--- title: "Best Call Recording Software 2026 | Capterra" description: "Find the top Call Recording software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/call-recording-software/" page_type: "category" language: "en" --- # Best Call Recording Software Last updated on August 13, 2026 Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) ## Ultatel Cloud Business Phone System Rating: 4.7 out of 5 (41 reviews) Profile: [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Ultatel is the intelligent business communications solution, bringing voice, video, SMS, fax, and chat together in one, cloud platform. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $18.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Call Routing: 3.3 rating - Recording: 3.7 rating - Voice Mail: 3.5 rating - Activity Dashboard: 5.0 rating #### Lowest rated features - Caller ID: 1.0 rating - Automatic Call Distribution: 4.0 rating - Call Transfer: 4.0 rating - Activity Tracking: 5.0 rating #### Feature-related review snippet Reviewer: Laura M. Reviewer details: Non-Profit Organization Management, 11-50 employees Published: September 29, 2022 > "The system is easy to use and intuitive; very reliable; call recording feature and other admin tools are great." ### Gallery tab Ease of use: 4.6 out of 5 (41 reviews) #### Related review snippet Reviewer: David C. Reviewer details: Electrical/Electronic Manufacturing, 11-50 employees Published: January 9, 2025 > "The system is available for our use 99.99% of the time - OK, I really don't have a firm number, but we have had two minor problems over the last couple of years and they were handled by Customer Service within minutes, a promised, and no delay between my placing the call and immediate attention." ### Integrations tab Ultatel Cloud Business Phone System connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/#integrations) #### Most popular integrations - Microsoft Teams: 4.2 rating - Zoho CRM: 4.3 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Pipedrive: 4.5 rating - Salesforce Platform: 4.4 rating #### Integrations-related review snippet Reviewer: Melissa S. Reviewer details: Non-Profit Organization Management, 11-50 employees Published: January 25, 2023 > "I love the way UltaTel seamlessly integrates with Microsoft Teams." --- ## RECITE Rating: 5.0 out of 5 (4 reviews) Profile: [RECITE](https://www.capterra.com/p/153219/RECITE/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? RECITE delivers unique insights into your interactions by analyzing content from multiple modalities, including voice, video and chat. #### Rating breakdown - Ease of Use: 5.0 out of 5 - Customer Service: 5.0 out of 5 - Features: 5.0 out of 5 - Value for Money: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $1500.00 Pricing details: Per User, One Time Free trial: Yes Free demo: Yes ### Features tab #### Most popular features - Recording: Available - Call Transcription: Not available - Call Center Management: Available - Call Monitoring: Not available - Automatic Call Distribution: Not available - Computer Telephony Integration: Not available - Voice Mail: Not available - Reporting & Statistics: Not available - Contact Management: Not available - Interaction Tracking: Not available - Scheduled Recording: Available - Call Tagging: Available ### Gallery tab Ease of use: 5.0 out of 5 (4 reviews) --- ## CTM Rating: 4.7 out of 5 (158 reviews) Profile: [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Listen live or record and transcribe phone calls to unlock data to confidently make customer experience & sales coaching decisions. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $79.00 Pricing details: Usage Based, Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Call Routing: 4.9 rating - Recording: 5.0 rating - Caller ID: 4.4 rating - Call Monitoring: 4.6 rating #### Lowest rated features - Chat/Messaging: 3.0 rating - On-Demand Recording: 4.2 rating - Computer Telephony Integration: 4.2 rating - Archiving & Retention: 4.0 rating #### Feature-related review snippet Reviewer: Emilio X. Reviewer details: Health, Wellness and Fitness, 51-200 employees Published: April 22, 2026 > "The software provides a friendly interface that is easy to navigate and find the useful metrics." ### Gallery