# Best Call Recording Software 2026 | Capterra > Find the top Call Recording software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/call-recording-software/ --- # Best Call Recording Software Last updated on July 21, 2026 Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) ## Fathom Rating: 5.0 out of 5 (809 reviews) Profile: [Fathom](https://www.capterra.com/p/276054/Fathom/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Free AI Meeting Assistant that instantly records, transcribes, and summarizes your meetings, so you never need to take notes again. #### Rating breakdown - Ease of Use: 5.0 out of 5 - Customer Service: 5.0 out of 5 - Features: 4.9 out of 5 - Value for Money: 4.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Recording: 5.0 rating - Call Transcription: 4.9 rating - Real-Time Analytics: 4.8 rating - CRM: 4.6 rating #### Lowest rated features - Reporting & Statistics: 4.8 rating - Call Tracking: 4.8 rating - Alerts/Notifications: 4.9 rating - Real-Time Data: 4.9 rating #### Feature-related review snippet Reviewer: Ieva S. Reviewer details: Retail, 51-200 employees Published: March 12, 2025 > "As a Product Designer, I no longer need to take notes during moderated usability testing sessions - Fathom summarises all of the key points and takeaways for me to great accuracy and even creates follow up actions for me." ### Gallery tab Ease of use: 5.0 out of 5 (809 reviews) #### Related review snippet Reviewer: Caroline S. Reviewer details: Alternative Medicine, Self-employed Published: March 1, 2026 > "The accuracy of the transcription is top-tier, even with background noise, and the AI-generated summaries are a total game-changer for my productivity." ### Integrations tab Fathom connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/276054/Fathom/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - Zoom Workplace: 4.9 rating - Asana: 4.5 rating - Google Meet: 4.9 rating - Microsoft Teams: 4.9 rating #### Integrations-related review snippet Reviewer: Lisa G. Reviewer details: E-Learning, 1-10 employees Published: May 9, 2025 > "I was sent a link by a friend, clicked it, easily integrated it with Zoom and used Fathom within 30 minutes of me even hearing about." --- ## RECITE Rating: 5.0 out of 5 (4 reviews) Profile: [RECITE](https://www.capterra.com/p/153219/RECITE/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? RECITE delivers unique insights into your interactions by analyzing content from multiple modalities, including voice, video and chat. #### Rating breakdown - Ease of Use: 5.0 out of 5 - Customer Service: 5.0 out of 5 - Features: 5.0 out of 5 - Value for Money: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $1500.00 Pricing details: Per User, One Time Free trial: Yes Free demo: Yes ### Features tab #### Most popular features - Recording: Available - Call Transcription: Not available - Call Center Management: Available - Call Monitoring: Not available - Automatic Call Distribution: Not available - Computer Telephony Integration: Not available - Voice Mail: Not available - Reporting & Statistics: Not available - Contact Management: Not available - Interaction Tracking: Not available - Scheduled Recording: Available - Call Tagging: Available ### Gallery tab Ease of use: 5.0 out of 5 (4 reviews) --- ## Vonix Rating: 4.8 out of 5 (23 reviews) Profile: [Vonix](https://www.capterra.com/p/191599/Vonix-Voice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Vonix delivers communication tools that help businesses connect, scale, and thrive. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $19.99 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Most popular features - Recording: Available - Call Transcription: Not available - Call Center Management: Available - Call Monitoring: Available - Automatic Call Distribution: Available - Computer Telephony Integration: Available - Voice Mail: Available - Reporting & Statistics: Available - Contact Management: Available - Interaction Tracking: Available - Scheduled Recording: Not available - Call Tagging: Not available ### Gallery tab Ease of use: 4.7 out of 5 (23 reviews) #### Related review snippet Reviewer: Angie G. Reviewer details: Real Estate, 1-10 employees Published: November 22, 2023 > "I am pleased with the call volume and ease of use for the app" ### Integrations tab Vonix connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/191599/Vonix-Voice/#integrations) #### Most popular integrations - Zoho CRM: 4.3 rating - Zapier: 4.7 rating - Salesforce Platform: 4.4 rating - Filevine: 4.4 rating - Vertafore Agency Platform: 3.4 rating - AgencyZoom: 4.6 rating --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## Zoho Voice Rating: 4.0 out of 5 (46 reviews) Profile: [Zoho Voice](https://www.capterra.com/p/251900/Zoho-Voice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zoho Voice is a flexible and scalable cloud-based business phone and contact center solution to efficiently run your business operation #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.2 out of 5 - Features: 3.7 out of 5 - Value for Money: 3.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $34.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Voice Mail: 3.9 rating - Call Reporting: 4.3 rating - Activity Dashboard: 4.0 rating - Call Routing: 4.0 rating #### Lowest rated features - Call Center Management: 2.0 rating - Call Monitoring: 3.2 rating - CRM: 1.0 rating - Automatic Call Distribution: 3.0 rating ### Gallery tab Ease of use: 4.2 out of 5 (46 reviews) #### Related review snippet Reviewer: Ignacio G. Reviewer details: Computer Software, 1-10 employees Published: October 24, 2024 > "Great integration with zoho products for direct click botton calls." ### Integrations tab Zoho Voice connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/251900/Zoho-Voice/#integrations) #### Most popular integrations - Zoho CRM: 3.5 rating - Zoho Desk: 3.5 rating - Zoho Recruit: 4.0 rating - Zoho Meeting: 4.6 rating - Bigin by Zoho CRM: 4.0 rating - Zoho One: 4.0 rating #### Integrations-related review snippet Reviewer: Ignacio G. Reviewer details: Computer Software, 1-10 employees Published: October 24, 2024 > "Great integration with zoho products for direct click botton calls." --- ## Ultatel Cloud Business Phone System Rating: 4.7 out of 5 (41 reviews) Profile: [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Ultatel is the intelligent business communications solution, bringing voice, video, SMS, fax, and chat together in one, cloud platform. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $18.