 has been a valuable asset for our business." ### Features tab #### Highest rated features - For Call Centers: 5.0 rating - Performance Metrics: 5.0 rating #### Feature-related review snippet Reviewer: Ray W. Reviewer details: Accounting, 11-50 employees Published: November 17, 2025 > "Great product to be honest, many different modules. But very good user interface but can be costly for implementation." ### Gallery tab Ease of use: 4.1 out of 5 (5,846 reviews) #### Related review snippet Reviewer: Manish C. Reviewer details: Accounting, 201-500 employees Published: May 6, 2026 > "It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient." ### Integrations tab Dynamics 365 connects with 24+ software tools. [See all integrations](https://www.capterra.com/p/157279/Dynamics-365/#integrations) #### Most popular integrations - Microsoft Excel: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - ADP Workforce Now: 4.4 rating - Microsoft SharePoint: 4.5 rating - LinkedIn for Business: 4.6 rating - airSlate SignNow: 4.6 rating #### Integrations-related review snippet Reviewer: Blake A. Reviewer details: Retail, 201-500 employees Published: July 1, 2026 > "The integration with our existing Microsoft 365 environment is the biggest plus. Since we're already deep in that ecosystem, having Dynamics 365 pull data from tools our team already uses day to day cuts down on duplicate entry and keeps things a little more connected." --- ## Bitrix24 Rating: 4.2 out of 5 (1,001 reviews) Profile: [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? High-end solution designed for sales, collaboration, communication, social networking, and workflow management. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Integrated team communication tools - Comprehensive team collaboration platform Cons: - Delayed and limited customer support - Frequent bugs and technical issues #### Starting price Starting price: $69.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Reporting/Analytics: Available - Call Monitoring: Available - Employee Scheduling: Available - For Call Centers: Available - Queue Management: Available - Labor Forecasting: Available - Agent Interface: Not available - Performance Metrics: Available - Intraday Management: Not available - Productivity Analysis: Available - Quality Management: Not available #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Non-Profit Organization Management, 11-50 employees Published: December 4, 2025 > "The user interace was mostly intuitive and easy to use." ### Gallery tab Ease of use: 4.0 out of 5 (1,001 reviews) #### Related review snippet Reviewer: Ramadhan A. Reviewer details: Education Management, 11-50 employees Published: June 25, 2026 > "Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single platform." ### Integrations tab Bitrix24 connects with 83+ software tools. [See all integrations](https://www.capterra.com/p/113540/Bitrix24/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Gmail: 4.7 rating - Docusign: 5.0 rating - Box: 4.4 rating - Google Calendar: 4.8 rating - Microsoft Outlook: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Building Materials, 10,001+ employees Published: April 13, 2026 > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## Salesforce Service Cloud Rating: 4.5 out of 5 (826 reviews) Profile: [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Extensive platform customization options - Comprehensive organizational tracking tools Cons: - High cost for small businesses - Frequent glitches and technical errors #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 3.5 rating - Call Monitoring: 5.0 rating - Reporting/Analytics: 4.5 rating - Performance Metrics: 5.0 rating #### Feature-related review snippet Reviewer: Tyler T. Reviewer details: Education Management, 1,001-5,000 employees Published: December 20, 2022 > "Overall positive, it does the job in terms of entering time cards and allows me to attach notes where necessary. " ### Gallery tab Ease of use: 4.1 out of 5 (826 reviews) #### Related review snippet Reviewer: Alex L. Reviewer details: Banking, 5,001-10,000 employees Published: October 10, 2025 > "Salesforce Service Cloud is a powerful, enterprise-grade platform that excels in security, ticket management, call management, and integration with sales processes." ### Integrations tab Salesforce Service Cloud connects with 17+ software tools. [See all integrations](https://www.capterra.com/p/136189/Salesforce/#integrations) #### Most popular integrations - Talkdesk: 4.7 rating - NiCE CXone: 4.2 