tab Ease of use: 4.5 out of 5 (158 reviews) #### Related review snippet Reviewer: Alejandra M. Reviewer details: Marketing and Advertising, 51-200 employees Published: April 15, 2026 > "It’s a reliable and robust platform that has significantly improved our ability to track, analyze, and optimize inbound calls." ### Integrations tab CTM connects with 62+ software tools. [See all integrations](https://www.capterra.com/p/152004/Call-tracking-software/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.8 rating - Mailchimp: 4.5 rating - Zoom Workplace: 4.6 rating - Wix: 4.4 rating - Shopify: 4.5 rating - Stripe: 4.6 rating #### Integrations-related review snippet Reviewer: Vincent B. Reviewer details: Marketing and Advertising, 51-200 employees Published: December 16, 2025 > "Their integrations (Google Ads, CRM platforms, analytics tools) are solid and reliable, and the platform scales well as call volume grows." --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## Fathom Rating: 5.0 out of 5 (809 reviews) Profile: [Fathom](https://www.capterra.com/p/276054/Fathom/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Free AI Meeting Assistant that instantly records, transcribes, and summarizes your meetings, so you never need to take notes again. #### Rating breakdown - Ease of Use: 5.0 out of 5 - Customer Service: 5.0 out of 5 - Features: 4.9 out of 5 - Value for Money: 4.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Recording: 5.0 rating - Call Transcription: 4.9 rating - Real-Time Analytics: 4.8 rating - CRM: 4.6 rating #### Lowest rated features - Reporting & Statistics: 4.8 rating - Call Tracking: 4.8 rating - Alerts/Notifications: 4.9 rating - Real-Time Data: 4.9 rating #### Feature-related review snippet Reviewer: Ieva S. Reviewer details: Retail, 51-200 employees Published: March 12, 2025 > "As a Product Designer, I no longer need to take notes during moderated usability testing sessions - Fathom summarises all of the key points and takeaways for me to great accuracy and even creates follow up actions for me." ### Gallery tab Ease of use: 5.0 out of 5 (809 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Non-Profit Organization Management, 1-10 employees Published: September 8, 2025 > "Overall, I enjoy the sharp accuracy, post session outlined notes, font type, Fathom AI where you can ask question and the AI bot tailors the answer based on the content and it was able to articulate in a readable but detailed style" ### Integrations tab Fathom connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/276054/Fathom/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - Zoom Workplace: 4.9 rating - Asana: 4.5 rating - Google Meet: 4.9 rating - Microsoft Teams: 4.9 rating #### Integrations-related review snippet Reviewer: Lisa G. Reviewer details: E-Learning, 1-10 employees Published: May 9, 2025 > "I was sent a link by a friend, clicked it, easily integrated it with Zoom and used Fathom within 30 minutes of me even hearing about." --- ## Vonix Rating: 4.8 out of 5 (23 reviews) Profile: [Vonix](https://www.capterra.com/p/191599/Vonix-Voice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Vonix delivers communication tools that help businesses connect, scale, and thrive. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $19.99 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Most popular features - Recording: Available - Call Transcription: Not available - Call Center Management: Available - Call Monitoring: Available - Automatic Call Distribution: Available - Computer Telephony Integration: Available - Voice Mail: Available - Reporting & Statistics: Available - Contact Management: Available - Interaction Tracking: Available - Scheduled Recording: Not available - Call Tagging: Not available ### Gallery tab Ease of use: 4.7 out of 5 (23 reviews) #### Related review snippet Reviewer: Angie G. Reviewer details: Real Estate, 1-10 employees Published: November 22, 2023 > "I am pleased with the call volume and ease of use for the app" ### Integrations tab Vonix connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/191599/Vonix-Voice/#integrations) #### Most popular integrations - Zoho CRM: 4.3 rating - Zapier: 4.7 rating - Salesforce Platform: 4.4 rating - Filevine: 4.4 rating - Vertafore Agency Platform: 3.4 rating - AgencyZoom: 4.6 rating --- ## Dialpad Rating: 4.2 out of 5 (570 reviews) Profile: [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-powered call recording that turns every call into actionable intelligence. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Flexible multi-device calling - Intuitive and simple interface Cons: - Unresponsive customer service - Noticeable call latency issues #### Starting price Starting price: $27.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Call Routing: 4.6 rating - Call Center Management: 4.3 rating - Archiving & Retention: 4.5 rating - Computer Telephony Integration: 4.9 rating #### Lowest rated features - File Transfer: 3.6 rating - Activity Tracking: 3.8 rating - Alerts/Notifications: 3.8 rating - Automatic Call Distribution: 4.0 rating #### Feature-related review snippet Reviewer: Skyler G. Reviewer details: Construction, 51-200 employees Published: May 22, 2026 > "Dialpad has a simple UI system and is not overly complex." ### Gallery tab Ease of use: 4.3 out of 5 (570 reviews) #### Related review snippet Reviewer: Jennifer R. Reviewer details: E-Learning, 501-1,000 employees Published: May 26, 2026 > "It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform." ### Integrations tab Dialpad connects with 57+ software tools. [See all integrations](https://www.capterra.com/p/190976/Dialpad-Sell/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.9 rating - Google Workspace: 5.0 rating - Microsoft 365: 4.6 rating - Microsoft Teams: 5.0 rating - Zendesk Suite: 4.4 rating - Zapier: 4.5 rating #### Integrations-related review snippet Reviewer: Stephanie V. Reviewer details: Real Estate, 51-200 employees Published: July 12, 2021 > "It's easy to use and integrates well with hubspot" --- ## Intulse Rating: 4.4 out of 5 (132 reviews) Profile: [Intulse](https://www.capterra.com/p/161865/Intulse/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Hosted VoIP service for large & small businesses. Cloud VoIP services (hosted PBX) and virtual phone systems. 100% US-based support. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $42.00 Pricing details: Per User, Per Month Free trial: No Free demo: Yes ### Features tab #### Most popular features - Recording: Available - Call Transcription: Available - Call Center Management: Available - Call Monitoring: Available - Automatic Call Distribution: Available - Computer Telephony Integration: Available - Voice Mail: Available - Reporting & Statistics: Available - Contact Management: Available - Interaction Tracking: Available - Scheduled Recording: Not available - Call Tagging: Available #### Feature-related review snippet Reviewer: James S. Reviewer details: Logistics and Supply Chain, 1-10 employees Published: June 20, 2022 > "Also, their online interface is great for weekend work." ### Gallery tab Ease of use: 4.4 out of 5 (132 reviews) #### Related review snippet Reviewer: Michelle T. Reviewer details: Financial Services, 11-50 employees Published: April 2, 2025 > "It integrated with our CRM and they were very responsive" ### Integrations tab Intulse connects with 29+ software tools. [See all integrations](https://www.capterra.com/p/161865/Intulse/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Zoho CRM: 4.3 rating - HubSpot CRM: 4.5 rating - Zapier: 4.7 rating - Pipedrive: 4.5 rating - Insightly: 4.0 rating #### Integrations-related review snippet Reviewer: Michelle T. Reviewer details: Financial Services, 11-50 employees Published: April 2, 2025 > "It integrated with our CRM and they were very responsive" --- ## 800.com Rating: 4.7 out of 5 (355 reviews) Profile: [800.com](https://www.capterra.com/p/208208/800-com/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? We are a full business phone system providing everything you need to communicate with your customers, all in one place. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $149.