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Call Routing: 3.3 rating - Recording: 3.7 rating - Voice Mail: 3.5 rating - Activity Dashboard: 5.0 rating #### Lowest rated features - Caller ID: 1.0 rating - Automatic Call Distribution: 4.0 rating - Call Transfer: 4.0 rating - Activity Tracking: 5.0 rating #### Feature-related review snippet Reviewer: Laura M. Reviewer details: Non-Profit Organization Management, 11-50 employees Published: September 29, 2022 > "The system is easy to use and intuitive; very reliable; call recording feature and other admin tools are great." ### Gallery tab Ease of use: 4.6 out of 5 (41 reviews) #### Related review snippet Reviewer: David C. Reviewer details: Electrical/Electronic Manufacturing, 11-50 employees Published: January 9, 2025 > "The system is available for our use 99.99% of the time - OK, I really don't have a firm number, but we have had two minor problems over the last couple of years and they were handled by Customer Service within minutes, a promised, and no delay between my placing the call and immediate attention." ### Integrations tab Ultatel Cloud Business Phone System connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/#integrations) #### Most popular integrations - Microsoft Teams: 4.2 rating - Zoho CRM: 4.3 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Pipedrive: 4.5 rating - Salesforce Platform: 4.4 rating #### Integrations-related review snippet Reviewer: Melissa S. Reviewer details: Non-Profit Organization Management, 11-50 employees Published: January 25, 2023 > "I love the way UltaTel seamlessly integrates with Microsoft Teams." --- ## Intulse Rating: 4.4 out of 5 (132 reviews) Profile: [Intulse](https://www.capterra.com/p/161865/Intulse/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Hosted VoIP service for large & small businesses. Cloud VoIP services (hosted PBX) and virtual phone systems. 100% US-based support. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $42.00 Pricing details: Per User, Per Month Free trial: No Free demo: Yes ### Features tab #### Most popular features - Recording: Available - Call Transcription: Available - Call Center Management: Available - Call Monitoring: Available - Automatic Call Distribution: Available - Computer Telephony Integration: Available - Voice Mail: Available - Reporting & Statistics: Available - Contact Management: Available - Interaction Tracking: Available - Scheduled Recording: Not available - Call Tagging: Available #### Feature-related review snippet Reviewer: James S. Reviewer details: Logistics and Supply Chain, 1-10 employees Published: June 20, 2022 > "Also, their online interface is great for weekend work." ### Gallery tab Ease of use: 4.4 out of 5 (132 reviews) #### Related review snippet Reviewer: Michelle T. Reviewer details: Financial Services, 11-50 employees Published: April 2, 2025 > "It integrated with our CRM and they were very responsive" ### Integrations tab Intulse connects with 29+ software tools. [See all integrations](https://www.capterra.com/p/161865/Intulse/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Zoho CRM: 4.3 rating - HubSpot CRM: 4.5 rating - Zapier: 4.7 rating - Pipedrive: 4.5 rating - Insightly: 4.0 rating #### Integrations-related review snippet Reviewer: Michelle T. Reviewer details: Financial Services, 11-50 employees Published: April 2, 2025 > "It integrated with our CRM and they were very responsive" --- ## Zendesk Suite Rating: 4.4 out of 5 (4,086 reviews) Profile: [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive multi-channel client support - Unified chat and ticketing system Cons: - Performance and reliability concerns - High and complex pricing structure #### Starting price Starting price: $115.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 4.8 rating - Contact Management: 4.5 rating - Call Routing: 4.7 rating - Chat/Messaging: 4.7 rating #### Lowest rated features - CRM: 3.0 rating - Third-Party Integrations: 4.0 rating - Alerts/Notifications: 4.3 rating - Computer Telephony Integration: 4.3 rating #### Feature-related review snippet Reviewer: Ifra S. Reviewer details: Information Technology and Services, 11-50 employees Published: December 22, 2025 > "The interface is clean and intuitive for agents, making it easy to manage tickets and workflows." ### Gallery tab Ease of use: 4.3 out of 5 (4,086 reviews) #### Related review snippet Reviewer: jane F. Reviewer details: Insurance, 1-10 employees Published: April 2, 2026 > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." ### Integrations tab Zendesk Suite connects with 220+ software tools. [See all integrations](https://www.capterra.com/p/164283/Zendesk/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Aha!: 4.7 rating - AWeber: 4.4 rating - CheckMarket: 4.5 rating - Formstack Forms: 4.0 rating - Cirrus Insight: 4.2 rating #### Integrations-related review snippet Reviewer: Ali A. Reviewer details: Transportation/Trucking/Railroad, 51-200 employees Published: September 25, 2024 > "Additionally, the platform integrates easily with various third-party tools, enhancing its overall flexibility and functionality." --- ## Freshdesk Rating: 4.5 out of 5 (3,463 reviews) Profile: [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Centralized and efficient customer service - Quick and flexible setup process Cons: - Frequent bugs and technical glitches - Email management feature gaps #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 4.6 rating - Contact Management: 4.8 rating - Call Monitoring: 5.0 rating - Chat/Messaging: 5.0 rating #### Lowest rated features - Conferencing: 2.0 rating - Call Routing: 4.0 rating - Archiving & Retention: 3.0 rating - Reporting & Statistics: 4.0 rating #### Feature-related review snippet Reviewer: Shaunak B. Reviewer details: Computer Software, 10,001+ employees Published: July 3, 2026 > "The interface is approachable, everyday tasks are straightforward, and even less technical users adapted quickly." ### Gallery tab Ease of use: 4.5 out of 5 (3,463 reviews) #### Related review snippet Reviewer: Kosana A. Reviewer details: Computer Software, 1,001-5,000 employees Published: May 26, 2026 > "We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a simple and easy-to-use interface." ### Integrations tab Freshdesk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/124981/Freshdesk/#integrations) #### Most popular integrations - SurveyMonkey: 4.6 rating - Shopify: 4.5 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating - Campaign Monitor by Marigold: 4.5 rating - Five9: 4.2 rating #### Integrations-related review snippet Reviewer: Posh J. Reviewer details: Insurance, 1,001-5,000 employees Published: March 10, 2025 > "I had a great experience utilizing the platform as a stand-alone tool. When I wanted to create integrations with other tools the complexity of the process was more time than we had to invest." --- ## LiveAgent Rating: 4.7 out of 5 (1,787 reviews) Profile: [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Award-winning call center and help desk software with AI features, easy to use from day one. Start for free with a 30-day trial. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive omnichannel support tools - Efficient client interaction management Cons: - Frequent technical glitches and instability - Cumbersome and inconsistent email handling #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Multi-Channel Communication: 5.0 rating - Alerts/Notifications: 4.9 rating - Chat/Messaging: 4.8 rating - Contact Management: 4.8 rating #### Lowest rated features - Activity Tracking: 4.5 rating - Reporting & Statistics: 4.0 rating - Third-Party Integrations: 4.0 rating - Call Center Management: 4.7 rating #### Feature-related review snippet Reviewer: Sanket Y. Reviewer details: Information Technology and Services, 10,001+ employees Published: March 27, 2026 > "I like how easy the interface is to use, even for people who are new to it." ### Gallery tab Ease of use: 4.6 out of 5 (1,787 reviews) #### Related review snippet Reviewer: Jacopo R. Reviewer details: Information Technology and Services, 1-10 employees Published: May 6, 2026 > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." ### Integrations tab LiveAgent connects with 125+ software tools. [See all integrations](https://www.capterra.com/p/102188/LiveAgent/#integrations) #### Most popular integrations - Slack: 4.4 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Joomla: 4.2 rating - GetResponse: 4.2 rating - BigCommerce: 4.4 rating #### Integrations-related review snippet Reviewer: Carole K. Reviewer details: Higher Education, 11-50 employees Published: August 22, 2024 > "The integration with Zimbra is also a plus (although I could not test it in the free trial)" --- ## RingEX Rating: 4.2 out of 5 (1,205 reviews) Profile: [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? RingCentral phone system can automatically record inbound and outbound calls for individual users or inbound calls for departments. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Streamlined and intuitive platform - Versatile diGital fax features Cons: - Frequent glitches and instability - Unreliable call performance #### Starting price Starting price: $30.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Recording: 4.6 rating - Call Routing: 4.5 rating - Call Center Management: 4.4 rating - Voice Mail: 4.8 rating #### Lowest rated features - Call Reporting: 1.0 rating - Predictive Dialer: 1.0 rating - On-Demand Recording: 3.8 rating - Scheduled Recording: 3.9 rating #### Feature-related review snippet Reviewer: Jonathan B. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: October 30, 2025 > "The navigation part of RingEx is very compatible and easy to work through." ### Gallery tab Ease of use: 4.2 out of 5 (1,205 reviews) #### Related review snippet Reviewer: Reneisha H. Reviewer details: Medical Practice, 11-50 employees Published: May 7, 2026 > "Features like call routing, voicemail access, and remote communication tools are helpful in a busy medical practice environment. Once users become familiar with the platform, it can improve accessibility and communication efficiency across teams." ### Integrations tab RingEX connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/242188/RingCentral-MVP/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Google Workspace: 4.7 rating - Microsoft 365: 4.8 rating - Box: 4.4 rating - Zendesk Suite: 4.4 rating - Microsoft Outlook: 4.4 rating #### Integrations-related review snippet Reviewer: Erica V. Reviewer details: Law Practice, 1-10 employees Published: September 21, 2023 > "It was easy to integrate into our system and no one has experienced any issues thusfar." --- ## Bitrix24 Rating: 4.2 out of 5 (997 reviews) Profile: [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? #1 online CRM with call recording. Over 15 million businesses use Bitrix24 as their cloud PBX and CRM. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Integrated team communication tools - Comprehensive team collaboration platform Cons: - Delayed and limited customer support - Frequent bugs and technical issues #### Starting price Starting price: $69.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 4.8 rating - Chat/Messaging: 4.3 rating - Contact Management: 4.7 rating - Alerts/Notifications: 5.0 rating #### Lowest rated features - Reporting & Statistics: 5.0 rating - Third-Party Integrations: 5.0 rating - API: 5.0 rating - Automatic Call Distribution: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Non-Profit Organization Management, 11-50 employees Published: December 4, 2025 > "The user interace was mostly intuitive and easy to use." ### Gallery tab Ease of use: 4.0 out of 5 (997 reviews) #### Related review snippet Reviewer: Ramadhan A. Reviewer details: Education Management, 11-50 employees Published: June 25, 2026 > "Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single platform." ### Integrations tab Bitrix24 connects with 83+ software tools. [See all integrations](https://www.capterra.com/p/113540/Bitrix24/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Gmail: 4.7 rating - Docusign: 5.0 rating - Box: 4.4 rating - Google Calendar: 4.8 rating - Microsoft Outlook: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Building Materials, 10,001+ employees Published: April 13, 2026 > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." --- ## Ringover Rating: 4.7 out of 5 (883 reviews) Profile: [Ringover](https://www.capterra.com/p/169627/RingOver/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive business telephony platform - Effective team collaboration tools Cons: - Occasional performance and speed delays - Connectivity dependent and unstable #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Monitoring: 4.6 rating - Call Center Management: 4.5 rating - Voice Mail: 4.8 rating - Recording: 4.7 rating #### Lowest rated features - Call Routing: 4.2 rating - Alerts/Notifications: 4.3 rating - Caller ID: 4.5 rating - Call Tagging: 3.