rating - Salesforce Marketing Cloud: 4.2 rating - Five9: 4.2 rating - Salesforce Platform: 4.8 rating - Quip: 4.4 rating #### Integrations-related review snippet Reviewer: Joshua S. Reviewer details: Hospital & Health Care, 10,001+ employees Published: May 23, 2025 > "It is also amazing how it has integrated AI functionality to be utilized to house knowledge material and can recommend these resources to you in real time based on the cases you create within your interaction." --- ## Talkdesk Rating: 4.5 out of 5 (733 reviews) Profile: [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Streamlined daily operations - Consistent cloud-based performance Cons: - Frequent connectivity challenges - Unreliable call stability #### Starting price Starting price: $85.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 5.0 rating - Call Monitoring: 5.0 rating - Performance Management: 5.0 rating - Queue Management: 4.0 rating #### Lowest rated features - For Call Centers: 5.0 rating - Labor Forecasting: 5.0 rating - Reporting/Analytics: 5.0 rating #### Feature-related review snippet Reviewer: Cheryl Ann C. Reviewer details: Staffing and Recruiting, 5,001-10,000 employees Published: December 14, 2022 > "The interface is so simple, you can learn your way around in a few minutes." ### Gallery tab Ease of use: 4.7 out of 5 (733 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Real Estate, 5,001-10,000 employees Published: April 24, 2026 > "One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for generating statistics for the team." ### Integrations tab Talkdesk connects with 40+ software tools. [See all integrations](https://www.capterra.com/p/132852/Talkdesk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Zendesk Suite: 4.3 rating - Freshdesk: 4.5 rating - Nimble: 4.4 rating - Keap: 4.1 rating - Intercom: 4.5 rating #### Integrations-related review snippet Reviewer: EULOGIO A. Reviewer details: Real Estate, 51-200 employees Published: September 18, 2020 > "What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar and Salesforce." --- ## NiCE CXone Rating: 4.2 out of 5 (581 reviews) Profile: [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-powered workforce management software that uses machine learning to generate schedules with dynamic schedule adjustments. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Comprehensive feature-rich platform Cons: - Persistent glitches and crashes - Frequent lag and slowdowns #### Starting price Starting price: $110.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.8 rating - Call Monitoring: 4.6 rating - Reporting/Analytics: 4.6 rating - Performance Management: 5.0 rating #### Lowest rated features - Performance Metrics: 3.5 rating - Skills Tracking: 4.0 rating - For Call Centers: 5.0 rating - Employee Scheduling: 5.0 rating #### Feature-related review snippet Reviewer: Kiyanna H. Reviewer details: Furniture, 501-1,000 employees Published: June 11, 2024 > "There are hardly any issues, and the functionality is simple and easy to navigate." ### Gallery tab Ease of use: 4.2 out of 5 (581 reviews) #### Related review snippet Reviewer: vignesh K. Reviewer details: Outsourcing/Offshoring, 5,001-10,000 employees Published: April 24, 2025 > "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and optimize operations efficiently." ### Integrations tab NiCE CXone connects with 32+ software tools. [See all integrations](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#integrations) #### Most popular integrations - Zoom Workplace: 4.6 rating - Microsoft Teams: 5.0 rating - Dynamics 365: 4.4 rating - Bullhorn ATS & CRM: 4.0 rating - LogMeIn Central: 4.5 rating - SAP Customer Experience: 4.3 rating #### Integrations-related review snippet Reviewer: Zak B. Reviewer details: E-Learning, 51-200 employees Published: November 12, 2020 > "This integrates well with our other systems we use and is very user friendly." --- ## Gong.io Rating: 4.8 out of 5 (561 reviews) Profile: [Gong.io](https://www.capterra.com/p/157969/Gong-io/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Gong helps revenue teams with deal execution, strategic initiatives, conversation intelligence, forecasting, and customer engagement. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: No Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Reporting/Analytics: Available - Call Monitoring: Available - Employee Scheduling: Available - For Call Centers: Available - Queue Management: Not available - Labor Forecasting: Available - Agent Interface: Not available - Performance Metrics: Available - Intraday Management: Not available - Productivity Analysis: Available - Quality Management: Not available ### Gallery tab Ease of use: 4.7 out of 5 (561 reviews) #### Related review snippet Reviewer: connor W. Reviewer details: Computer Software, 51-200 employees Published: June 23, 2026 > "A platform that allows you to not only complete the recording and playback of calls, but also allows you to fully dive in insights within the calls, and breakdown health, next step, and so much more." ### Integrations tab Gong.io connects with 94+ software tools. [See all integrations](https://www.capterra.com/p/157969/Gong-io/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.8 rating - Zoom Workplace: 5.0 rating - GoTo Meeting: 4.4 rating - Microsoft Outlook: 5.0 rating - Talkdesk: 4.5 rating - Five9: 4.2 rating - MiVoice Business Solution: 4.2 rating - Genesys Cloud CX: 4.3 rating - Velocify: 4.3 rating --- ## Five9 Rating: 4.2 out of 5 (484 reviews) Profile: [Five9](https://www.capterra.com/p/132405/Five9/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Versatile call center platform - Accessible training and onboarding Cons: - Frequent technical problems - Challenging call management functions #### Starting price Starting price: $159.00 Pricing details: Other, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Monitoring: 5.0 rating - Call Recording: 4.8 rating - Third-Party Integrations: 4.5 rating - Employee Coaching Tools: 4.0 rating #### Lowest rated features - Performance Management: 4.0 rating - Queue Management: 4.0 rating - Reporting/Analytics: 4.0 rating #### Feature-related review snippet Reviewer: Amin R. Reviewer details: Health, Wellness and Fitness, 1,001-5,000 employees Published: August 26, 2025 > "It does the job with efficiency and it's customizable from medium sized orgs to big operations and its fast and intuitive" ### Gallery tab Ease of use: 4.2 out of 5 (484 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Insurance, 10,001+ employees Published: June 8, 2026 > "In my life insurance sales role, I spent a significant portion of my day making outbound calls, and Five9 helped streamline that process through features such as call queues, call recording, reporting, and automated dialing capabilities." ### Integrations tab Five9 connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/132405/Five9/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.1 rating - Microsoft Teams: 4.5 rating - Zoho CRM: 5.0 rating - Zendesk Suite: 4.5 rating - Freshdesk: 4.5 rating - NetSuite: 4.2 rating #### Integrations-related review snippet Reviewer: Kellie W. Reviewer details: Hospital & Health Care, 1,001-5,000 employees Published: August 19, 2025 > "Team Collaboration: Five9 integrates well with Microsoft teams. " --- ## Kixie PowerCall Rating: 4.6 out of 5 (295 reviews) Profile: [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 5.0 rating - Performance Management: 5.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (295 reviews) #### Related review snippet Reviewer: Jordan V. Reviewer details: Insurance, 10,001+ employees Published: May 18, 2026 > "I also like that it automatically changes the number every time you make an outgoing call to prospects with ConnectionBoost." ### Integrations tab Kixie PowerCall connects with 33+ software tools. [See all integrations](https://www.capterra.com/p/135636/Kixie-PowerCall/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 5.0 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Zapier: 5.0 rating - Pipedrive: 4.5 rating #### Integrations-related review snippet Reviewer: Hayley W. Reviewer details: Real Estate, 11-50 employees Published: August 25, 2022 > "One of the great things about Kixie is that it integrated so easily with Pipedrive and we were able to set up of deal stages in Kixie to match what we already had established in PD." --- ## Genesys Cloud CX Rating: 4.3 out of 5 (268 reviews) Profile: [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $75.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.8 rating - Call Monitoring: 4.7 rating - Reporting/Analytics: 4.4 rating - Third-Party Integrations: 5.0 rating #### Lowest rated features - Employee Scheduling: 4.0 rating - Labor Forecasting: 3.0 rating - For Call Centers: 4.3 rating - Customer Experience Management: 4.0 rating #### Feature-related review snippet Reviewer: Hao P. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: October 11, 2022 > "Genesys Cloud CX integrates with existing legacy applications and is used by agents in several divisions within our organization." ### Gallery tab Ease of use: 4.4 out of 5 (268 reviews) #### Related review snippet Reviewer: Sherry M. Reviewer details: Leisure, Travel & Tourism, 11-50 employees Published: March 16, 2026 > "There are many pros with Genesys Cloud CX such as having everything in one platform (phone calls, email, texting, etc). " ### Integrations tab Genesys Cloud CX connects with 17+ software tools. [See all integrations](https://www.capterra.com/p/179417/Genesys-Cloud/#integrations) #### Most popular integrations - Google Workspace: 4.0 rating - Zendesk Suite: 4.4 rating - Microsoft Azure: 4.7 rating - Salesforce Service Cloud: 4.8 rating - Jenkins: 4.5 rating - Epic: 4.4 rating #### Integrations-related review snippet Reviewer: Arthur M. Reviewer details: Hospital & Health Care, 501-1,000 employees Published: May 17, 2021 > "It integrates well with another piece of software for authentication of logging on and using another system." --- ## Calabrio ONE Rating: 4.5 out of 5 (263 reviews) Profile: [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Calabrio ONE is now Verint CX Automation–expanded AI, deeper integrations, and the same focus on agent experience & customer outcomes. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $295.00 Pricing details: Flat Rate, One Time Free trial: No Free demo: No ### Features tab #### Highest rated features - Time Off Management: 4.9 rating - Reporting/Analytics: 4.9 rating - Employee Scheduling: 4.8 rating - Performance Management: 4.9 rating #### Lowest rated features - Call Monitoring: 4.5 rating - Call Recording: 4.8 rating - Labor Forecasting: 4.8 rating - Third-Party Integrations: 4.8 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Information Technology and Services, 51-200 employees Published: July 7, 2023 > "I like how simple and User-friendly the interface is, with flexibility in customization and scalability , and finally i adore the intergration capability that comes with it." ### Gallery tab Ease of use: 4.6 out of 5 (263 reviews) #### Related review snippet Reviewer: Spencer V. Reviewer details: Banking, 10,001+ employees Published: May 1, 2024 > "I like that it allows me to edit the times I go on my breaks and that I can schedule time off in advance." --- ## RingCX Rating: 4.2 out of 5 (258 reviews) Profile: [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? RingCX is an AI-powered contact center: simple to use and easy to deploy. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Extensive customizable functionality - Streamlined and intuitive experience Cons: - Slow and unhelpful assistance #### Starting price Starting price: $65.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Queue Management: 5.0 rating - Call Recording: 2.0 rating - Quality Management: 2.0 rating ### Gallery tab Ease of use: 4.3 out of 5 (258 reviews) #### Related review snippet Reviewer: Lidia L. Reviewer details: Hospital & Health Care, 11-50 employees Published: June 17, 2026 > "The reporting and analytics tools offer valuable insights, and the integrations with other business applications help streamline workflows. While there is a learning curve for some advanced features and administrative functions, the platform delivers strong functionality and has helped improve efficiency and customer service operations." ### Integrations tab RingCX connects with 90+ software tools. [See all integrations](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Microsoft 365: 4.6 rating - Box: 4.4 rating - Zendesk Suite: 4.4 rating - Salesforce Service Cloud: 5.0 rating - Gong.io: 4.8 rating #### Integrations-related review snippet Reviewer: Kent Dominic D. Reviewer details: Consumer Services, 51-200 employees Published: January 31, 2025 > "I like that it can be integrated into HubSpot." --- ## Aspect Workforce Rating: 4.2 out of 5 (251 reviews) Profile: [Aspect Workforce](https://www.capterra.com/p/160354/Alvaria/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Powerful workforce management solution to optimize labor costs, manage capacity more effectively and improve service levels. #### Rating breakdown - Ease of Use: 3.9 out of 5 - Customer Service: 3.9 out of 5 - Features: 4.1 out of 5 - Value for Money: 3.8 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive scheduling and forecasting - Extensive customizable feature set Cons: - Complex and unintuitive interface #### Starting price Starting price: $1.00 Free trial: No Free demo: No ### Features tab #### Highest rated features - Employee Scheduling: 