# Best Free Call Center Workforce Management Software Solutions 2026 | Capterra

> Find and compare the 2026 best free Call Center Workforce Management software solutions, using our interactive tool to quickly narrow your choices based on businesses like yours.

Source: https://www.capterra.com/call-center-workforce-management-software/s/free

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# Best Call Center Workforce Management Software for free

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For more information consult our [Call Center Workforce Management Buyers Guide](#buyers-guide-content)

[## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)

[4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

High-end solution designed for sales, collaboration, communication, social networking, and workflow management. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)

Call Center Workforce Management features reviewers most value

Agent Interface

Call Monitoring

Call Recording

Employee Scheduling

For Call Centers

Labor Forecasting

Performance Metrics

Queue Management

Reporting/Analytics

[## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

[4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/)

Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

Call Center Workforce Management features reviewers most value

Agent Interface

Call Monitoring

Call Recording

Employee Scheduling

For Call Centers

Labor Forecasting

Performance Metrics

Queue Management

Reporting/Analytics

[## UniVoIP](https://www.capterra.com/p/154354/Cloud-Call-Center-Solution/)

[4.7 (20)](https://www.capterra.com/p/154354/Cloud-Call-Center-Solution/reviews/)

Communications and collaboration solutions to enhance workplace productivity and delight customers. [Learn more about UniVoIP](https://www.capterra.com/p/154354/Cloud-Call-Center-Solution/)

Call Center Workforce Management features reviewers most value

Agent Interface

Call Monitoring

Call Recording

Employee Scheduling

For Call Centers

Labor Forecasting

Performance Metrics

Queue Management

Reporting/Analytics

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[## OXON](https://www.capterra.com/p/159228/OXON/)

[4.9 (14)](https://www.capterra.com/p/159228/OXON/reviews/)

A single platform to communicate and track customers throughout their lifecycle and make communication consistent. [Learn more about OXON](https://www.capterra.com/p/159228/OXON/)

Call Center Workforce Management features reviewers most value

Agent Interface

Call Monitoring

Call Recording

Employee Scheduling

For Call Centers

Labor Forecasting

Performance Metrics

Queue Management

Reporting/Analytics

[## Servetel](https://www.capterra.com/p/198854/Servetel/)

[3.4 (5)](https://www.capterra.com/p/198854/Servetel/#reviews)

Servetel (by Acefone) is an international cloud communications service provider, catering to startups, SMBs and enterprises.  [Learn more about Servetel](https://www.capterra.com/p/198854/Servetel/)

Call Center Workforce Management features reviewers most value

Agent Interface

Call Monitoring

Call Recording

Employee Scheduling

For Call Centers

Labor Forecasting

Performance Metrics

Queue Management

Reporting/Analytics

## Top-rated software of 2026

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Key Features

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Popular

We have selected the most important and critical features as defined by Capterra user reviews

Agent Interface

AI Copilot

Call Monitoring

Call Recording

Compliance Management

Customer Experience Management

Employee Coaching Tools

Employee Scheduling

For Call Centers

Generative AI

Intraday Management

Labor Forecasting

Leave Tracking

Performance Metrics

Productivity Analysis

Quality Management

Queue Management

Reporting/Analytics

Deployment

Cloud, SaaS, Web-Based

Desktop Mac

Desktop Windows

Desktop Linux

On-Premise Windows

On-Premise Linux

Desktop Chromebook

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Related Software Category:

[Call Center Software](https://www.capterra.com/call-center-software/)[Workforce Management Software](https://www.capterra.com/workforce-management-software/)[Contact Center Quality Assurance Software](https://www.capterra.com/contact-center-quality-assurance-software/)[Contact Center Software](https://www.capterra.com/contact-center-software/)