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 11-50 employees Published: February 24, 2026 > "The user-friendly and intuitive interface makes it easy for our team to get started right away without extensive training." ### Gallery tab Ease of use: 4.8 out of 5 (883 reviews) #### Related review snippet Reviewer: Wouter K. Reviewer details: Media Production, 51-200 employees Published: May 27, 2026 > "We were building a NewsRoom Operating System that gives journalists, editors and newsroom ops a single workspace for every channel they touch in a day: stores, scripts, phone, SMS, fax, email, wire feeds, chat, video huddles and so much more." ### Integrations tab Ringover connects with 42+ software tools. [See all integrations](https://www.capterra.com/p/169627/RingOver/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.6 rating - Zoho CRM: 5.0 rating - HubSpot CRM: 4.4 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Elliott B. Reviewer details: Staffing and Recruiting, 1-10 employees Published: July 17, 2025 > "Its excellent CRM integration, analytics capabilities, Ai note taker and responsive support make it a clear winner for us." --- ## Fireflies Rating: 4.9 out of 5 (735 reviews) Profile: [Fireflies](https://www.capterra.com/p/197037/Fireflies/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Fireflies is AI software that transcribes, summarizes, and analyzes conversations across various video conferencing platforms. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Enhanced daily productivity tools - Significant time reduction benefits Cons: - Complex and costly pricing structure - Recurring technical and accuracy problems #### Starting price Starting price: Not available Pricing details: Per Feature Free trial: No Free demo: No #### Pricing review snippet Reviewer: ISAAC U. Reviewer details: Information Technology and Services, 1-10 employees Published: June 10, 2026 > "I like Security, Value for Money, Call Quality and Features, Client Account Management and Phone and SMS" ### Features tab #### Highest rated features - Recording: 4.9 rating - Conferencing: 4.7 rating - CRM: 4.3 rating - API: 4.5 rating #### Lowest rated features - Third-Party Integrations: 4.5 rating - Call Transcription: 4.8 rating #### Feature-related review snippet Reviewer: Matt R. Reviewer details: Computer & Network Security, 1-10 employees Published: May 19, 2026 > "Like I said just some QOL for the mobile UI would be beneficial." ### Gallery tab Ease of use: 4.8 out of 5 (735 reviews) #### Related review snippet Reviewer: Jason K. Reviewer details: Management Consulting, 1-10 employees Published: January 30, 2026 > "The reminders, the sumaries, the set and forget aspect of intergating it for meetings in MS365 gives you a powerful tool to keep your meetings on track and to achieve progress." ### Integrations tab Fireflies connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/197037/Fireflies/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Zoom Workplace: 4.7 rating - Google Meet: 4.9 rating - Microsoft Teams: 4.8 rating - Google Calendar: 4.8 rating - Notion: 4.8 rating #### Integrations-related review snippet Reviewer: ashish G. Reviewer details: Packaging and Containers, 5,001-10,000 employees Published: March 10, 2026 > "Will like to see more of AI integration abilities and pulling data from other meeting apps as well, if it is possible." --- ## Talkdesk Rating: 4.5 out of 5 (733 reviews) Profile: [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? World's leading cloud-based call center software. Call recording, monitoring, analytic routing and customer-centric features. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Streamlined daily operations - Consistent cloud-based performance Cons: - Frequent connectivity challenges - Unreliable call stability #### Starting price Starting price: $85.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Monitoring: 5.0 rating - Call Center Management: 5.0 rating - Caller ID: 5.0 rating - Recording: 5.0 rating #### Lowest rated features - Predictive Dialer: 3.0 rating - Queue Management: 4.7 rating - Automatic Call Distribution: 5.0 rating - Call Routing: 5.0 rating #### Feature-related review snippet Reviewer: Cheryl Ann C. Reviewer details: Staffing and Recruiting, 5,001-10,000 employees Published: December 14, 2022 > "The interface is so simple, you can learn your way around in a few minutes." ### Gallery tab Ease of use: 4.7 out of 5 (733 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Real Estate, 5,001-10,000 employees Published: April 24, 2026 > "One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for generating statistics for the team." ### Integrations tab Talkdesk connects with 40+ software tools. [See all integrations](https://www.capterra.com/p/132852/Talkdesk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Zendesk Suite: 4.3 rating - Freshdesk: 4.5 rating - Nimble: 4.4 rating - Keap: 4.1 rating - Intercom: 4.5 rating #### Integrations-related review snippet Reviewer: EULOGIO A. Reviewer details: Real Estate, 51-200 employees Published: September 18, 2020 > "What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar and Salesforce." --- ## CallHippo Rating: 4.4 out of 5 (688 reviews) Profile: [CallHippo](https://www.capterra.com/p/159578/CallHippo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Effortless setup and onboarding - Enhanced business professionalism Cons: - Unclear and costly pricing structure - Complicated refund and cancellation process #### Starting price Starting price: $0.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Monitoring: 4.8 rating - Caller ID: 4.8 rating - Call Center Management: 4.3 rating - Computer Telephony Integration: 4.7 rating #### Lowest rated features - Archiving & Retention: 4.1 rating - Activity Tracking: 4.2 rating - On-Demand Recording: 4.3 rating - Automatic Call Distribution: 4.4 rating #### Feature-related review snippet Reviewer: Ankush D. Reviewer details: Research, 51-200 employees Published: October 2, 2024 > "User-Friendly Interface: The platform is intuitive, making it easy for users to navigate and manage calls without a steep learning curve." ### Gallery tab Ease of use: 4.4 out of 5 (688 reviews) #### Related review snippet Reviewer: Sandeep S. Reviewer details: Insurance, 11-50 employees Published: June 25, 2026 > "Features such as call tracking, analytics, call recording, and CRM integrations helped streamline daily operations and improve productivity. While there were a few minor limitations, such as occasional connectivity issues and some advanced features being available only in higher-tier plans, the overall value and functionality of the platform outweighed these drawbacks." ### Integrations tab CallHippo connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/159578/CallHippo/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Zapier: 4.7 rating - Pipedrive: 3.8 rating #### Integrations-related review snippet Reviewer: Divy P. Reviewer details: Architecture & Planning, 11-50 employees Published: February 13, 2025 > "Overall experience is very good, Seamless integration with my Hubspot CRM, Chrome extension feature is also good." --- ## Weave Rating: 4.3 out of 5 (672 reviews) Profile: [Weave](https://www.capterra.com/p/141842/Weave/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 