4.8 rating - Performance Metrics: 4.5 rating - Time Off Management: 4.7 rating - Skills Tracking: 5.0 rating #### Lowest rated features - Activity Monitoring: 3.5 rating - Third-Party Integrations: 3.0 rating - Call Monitoring: 4.0 rating - Labor Forecasting: 4.0 rating ### Gallery tab Ease of use: 3.9 out of 5 (251 reviews) #### Related review snippet Reviewer: Jeremiah S. Reviewer details: Management Consulting, 10,001+ employees Published: December 2, 2024 > "I really came to rely upon it's robust scheduling abilities allowing me to do group edits of agent's schedules." --- ## Nextiva Contact Center Rating: 4.5 out of 5 (112 reviews) Profile: [Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $30.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.8 rating - For Call Centers: 5.0 rating - Queue Management: 5.0 rating - Call Monitoring: 5.0 rating #### Lowest rated features - Employee Scheduling: 4.0 rating - Labor Forecasting: 4.5 rating - Reporting/Analytics: 4.5 rating - Performance Metrics: 5.0 rating #### Feature-related review snippet Reviewer: Amir M. Reviewer details: Information Technology and Services, 501-1,000 employees Published: May 14, 2024 > "The comfortable integration with our current CRM tools and navigation of the software." ### Gallery tab Ease of use: 4.5 out of 5 (112 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Law Practice, 51-200 employees Published: January 29, 2024 > "It is a tool that makes it easier for us to communicate with our customers, even the recording of calls is not useful enough because as a legal company we need to have backed up information." --- ## Playvox Rating: 4.8 out of 5 (109 reviews) Profile: [Playvox](https://www.capterra.com/p/164542/playvox/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Playvox's AI-driven WFM simplifies staffing, empowers employees, and supports omnichannel contact centers, boosting efficiency. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per Feature, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Employee Scheduling: 5.0 rating - Performance Metrics: 5.0 rating - Reporting/Analytics: 5.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (109 reviews) #### Related review snippet Reviewer: David M. Reviewer details: Consumer Services, 51-200 employees Published: November 10, 2024 > "It is really useful for a team lead to keep documentation on their team members progress." ### Integrations tab Playvox connects with 22+ software tools. [See all integrations](https://www.capterra.com/p/164542/playvox/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - Zendesk Suite: 4.8 rating - Freshdesk: 5.0 rating - LiveChat: 5.0 rating - Intercom: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Entertainment, 51-200 employees Published: March 4, 2021 > "It fulfills very well the objective of getting rid of spreadsheets: it allows to automate tasks that were very manual until now." --- ## ZIWO Rating: 4.6 out of 5 (109 reviews) Profile: [ZIWO](https://www.capterra.com/p/171265/ZIWO/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ZIWO | Cloud Contact Center Software deployed instantly with CRM plugins, full API access, and agent connectivity. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $40.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 5.0 rating #### Feature-related review snippet Reviewer: Shrouk A. Reviewer details: Consumer Services, 501-1,000 employees Published: May 9, 2025 > "ZIWO offers a very user-friendly interface and smooth integration with CRM systems, which significantly improves agent productivity." ### Gallery tab Ease of use: 4.7 out of 5 (109 reviews) #### Related review snippet Reviewer: Shrouk A. Reviewer details: Consumer Services, 501-1,000 employees Published: May 9, 2025 > "I particularly appreciated the real-time call monitoring and detailed reporting features, as they help in maintaining quality and tracking team performance efficiently." ### Integrations tab ZIWO connects with 20+ software tools. [See all integrations](https://www.capterra.com/p/171265/ZIWO/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 5.0 rating - Freshdesk: 5.0 rating - Zapier: 4.7 rating - Microsoft Azure: 4.6 rating #### Integrations-related review snippet Reviewer: Shrouk A. Reviewer details: Consumer Services, 501-1,000 employees Published: May 9, 2025 > "Features like call recording, real-time monitoring, and CRM integration made it easier to manage customer interactions effectively. While there were occasional technical issues, the support team was