--- title: "Best Call Center Workforce Management Software 2026 | Capterra" description: "Find the top Call Center Workforce Management software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/call-center-workforce-management-software/" page_type: "category" language: "en" --- # Best Call Center Workforce Management Software [4.8 (253)](https://www.capterra.com/p/142813/Insightful/reviews/) Forecast demand and track performance. Improve efficiency with Insightful’s call center quality management software. [Learn more about Insightful](https://www.capterra.com/p/142813/Insightful/) Call Center Workforce Management features reviewers most value Agent Interface Call Monitoring Call Recording Employee Scheduling For Call Centers Labor Forecasting Performance Metrics Queue Management Reporting/Analytics 86% recommend this product [## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) [4.4 (5860)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes. [Learn more about Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Call Center Workforce Management features reviewers most value Agent Interface Call Monitoring Call Recording Employee Scheduling For Call Centers Labor Forecasting Performance Metrics Queue Management Reporting/Analytics [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) High-end solution designed for sales, collaboration, communication, social networking, and workflow management. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Call Center Workforce Management features reviewers most value Agent Interface Call Monitoring Call Recording Employee Scheduling For Call Centers Labor Forecasting Performance Metrics Queue Management Reporting/Analytics Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) [4.5 (832)](https://www.capterra.com/p/136189/Salesforce/reviews/) Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Call Center Workforce Management features reviewers most value Agent Interface Call Monitoring Call Recording Employee Scheduling For Call Centers Labor Forecasting Performance Metrics Queue Management Reporting/Analytics [## Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) [4.5 (734)](https://www.capterra.com/p/132852/Talkdesk/reviews/) Talkdesk orchestrates humans, AI workers, data, and governance across customer journeys to automate resolution. [Learn more about Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Call Center Workforce Management features reviewers most value Agent Interface Call Monitoring Call Recording Employee Scheduling For Call Centers Labor Forecasting Performance Metrics Queue Management Reporting/Analytics 83% recommend this product [## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (582)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) AI-powered workforce management software that uses machine learning to generate schedules with dynamic schedule adjustments. [Learn more about NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Call Center Workforce Management features reviewers most value Agent Interface Call Monitoring Call Recording Employee Scheduling For Call Centers Labor Forecasting Performance Metrics Queue Management Reporting/Analytics [## Gong](https://www.capterra.com/p/157969/Gong-io/) [4.8 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) Cloud-based revenue platform that captures customer interactions, tracks deals, forecasts pipeline, and supports sales coaching. [Learn more about Gong](https://www.capterra.com/p/157969/Gong-io/) Call Center Workforce Management features reviewers most value Agent Interface Call Monitoring Call Recording Employee Scheduling For Call Centers Labor Forecasting Performance Metrics Queue Management Reporting/Analytics 92% recommend this product [## Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) [4.7 (548)](https://www.capterra.com/p/169863/Your-Porter-App/reviews/) All-in-one platform for short-term rental hosts to simplify operations and grow revenue through automations and dynamic pricing tools. [Learn more about Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Call Center Workforce Management features reviewers most value Agent Interface Call Monitoring Call Recording Employee Scheduling For Call Centers Labor Forecasting Performance Metrics Queue Management Reporting/Analytics 85% recommend this product [## Five9](https://www.capterra.com/p/132405/Five9/) [4.2 (487)](https://www.capterra.com/p/132405/Five9/reviews/) Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences. [Learn more about Five9](https://www.capterra.com/p/132405/Five9/) Call Center Workforce Management features reviewers most value Agent Interface Call Monitoring Call Recording Employee Scheduling For Call Centers Labor Forecasting Performance Metrics Queue Management Reporting/Analytics [## Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) [4.4 (407)](https://www.capterra.com/p/268338/App-Cloud/reviews/) Build around the customer with AI-powered apps to create amazing experiences. [Learn more about Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Call Center Workforce Management features reviewers most value Agent Interface Call Monitoring Call Recording Employee Scheduling For Call Centers Labor Forecasting Performance Metrics Queue Management Reporting/Analytics [## Kixie PowerCall & SMS](https://www.capterra.com/p/135636/Kixie-PowerCall/) [4.6 (295)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) Cloud-based sales engagement tool with a multi-line power dialer, business SMS, CRM integration, automated cadences, and call. [Learn more about Kixie PowerCall & SMS](https://www.capterra.com/p/135636/Kixie-PowerCall/) Call Center Workforce Management features reviewers most value Agent Interface Call Monitoring Call Recording Employee Scheduling For Call Centers Labor Forecasting Performance Metrics Queue Management Reporting/Analytics 88% recommend this product [## Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Cloud-based contact center platform that manages voice, chat, email, SMS, and social media interactions with built-in workforce. [Learn more about Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Call Center Workforce Management features reviewers most value Agent Interface Call Monitoring Call Recording Employee Scheduling For Call Centers Labor Forecasting Performance Metrics Queue Management Reporting/Analytics [## Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) [4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) Calabrio ONE is now Verint CX Automation–expanded AI, deeper integrations, and the same focus on agent experience & customer outcomes. [Learn more about Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) Call Center Workforce Management features reviewers most value Agent Interface Call Monitoring Call Recording Employee Scheduling For Call Centers Labor Forecasting Performance Metrics Queue Management Reporting/Analytics [## RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) [4.2 (263)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/) RingCX is an AI-powered contact center: simple to use and easy to deploy. [Learn more about RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Call Center Workforce Management features reviewers most value Agent Interface Call Monitoring Call Recording Employee Scheduling For Call Centers Labor Forecasting Performance Metrics Queue Management Reporting/Analytics [## Aspect Workforce](https://www.capterra.com/p/160354/Alvaria/) [4.2 (251)](https://www.capterra.com/p/160354/Alvaria/reviews/) Powerful workforce management solution to optimize labor costs, manage capacity more effectively and improve service levels. [Learn more about Aspect Workforce](https://www.capterra.com/p/160354/Alvaria/) Call Center Workforce Management features reviewers most value Agent Interface Call Monitoring Call Recording Employee Scheduling For Call Centers Labor Forecasting Performance Metrics Queue Management Reporting/Analytics [## JustCall](https://www.capterra.com/p/157853/JustCall/) [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Cloud-based communication platform for sales and support teams with voice, SMS, WhatsApp, email, AI agents, dialers, and CRM. [Learn more about JustCall](https://www.capterra.com/p/157853/JustCall/) Call Center Workforce Management features reviewers most value Agent Interface Call Monitoring Call Recording Employee Scheduling For Call Centers Labor Forecasting Performance Metrics Queue Management Reporting/Analytics [## ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/) [4.4 (153)](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty. [Learn more about ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/) Call Center Workforce Management features reviewers most value Agent Interface Call Monitoring Call Recording Employee Scheduling For Call Centers Labor Forecasting Performance Metrics Queue Management Reporting/Analytics [## Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/) [4.8 (127)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) Squaretalk is an all-in-one contact center platform that increases lead engagement, contact rates, team performance and personalization [Learn more about Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/) Call Center Workforce Management features reviewers most value Agent Interface Call Monitoring Call Recording Employee Scheduling For Call Centers Labor Forecasting Performance Metrics Queue Management Reporting/Analytics 95% recommend this product [## Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/) [4.5 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/) Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. [Learn more about Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/) Call Center Workforce Management features reviewers most value Agent Interface Call Monitoring Call Recording Employee Scheduling For Call Centers Labor Forecasting Performance Metrics Queue Management Reporting/Analytics 86% recommend this product [## ZIWO](https://www.capterra.com/p/171265/ZIWO/) [4.6 (110)](https://www.capterra.com/p/171265/ZIWO/reviews/) ZIWO | Cloud Contact Center Software deployed instantly with CRM plugins, full API access, and agent connectivity.  [Learn more about ZIWO](https://www.capterra.com/p/171265/ZIWO/) Call Center Workforce Management features reviewers most value Agent Interface Call Monitoring Call Recording Employee Scheduling For Call Centers Labor Forecasting Performance Metrics Queue Management Reporting/Analytics 89% recommend this product [## Playvox](https://www.capterra.com/p/164542/playvox/) [4.8 (109)](https://www.capterra.com/p/164542/playvox/reviews/) Playvox's AI-driven WFM simplifies staffing, empowers employees, and supports omnichannel contact centers, boosting efficiency. [Learn more about Playvox](https://www.capterra.com/p/164542/playvox/) Call Center Workforce Management features reviewers most value Agent Interface Call Monitoring Call Recording Employee Scheduling For Call Centers Labor Forecasting Performance Metrics Queue Management Reporting/Analytics 88% recommend this product [## Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (96)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Cloud-based contact center solution that helps businesses streamline customer service processes across multiple channels. [Learn more about Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) Call Center Workforce Management features reviewers most value Agent Interface Call Monitoring Call Recording Employee Scheduling For Call Centers Labor Forecasting Performance Metrics Queue Management Reporting/Analytics [## Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) [4.2 (94)](https://www.capterra.com/p/131274/Sprinklr-Platform/reviews/) Sprinklr is an enterprise-grade, AI-native unified customer experience management platform  [Learn more about Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) Call Center Workforce Management features reviewers most value Agent Interface Call Monitoring Call Recording Employee Scheduling For Call Centers Labor Forecasting Performance Metrics Queue Management Reporting/Analytics [## CxEngage](https://www.capterra.com/p/157026/Lifesize/) [4.4 (91)](https://www.capterra.com/p/157026/Lifesize/reviews/) Lifesize delivers audio, web, and video conferencing with the ability to easily record and share meetings all from one application. [Learn more about CxEngage](https://www.capterra.com/p/157026/Lifesize/) Call Center Workforce Management features reviewers most value Agent Interface Call Monitoring Call Recording Employee Scheduling For Call Centers Labor Forecasting Performance Metrics Queue Management Reporting/Analytics [## Assembled](https://www.capterra.com/p/195644/Assembled/) [4.7 (85)](https://www.capterra.com/p/195644/Assembled/reviews/) AI-powered call center workforce management with accurate forecasting, smart scheduling, and staffing optimization. [Learn more about Assembled](https://www.capterra.com/p/195644/Assembled/) Call Center Workforce Management features reviewers most value Agent Interface Call Monitoring Call Recording Employee Scheduling For Call Centers Labor Forecasting Performance Metrics Queue Management Reporting/Analytics Page 1 of 3 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (102) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Agent Interface AI Copilot Call Monitoring Call Recording Compliance Management Customer Experience Management Employee Coaching Tools Employee Scheduling For Call Centers Generative AI Intraday Management Labor Forecasting Leave Tracking Performance Metrics Productivity Analysis Quality Management Queue Management Reporting/Analytics Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Call Center Software](https://www.capterra.com/call-center-software/)[Workforce Management Software](https://www.capterra.com/workforce-management-software/)[Contact Center Quality Assurance Software](https://www.capterra.com/contact-center-quality-assurance-software/)[Contact Center Software](https://www.capterra.com/contact-center-software/) I'm looking for Call Center Workforce Management Software that is: [Free](https://www.capterra.com/call-center-workforce-management-software/s/free/)