3.9 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Enhanced patient interaction tools - Intuitive and accessible interface Cons: - Unreliable phone system functionality - Slow and inconsistent support response #### Starting price Starting price: $199.00 Pricing details: Other, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Alerts/Notifications: 4.9 rating - Activity Dashboard: 4.8 rating - Voice Mail: 4.7 rating - Contact Management: 5.0 rating #### Lowest rated features - Third-Party Integrations: 2.5 rating - IVR: 4.0 rating - Call Routing: 5.0 rating - Interaction Tracking: 5.0 rating #### Feature-related review snippet Reviewer: Amanda J. Reviewer details: Medical Practice, 1-10 employees Published: July 10, 2025 > "The initial setup was smooth, and the interface was user-friendly, which made onboarding relatively simple for the team." ### Gallery tab Ease of use: 4.5 out of 5 (672 reviews) #### Related review snippet Reviewer: Isla W. Reviewer details: Computer Software, 201-500 employees Published: April 8, 2026 > "Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when tracking down appointment details or sending reminders." ### Integrations tab Weave connects with 41+ software tools. [See all integrations](https://www.capterra.com/p/141842/Weave/#integrations) #### Most popular integrations - DrChrono: 3.9 rating - eClinicalWorks: 3.3 rating - Dentrix: 4.9 rating - ezyVet: 4.6 rating - Dentrix Ascend: 4.1 rating - Eaglesoft: 4.9 rating #### Integrations-related review snippet Reviewer: Tom H. Reviewer details: Medical Practice, 1-10 employees Published: November 21, 2024 > "From day one has been very easy to integrate." --- ## GoTo Connect Rating: 4.5 out of 5 (669 reviews) Profile: [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? GoTo makes IT and business communication easy so its customers can do what matters most. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Responsive and knowledgeable assistance - Intuitive multi-platform user experience Cons: - Inconsistent call handling features - Confusing and slow billing processes #### Starting price Starting price: Not available Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Routing: 4.7 rating - Recording: 4.0 rating - Voice Mail: 4.0 rating - Call Center Management: 5.0 rating #### Lowest rated features - Alerts/Notifications: 1.0 rating - Automatic Call Distribution: 1.0 rating - Queue Management: 4.0 rating - API: 5.0 rating #### Feature-related review snippet Reviewer: Rosalina M. Reviewer details: Insurance, 1-10 employees Published: March 2, 2023 > "Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with smoothing out their correspondence processes. While there are a few impediments as far as revealing choices and customization, the reasonable estimating and adaptable settings make it a solid competitor for organizations hoping to further develop their correspondence capacities." ### Gallery tab Ease of use: 4.4 out of 5 (669 reviews) #### Related review snippet Reviewer: LaWanda L. Reviewer details: Health, Wellness and Fitness, 201-500 employees Published: January 29, 2026 > "I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available." ### Integrations tab GoTo Connect connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/163604/GoTo-Connect/#integrations) #### Most popular integrations - Slack: 5.0 rating - Salesforce Sales Cloud: 4.4 rating - Google Workspace: 4.5 rating - Microsoft Teams: 5.0 rating - Zoho CRM: 4.3 rating - Microsoft Azure: 4.6 rating #### Integrations-related review snippet Reviewer: Shanna K. Reviewer details: Legal Services, 11-50 employees Published: March 30, 2021 > "GoToConnect is easy enough to integrate and use that I feel almost anyone can use it. " --- ## NiCE CXone Rating: 4.2 out of 5 (581 reviews) Profile: [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Comprehensive feature-rich platform Cons: - Persistent glitches and crashes - Frequent lag and slowdowns #### Starting price Starting price: $110.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Monitoring: 4.7 rating - Call Center Management: 4.5 rating - Call Routing: 5.0 rating - Computer Telephony Integration: 4.9 rating #### Lowest rated features - Event Triggered Actions: 3.0 rating - Archiving & Retention: 3.8 rating - On-Demand Recording: 3.8 rating - File Transfer: 3.5 rating #### Feature-related review snippet Reviewer: Kiyanna H. Reviewer details: Furniture, 501-1,000 employees Published: June 11, 2024 > "There are hardly any issues, and the functionality is simple and easy to navigate." ### Gallery tab Ease of use: 4.2 out of 5 (581 reviews) #### Related review snippet Reviewer: vignesh K. Reviewer details: Outsourcing/Offshoring, 5,001-10,000 employees Published: April 24, 2025 > "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and optimize operations efficiently." ### Integrations tab NiCE CXone connects with 32+ software tools. [See all integrations](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#integrations) #### Most popular integrations - Zoom Workplace: 4.6 rating - Microsoft Teams: 5.0 rating - Dynamics 365: 4.4 rating - Bullhorn ATS & CRM: 4.0 rating - LogMeIn Central: 4.5 rating - SAP Customer Experience: 4.3 rating #### Integrations-related review snippet Reviewer: Zak B. Reviewer details: E-Learning, 51-200 employees Published: November 12, 2020 > "This integrates well with our other systems we use and is very user friendly." --- ## Dialpad Rating: 4.2 out of 5 (569 reviews) Profile: [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Dialpad is a cloud-based software that modernizes communication technology, putting voice, messaging, meetings & video on any device. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Flexible multi-device calling - Intuitive and simple interface Cons: - Unresponsive customer service - Noticeable call latency issues #### Starting price Starting price: $27.