generally responsive and helpful." --- ## Sprinklr Rating: 4.3 out of 5 (91 reviews) Profile: [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Sprinklr is an enterprise-grade, AI-native unified customer experience management platform #### Rating breakdown - Ease of Use: 3.9 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.3 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other, Per Year Free trial: No Free demo: No ### Features tab #### Most popular features - Call Recording: Not available - Reporting/Analytics: Available - Call Monitoring: Not available - Employee Scheduling: Not available - For Call Centers: Not available - Queue Management: Available - Labor Forecasting: Not available - Agent Interface: Not available - Performance Metrics: Available - Intraday Management: Not available - Productivity Analysis: Not available - Quality Management: Not available ### Gallery tab Ease of use: 3.9 out of 5 (91 reviews) #### Related review snippet Reviewer: Junior T. Reviewer details: Accounting, 51-200 employees Published: December 24, 2025 > "Sprinklr is highly regarded for enterprise-scale social and CX management, with strong analyst recognition and feature depth, but it often criticized for usability, cost, and suitability outside of large-scale operations." ### Integrations tab Sprinklr connects with 53+ software tools. [See all integrations](https://www.capterra.com/p/131274/Sprinklr-Platform/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - Shopify: 4.5 rating - HubSpot Marketing Hub: 4.5 rating - Zendesk Suite: 4.4 rating - Meta for Business: 4.0 rating - Microsoft Power BI: 4.6 rating - Twitter/X: 3.0 rating - Salesforce Service Cloud: 5.0 rating - Marketo Engage: 4.3 rating --- ## Assembled Rating: 4.7 out of 5 (85 reviews) Profile: [Assembled](https://www.capterra.com/p/195644/Assembled/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-powered call center workforce management with accurate forecasting, smart scheduling, and staffing optimization. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Employee Scheduling: 4.5 rating - Reporting/Analytics: 4.3 rating - Labor Forecasting: 5.0 rating - Employee Management: 4.2 rating #### Lowest rated features - Generative AI: 2.3 rating - Time Off Management: 3.3 rating - Variable Workforce: 4.0 rating - Queue Management: 4.0 rating #### Feature-related review snippet Reviewer: Amber S. Reviewer details: Security and Investigations, 10,001+ employees Published: January 23, 2026 > "Their approach to WFM and data views is different and complimentary to traditional Workforce visuals and analytics" ### Gallery tab Ease of use: 4.6 out of 5 (85 reviews) #### Related review snippet Reviewer: Vahagn P. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: December 17, 2025 > "The Assembled web tool is also useful for tracking employee vacations and knowing when team members are away, helping you plan schedule adjustments and staffing coverage efficiently." ### Integrations tab Assembled connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/195644/Assembled/#integrations) #### Most popular integrations - Slack: 4.4 rating - Google Calendar: 4.7 rating - Zendesk Suite: 4.8 rating - Intercom: 4.5 rating - Salesforce Service Cloud: 4.8 rating - Five9: 4.2 rating #### Integrations-related review snippet Reviewer: Kevin R. Reviewer details: Consumer Services, 201-500 employees Published: December 1, 2022 > "Out of the box I believe this is the best WFM product for any company needing a user friendly platform which integrates with Zendesk." --- ## Modjo Rating: 4.7 out of 5 (60 reviews) Profile: [Modjo](https://www.capterra.com/p/215663/Modjo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Modjo deploys AI agents that capture every sales interaction, automate CRM updates, and help your reps spend more time selling. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, Per Year Free trial: No Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Reporting/Analytics: Available - Call Monitoring: Available - Employee Scheduling: Not available - For Call Centers: Not available - Queue Management: Not available - Labor Forecasting: Not available - Agent Interface: Not available - Performance Metrics: Available - Intraday Management: Not available - Productivity Analysis: Not available - Quality Management: Not available ### Gallery tab Ease of use: 4.7 out of 5 (60 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Internet, 51-200 employees Published: June 3, 2022 > "The tag system, the design, and the easy data reporting are my favorite." ### Integrations tab Modjo connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/215663/Modjo/#integrations) #### Most popular integrations - Slack: 4.7 rating - Gmail: 4.8 rating - Google Meet: 4.5 rating - Microsoft Teams: 4.5 rating - Zoho CRM: 4.3 rating - Google Calendar: 4.8 rating - Pipedrive: 4.5 rating - Microsoft Outlook: 4.5 rating - Aircall: 5.0 rating --- ## TCN Rating: 4.5 out of 5 (57 reviews) Profile: [TCN](https://www.capterra.com/p/84252/TCN/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Scheduling contact center agents used to be a guessing game, but that’s a thing of the past. With TCN’s Workforce Management solution. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $65.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Performance Management: 4.8 rating - Reporting/Analytics: 4.8 rating - Call Monitoring: 4.8 rating - Call Recording: 4.5 rating #### Lowest rated features - Queue Management: 4.0 rating - Third-Party Integrations: 4.5 rating - For Call Centers: 5.0 rating - Employee Scheduling: 5.0 rating #### Feature-related review snippet Reviewer: Scott H. Reviewer details: Financial Services, 10,001+ employees Published: January 17, 2025 > "TCN is very easy to use, the agent interface is easy to maneuver through and quickly train the agents on." ### Gallery tab Ease of use: 4.2 out of 5 (57 reviews) #### Related review snippet Reviewer: Antonio D. Reviewer details: Financial Services, 51-200 employees Published: November 18, 2025 > "The ability to schedule campaigns and automations directly from the List Manager offers a strategic versatility that is, unequivocally, a competitive advantage." ### Integrations tab TCN connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/84252/TCN/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 5.0 rating - Zendesk Suite: 4.4 rating - ServiceNow: 4.5 rating #### Integrations-related review snippet Reviewer: Julie G. Reviewer details: Financial Services, 11-50 employees Published: December 23, 2023 > "Integration with our collection software (Collect!) enables us to seamlessly create and upload call campaigns, then download the results into the collection files for documentation of the account activity." --- ## Sharpen Rating: 4.4 out of 5 (48 reviews) Profile: [Sharpen](https://www.capterra.com/p/145658/Sharpen/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.5 out of 5 - Features: 5.0 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $139.00 Pricing details: Per Feature, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.0 rating - Call Monitoring: 3.0 rating ### Gallery tab Ease of use: 4.3 out of 5 (48 reviews) ### Integrations tab Sharpen connects with 4+ software tools. [See all integrations](https://www.capterra.com/p/145658/Sharpen/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.0 rating - Salesforce Service Cloud: 4.5 rating --- ## Call Center Studio Rating: 4.5 out of 5 (47 reviews) Profile: [Call Center Studio](https://www.capterra.com/p/176017/AloTech/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-powered cloud contact center software for BPOs and enterprises to automate workflows, boost agent productivity, and deliver exceptio #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Activity Tracking: 5.0 rating - Third-Party Integrations: 5.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (47 reviews) #### Related review snippet Reviewer: Tatiana R. Reviewer details: Retail, 51-200 employees Published: December 29, 2021 > "This software helped me to make a lot of money when I was out of work so I will be forever grateful" ### Integrations tab Call Center Studio connects with 19+ software tools. [See all integrations](https://www.capterra.com/p/176017/AloTech/#integrations) #### Most popular integrations - WhatsApp: 4.7 rating - Zoho CRM: 5.0 rating - Telegram: 4.7 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 5.0 rating - Pipedrive: 4.5 rating #### Integrations-related review snippet Reviewer: Ercan C. Reviewer details: Events Services, 11-50 employees Published: December 27, 2021 > "integrated quickly, users adapted very quickly thanks to the program training and it is very simple to use" --- ## 8x8 Contact Center Rating: 4.3 out of 5 (47 reviews) Profile: [8x8 Contact Center](https://www.capterra.com/p/246510/ContactNow/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? 