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Routing: 4.6 rating - Call Center Management: 4.3 rating - Archiving & Retention: 4.5 rating - Computer Telephony Integration: 4.9 rating #### Lowest rated features - File Transfer: 3.6 rating - Activity Tracking: 3.8 rating - Alerts/Notifications: 3.8 rating - Automatic Call Distribution: 4.0 rating #### Feature-related review snippet Reviewer: Skyler G. Reviewer details: Construction, 51-200 employees Published: May 22, 2026 > "Dialpad has a simple UI system and is not overly complex." ### Gallery tab Ease of use: 4.3 out of 5 (569 reviews) #### Related review snippet Reviewer: Jennifer R. Reviewer details: E-Learning, 501-1,000 employees Published: May 26, 2026 > "It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform." ### Integrations tab Dialpad connects with 57+ software tools. [See all integrations](https://www.capterra.com/p/190976/Dialpad-Sell/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.9 rating - Google Workspace: 5.0 rating - Microsoft 365: 4.6 rating - Microsoft Teams: 5.0 rating - Zendesk Suite: 4.4 rating - Zapier: 4.5 rating #### Integrations-related review snippet Reviewer: Stephanie V. Reviewer details: Real Estate, 51-200 employees Published: July 12, 2021 > "It's easy to use and integrates well with hubspot" --- ## Gong.io Rating: 4.8 out of 5 (561 reviews) Profile: [Gong.io](https://www.capterra.com/p/157969/Gong-io/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Gong records and analyzes your team’s calls via web conferencing and phone, and surfaces recommendations to help you win more deals. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: No Free demo: No ### Features tab #### Highest rated features - Recording: 4.8 rating - On-Demand Recording: 4.5 rating - Scheduled Recording: 4.7 rating - Call Tagging: 4.6 rating #### Lowest rated features - Performance Metrics: 4.1 rating - File Transfer: 4.3 rating - Archiving & Retention: 4.6 rating - Event Triggered Actions: 4.5 rating ### Gallery tab Ease of use: 4.7 out of 5 (561 reviews) #### Related review snippet Reviewer: connor W. Reviewer details: Computer Software, 51-200 employees Published: June 23, 2026 > "A platform that allows you to not only complete the recording and playback of calls, but also allows you to fully dive in insights within the calls, and breakdown health, next step, and so much more." ### Integrations tab Gong.io connects with 94+ software tools. [See all integrations](https://www.capterra.com/p/157969/Gong-io/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.8 rating - Zoom Workplace: 5.0 rating - GoTo Meeting: 4.4 rating - Microsoft Outlook: 5.0 rating - Talkdesk: 4.5 rating - Five9: 4.2 rating - MiVoice Business Solution: 4.2 rating - Genesys Cloud CX: 4.3 rating - Velocify: 4.3 rating --- ## Twilio Rating: 4.4 out of 5 (505 reviews) Profile: [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Twilio Voice API provides businesses with a powerful and flexible platform for building voice-enabled applications. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Unified multi-channel communication system - Comprehensive programmable communication tools Cons: - Complicated and frustrating account processes - Slow performance and delays #### Starting price Starting price: $0.01 Pricing details: Usage Based Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 4.4 rating - Call Routing: 4.5 rating - Voice Mail: 5.0 rating - Recording: 4.2 rating #### Lowest rated features - Scheduled Recording: 4.0 rating - Contact Management: 4.3 rating - On-Demand Recording: 4.4 rating - Campaign Management: 4.3 rating #### Feature-related review snippet Reviewer: Roberto B. Reviewer details: Retail, 11-50 employees Published: May 3, 2023 > "The Twilio dashboard is very easy to use thanks to its intuitive interface, and they also offer a wide variety of communication services that adapt to the needs of each user" ### Gallery tab Ease of use: 4.1 out of 5 (505 reviews) #### Related review snippet Reviewer: Bonnie B. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: June 26, 2026 > "We do appreciate the ability to send mass texts out to our constituents and the ability to provide what they need quickly." ### Integrations tab Twilio connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#integrations) #### Most popular integrations - Zoho CRM: 5.0 rating - Zendesk Suite: 4.5 rating - Freshdesk: 4.6 rating - Zapier: 4.7 rating - Salesforce Service Cloud: 4.5 rating - SugarCRM: 3.8 rating #### Integrations-related review snippet Reviewer: Shane S. Reviewer details: Information Technology and Services, 1-10 employees Published: June 12, 2025 > "Twilio enabled quick and easy integration with my WordPress site to enable the notification of lead capture and form submissions." --- ## Five9 Rating: 4.2 out of 5 (484 reviews) Profile: [Five9](https://www.capterra.com/p/132405/Five9/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud Contact Center and Call Recording with Practical AI - Inbound, Outbound, ACD, IVR, 4 Dialers, Chat, Call Recording, and CRMs. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Versatile call center platform - Accessible training and onboarding Cons: - Frequent technical problems - Challenging call management functions #### Starting price Starting price: $159.00 Pricing details: Other, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Monitoring: 4.6 rating - Recording: 4.8 rating - Call Routing: 4.4 rating - Computer Telephony Integration: 4.6 rating #### Lowest rated features - Event Triggered Actions: 3.0 rating - Campaign Management: 2.0 rating - Queue Management: 3.7 rating - Multi-Channel Communication: 4.2 rating #### Feature-related review snippet Reviewer: Amin R. Reviewer details: Health, Wellness and Fitness, 1,001-5,000 employees Published: August 26, 2025 > "It does the job with efficiency and it's customizable from medium sized orgs to big operations and its fast and intuitive" ### Gallery tab Ease of use: 4.2 out of 5 (484 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Insurance, 10,001+ employees Published: June 8, 2026 > "In my life insurance sales role, I spent a significant portion of my day making outbound calls, and Five9 helped streamline that process through features such as call queues, call recording, reporting, and automated dialing capabilities." ### Integrations tab Five9 connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/132405/Five9/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.1 rating - Microsoft Teams: 4.5 rating - Zoho CRM: 5.0 rating - Zendesk Suite: 4.5 rating - Freshdesk: 4.5 rating - NetSuite: 4.2 rating #### Integrations-related review snippet Reviewer: Kellie W. Reviewer details: Hospital & Health Care, 1,001-5,000 employees Published: August 19, 2025 > "Team Collaboration: Five9 integrates well with Microsoft teams. " --- ## 3CX Rating: 4.4 out of 5 (467 reviews) Profile: [3CX](https://www.capterra.com/p/158704/3CX/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? 3CX is an open standards IP PBX including video conferencing, live chat and mobile apps, suitable for any business size or industry. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Simple and fast installation process - Unified business communication system Cons: - Frequent software glitches - Unreliable call connectivity #### Starting price Starting price: $350.00 Pricing details: Flat Rate, Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 4.7 rating - Call Monitoring: 4.7 rating - Call Routing: 4.6 rating - Automatic Call Distribution: 4.5 rating #### Lowest rated features - Voice Mail: 4.3 rating - Caller ID: 4.2 rating - On-Demand Recording: 3.0 rating - Chat/Messaging: 4.5 rating #### Feature-related review snippet Reviewer: Roberto S. Reviewer details: Information Technology and Services, 1-10 employees Published: September 16, 2024 > "The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and user-friendly interface." ### Gallery tab Ease of use: 4.4 out of 5 (467 reviews) #### Related review snippet Reviewer: Rachel T. Reviewer details: Construction, 1-10 employees Published: June 16, 2026 > "I like the 3CX panel where you can set your own status to "available", "do not disturb" etc and can see where other users are at." ### Integrations tab 3CX connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/158704/3CX/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.5 rating - Microsoft 365: 4.6 rating - Microsoft Teams: 4.1 rating - Zoho CRM: 3.7 rating - HubSpot CRM: 4.5 rating - Bitrix24: 4.2 rating #### Integrations-related review snippet Reviewer: Juan M. Reviewer details: Telecommunications, 51-200 employees Published: December 10, 2025 > "Esay of use and great integrations are the things I like the most." --- ## Aircall Rating: 4.2 out of 5 (463 reviews) Profile: [Aircall](https://www.capterra.com/p/184709/Aircall/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Give your prospects and customers the best call experience possible by leveraging call recordings to improve rep performance. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Extensive CRM and app integrations Cons: - Frequent bugs and technical glitches - Disruptions in call management #### Starting price Starting price: $40.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 4.6 rating - Recording: 4.6 rating - Call Monitoring: 4.6 rating - Computer Telephony Integration: 4.3 rating #### Lowest rated features - Voice Mail: 3.2 rating - Call Transfer: 3.9 rating - Call Routing: 4.2 rating - Archiving & Retention: 3.8 rating #### Feature-related review snippet Reviewer: Anthony Q. Reviewer details: Computer Software, 11-50 employees Published: March 11, 2025 > "The Aircall user interface was very simple and pleasing to look at." ### Gallery tab Ease of use: 4.5 out of 5 (463 reviews) #### Related review snippet Reviewer: Louis S. Reviewer details: Real Estate, 51-200 employees Published: May 25, 2026 > "It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model." ### Integrations tab Aircall connects with 96+ software tools. [See all integrations](https://www.capterra.com/p/184709/Aircall/#integrations) #### Most popular integrations - Microsoft Teams: 4.5 rating - BigCommerce: 4.4 rating - Kommo: 4.4 rating - JobAdder: 4.4 rating - Gorgias: 4.6 rating - FLG: 4.9 rating #### Integrations-related review snippet Reviewer: Marvin S. Reviewer details: Computer Software, 11-50 employees Published: April 28, 2026 > "It integrated easily into our existing workflow and allows easy management of call cascading and forwarding." --- ## Apollo.io Rating: 4.5 out of 5 (398 reviews) Profile: [Apollo.io](https://www.capterra.com/p/158696/Apollo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Power your go-to-market with one platform. Fueled by the most accurate data on 210M contacts and 35M companies. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Campaign Management: 5.0 rating - Contact Management: 5.0 rating - Performance Metrics: 5.0 rating - Real-Time Analytics: 5.0 rating #### Lowest rated features - Real-Time Data: 5.0 rating #### Feature-related review snippet Reviewer: Nurudeen O. Reviewer details: Telecommunications, 51-200 employees Published: May 5, 2026 > "What I love most about Apollo is how intuitive the user interface is." ### Gallery tab Ease of use: 4.5 out of 5 (398 reviews) #### Related review snippet Reviewer: Shasta W. Reviewer details: Construction, 51-200 employees Published: March 29, 2026 > "I also really value the all-in-one functionality—being able to find contacts, verify emails, and manage outreach in one system saves a lot of time and reduces the need for multiple tools." ### Integrations tab Apollo.io connects with 22+ software tools. [See all integrations](https://www.capterra.com/p/158696/Apollo/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.2 rating - Gmail: 4.9 rating - HubSpot Marketing Hub: 4.5 rating - HubSpot CRM: 4.5 rating - Microsoft Outlook: 4.5 rating - LinkedIn for Business: 4.8 rating #### Integrations-related review snippet Reviewer: Steven S. Reviewer details: Design, Self-employed Published: September 7, 2022 > "I use the Chrome extension and the Gmail integration to utilize this software the best I can." --- Page 1 of 7 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (277) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Activity Dashboard AI Copilot Auto-Dialer Automatic Call Distribution Call Center Management Call Monitoring Call Tagging Call Transcription Computer Telephony Integration Contact Management Event Triggered Actions File Transfer Generative AI Interaction Tracking IVR Performance Metrics Recording Reporting & Statistics Scheduled Recording Voice Mail Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Telecom Expense Management Software](https://www.capterra.com/telecom-expense-management-software/)[Telephony Software](https://www.capterra.com/telephony-software/)[Call Accounting Software](https://www.capterra.com/call-accounting-software/)[Call Center Software](https://www.capterra.com/call-center-software/)[Wireless Expense Management Software](https://www.capterra.com/wireless-expense-management-software/)[IVR Software](https://www.capterra.com/ivr-software/)[Contact Center Quality Assurance Software](https://www.capterra.com/contact-center-quality-assurance-software/) I'm looking for Call Recording Software that is: [For Android](https://www.capterra.com/call-recording-software/s/android/)[For iPhone](https://www.capterra.com/call-recording-software/s/iphone/) ### 1\. What is call recording software? [Call recording software](https://www.capterra.com/call-recording-software/) is a software tool that allows businesses to record and store conversations with customers and other stakeholders. Calls are recorded as digital audio files over a Voice over Internet Protocol (VoIP) connection or public switched telephone network (PTSN). Different industries use call recording software solutions for different purposes. For example, banking and financial services companies use the tool for fact verification and dispute resolution, whereas business process outsourcing (BPO) firms use it to improve customer service quality and for training purposes. * * * ### 2\. The benefits