8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Monitoring: 4.6 rating - Call Recording: 4.6 rating - Performance Management: 4.2 rating - Reporting/Analytics: 3.8 rating #### Lowest rated features - Third-Party Integrations: 3.0 rating - For Call Centers: 3.3 rating - Agent Interface: 3.0 rating - Employee Scheduling: 4.0 rating ### Gallery tab Ease of use: 4.4 out of 5 (47 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Government Administration, 501-1,000 employees Published: January 28, 2026 > "x8 has a number of apps that integrate well with the contact center." ### Integrations tab 8x8 Contact Center connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/246510/ContactNow/#integrations) #### Most popular integrations - Slack: 4.7 rating - Microsoft Teams: 4.5 rating - HubSpot CRM: 1.0 rating - Zendesk Suite: 4.4 rating - NetSuite: 5.0 rating - Salesforce Platform: 4.4 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Government Administration, 501-1,000 employees Published: January 28, 2026 > "x8 has a number of apps that integrate well with the contact center." --- ## Monster VoIP Rating: 4.7 out of 5 (44 reviews) Profile: [Monster VoIP](https://www.capterra.com/p/182736/MV-Business-VoIP/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? MonsterVoIP is cloud-based business phone software with VoIP, contact center, video conferencing, & other unified communications tool. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $27.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Reporting/Analytics: Available - Call Monitoring: Available - Employee Scheduling: Available - For Call Centers: Available - Queue Management: Available - Labor Forecasting: Available - Agent Interface: Not available - Performance Metrics: Available - Intraday Management: Not available - Productivity Analysis: Not available - Quality Management: Not available ### Gallery tab Ease of use: 4.7 out of 5 (44 reviews) #### Related review snippet Reviewer: Bea K. Reviewer details: Marketing and Advertising, 11-50 employees Published: June 6, 2024 > "This software has transformed our communication thanks to its many advanced features and its integration with CRM tools such as Salesforce and HubSpot." --- ## PanTerra Streams Rating: 4.4 out of 5 (36 reviews) Profile: [PanTerra Streams](https://www.capterra.com/p/67415/PanTerra-Streams/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud contact center with workforce management, AI-driven analytics, call routing, and real-time agent monitoring. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $24.95 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Reporting/Analytics: Available - Call Monitoring: Available - Employee Scheduling: Not available - For Call Centers: Not available - Queue Management: Available - Labor Forecasting: Not available - Agent Interface: Not available - Performance Metrics: Available - Intraday Management: Not available - Productivity Analysis: Not available - Quality Management: Not available ### Gallery tab Ease of use: 4.4 out of 5 (36 reviews) #### Related review snippet Reviewer: Mohammed G. Reviewer details: Design, 11-50 employees Published: August 22, 2022 > "The phones are very easy to use, and if there is ever an issue their support team is quick to respond." ### Integrations tab PanTerra Streams connects with 15+ software tools. [See all integrations](https://www.capterra.com/p/67415/PanTerra-Streams/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Microsoft Teams: 4.5 rating - Zoho CRM: 4.3 rating - Box: 4.4 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Microsoft Outlook: 4.5 rating - Jobber: 4.6 rating - Salesforce Service Cloud: 4.5 rating --- Page 1 of 2 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (64) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Agent Interface AI Copilot Call Monitoring Call Recording Compliance Management Customer Experience Management Employee Coaching Tools Employee Scheduling For Call Centers Generative AI Intraday Management Labor Forecasting Leave Tracking Performance Metrics Productivity Analysis Quality Management Queue Management Reporting/Analytics Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Call Center Software](https://www.capterra.com/call-center-software/)[Workforce Management Software](https://www.capterra.com/workforce-management-software/)[Contact Center Quality Assurance Software](https://www.capterra.com/contact-center-quality-assurance-software/)[Contact Center Software](https://www.capterra.com/contact-center-software/) I'm looking for Call Center Workforce Management Software that is: [Free](https://www.capterra.com/call-center-workforce-management-software/s/free/)