of call recording software The benefits of using a call recording software tool include: - **Improved compliance:** Call recording software helps ensure your business is complying with industry regulations. For instance, you shouldn’t store customers’ payment card details as per the Payment Card Industry Data Security Standard (PCI DSS). The software offers features to stop, pause, or silence a call recording during the exchange of payment data. Sensitive information in a conversation can also be encrypted or muffled using white noise. - **Better training and quality assurance:** With the help of the software, you can create a centralized repository of your team’s call recordings. You can listen to the recorded phone calls to provide feedback to agents and identify areas of improvement, such as communication skills or product knowledge gaps. You can also play the recorded calls of experienced agents to train new hires on how to pitch to clients and offer good customer service. Recording phone calls will help agents understand what and what not to do when speaking with customers. - **Enhanced customer support and service:** Some call recording software tools offer the speech analytics feature that analyzes the tone of callers’ voices to identify their sentiment (happy, sad, frustrated, etc.). It helps you better understand the common issues and challenges faced by customers with your product or service. You can identify key points during a call, such as the moment a caller’s voice sounds angry, and attend to the issue on priority to provide a superior customer experience. * * * ### 3\. Typical features of call recording software - **On-demand recording:** Start or stop recording inbound and outbound calls as per your requirement instead of the software automatically recording all calls. - **Archiving and retention:** Store and archive call recordings in a centralized repository for tracking purposes or future reference. - **Event-triggered actions:** Set up predefined rules to initiate actions such as sending a notification to the manager or updating custom fields. These actions can be triggered as soon as a call starts recording or on the basis of events detected during a call. - **Call transcription:** Create transcripts of call recordings and save them in the repository for analysis or future reference. - **Remote monitoring:** Listen to the live calls of agents without disturbing their conversations. * * * ### 4\. The cost of call recording software Most products on the market are priced on a “per user, per month” basis and can be divided into three pricing tiers based on their starting price. **Price ranges\*:** - $12 - $20 - $20 - $32 - $32+ _\*The pricing included is for the entry-level/lowest-priced offering found on vendor websites on April 16, 2021. These ranges correspond to the 25th, 75th, and 100th percentiles of pricing information gathered from vendor websites of sample products._ The above list summarizes pricing for the base plans of most products. An enterprise or premium product that is priced higher may include additional features such as time tracking, call routing, interactive voice response (IVR), and real-time analytics. * * * ### 5\. Considerations when purchasing call recording software Some parameters to consider when purchasing call recording software: - **Storage scalability:** Some call recording software platforms offer limited data storage depending on your subscription plan. Therefore, when selecting a new tool, evaluate your current and future storage requirements, such as the number of calls you plan to record and how long you want to archive the recorded conversations. This will help you choose a tool that scales as your business grows. - **Security and encryption:** Generally, voice recording tools offer security features such as access control and permissions to ensure only authorized users can access your recordings. Check with the vendor how your data will be protected—if it’ll be behind a firewall with encryption—and how flexible the storage and archiving rules are. Also, ensure the software you pick adheres to your industry-specific regulations such as PCI and HIPAA. - **Recording management:** You’ll have to store all call recordings for compliance, analysis, and employee performance management. Therefore, opt for a solution that offers advanced searchability, multiple search filters, and call tagging, among other features, so it’s easy for your team members to search the recording database and access the data they need. - **Software integration:** Ensure you select a call recording system that integrates with your existing business applications, such as [CRM](https://www.capterra.com/customer-relationship-management-software/), [analytics](https://www.capterra.com/data-analysis-software/), and [survey](https://www.capterra.com/survey-software/) software. Software integration will allow you to import call details into the survey software to send customer feedback forms or save them as leads in CRM applications or simply use the analytics software to better analyze customer complaints and feedback. * * * ### 6\. Relevant call recording software trends When evaluating call recorder options, here’s a market trend you should be familiar with: - **Use of robotic process automation (RPA) for call records management.** Businesses are exploring ways in which they can use RPA to simplify tasks such as quality control. To evaluate agents’ performance, supervisors have to regularly listen to randomly selected sets of call recordings. The results are then used to highlight training and mentoring requirements. This process, however, takes hours and also increases the chances of missing out on important information due to random sample selection. By using RPA in the quality check process, supervisors can track all customer calls, instead of only a small sample set, to identify team training needs as well as individual agent performance patterns, more consistently and thoroughly. * * * **Sources** Products evaluated for the pricing calculation were taken from Capterra’s call recording software directory, sorted by the number of reviews. The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in [Capterra’s directory](https://www.capterra.com/call-recording-software/) that offer them. The following sources were used for this document: - [5 Real World Use Cases for Robotic Process Automation (RPA) in Contact Centres](https://cigen-rpa.medium.com/5-real-world-use-cases-for-robotic-process-automation-rpa-in-contact-centres-794c5576da3d) (Date accessed: May 10, 2021) - [Call Recording Software for Contact Centers](https://nobelbiz.com/call-recording-softwares-for-contact-centers/) (Date accessed: May 13, 2021)