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Caller ID: 4.8 rating - Call Routing: 4.6 rating - Alerts/Notifications: 4.6 rating - Voice Mail: 4.7 rating #### Lowest rated features - Archiving & Retention: 4.4 rating - Call Monitoring: 4.8 rating - Call Reporting: 4.5 rating - Call Transcription: 4.8 rating #### Feature-related review snippet Reviewer: Jennifer R. Reviewer details: Medical Devices, 501-1,000 employees Published: November 19, 2024 > "The user-friendly interface makes it incredibly easy to navigate and manage campaigns, while their precise audience targeting ensures maximum impact. Plus, their competitive pricing offers affordable rates without compromising quality. But what truly sets them apart is their exceptional customer support - responsive, knowledgeable, and always willing to help." ### Gallery tab Ease of use: 4.7 out of 5 (355 reviews) #### Related review snippet Reviewer: Calvin R. Reviewer details: Transportation/Trucking/Railroad, 1-10 employees Published: April 10, 2026 > "The SMS/Texting capability is a huge plus for customer engagement, and the call tracking analytics provide great insights into our marketing reach." --- ## Weave Rating: 4.3 out of 5 (672 reviews) Profile: [Weave](https://www.capterra.com/p/141842/Weave/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 3.9 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Enhanced patient interaction tools - Intuitive and accessible interface Cons: - Unreliable phone system functionality - Slow and inconsistent support response #### Starting price Starting price: $199.00 Pricing details: Other, Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Alerts/Notifications: 4.9 rating - Activity Dashboard: 4.8 rating - Voice Mail: 4.7 rating - Contact Management: 5.0 rating #### Lowest rated features - Third-Party Integrations: 2.5 rating - IVR: 4.0 rating - Call Routing: 5.0 rating - Interaction Tracking: 5.0 rating #### Feature-related review snippet Reviewer: Amanda J. Reviewer details: Medical Practice, 1-10 employees Published: July 10, 2025 > "The initial setup was smooth, and the interface was user-friendly, which made onboarding relatively simple for the team." ### Gallery tab Ease of use: 4.5 out of 5 (672 reviews) #### Related review snippet Reviewer: Isla W. Reviewer details: Computer Software, 201-500 employees Published: April 8, 2026 > "Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when tracking down appointment details or sending reminders." ### Integrations tab Weave connects with 41+ software tools. [See all integrations](https://www.capterra.com/p/141842/Weave/#integrations) #### Most popular integrations - DrChrono: 3.9 rating - eClinicalWorks: 3.3 rating - Dentrix: 4.9 rating - ezyVet: 4.6 rating - Dentrix Ascend: 4.1 rating - Eaglesoft: 4.9 rating #### Integrations-related review snippet Reviewer: Tom H. Reviewer details: Medical Practice, 1-10 employees Published: November 21, 2024 > "From day one has been very easy to integrate." --- ## JustCall Rating: 4.1 out of 5 (225 reviews) Profile: [JustCall](https://www.capterra.com/p/157853/JustCall/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Record, review, and improve every call. JustCall's call recording turns conversations into coaching fuel. Free 14-day trial. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible design - Effortless onboarding and configuration Cons: - Unreliable call handling experience - Complex and costly pricing #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Monitoring: 4.8 rating - Call Routing: 4.3 rating - Call Center Management: 4.3 rating - Computer Telephony Integration: 4.4 rating #### Lowest rated features - Contact Management: 2.8 rating - Queue Management: 1.0 rating - Interaction Tracking: 4.0 rating - On-Demand Recording: 4.0 rating #### Feature-related review snippet Reviewer: Sophia S. Reviewer details: Retail, 11-50 employees Published: July 23, 2026 > "The software itself generally worked as expected, and the interface was easy enough to navigate." ### Gallery tab Ease of use: 4.3 out of 5 (225 reviews) #### Related review snippet Reviewer: John K. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: February 20, 2026 > "The automated dialer is faster than the 8x8 system that we used previously and I can complete my list before the end of my shift." ### Integrations tab JustCall connects with 73+ software tools. [See all integrations](https://www.capterra.com/p/157853/JustCall/#integrations) #### Most popular integrations - Pipedrive: 4.2 rating - ActiveCampaign: 4.0 rating - Pipeline CRM: 4.3 rating - SugarCRM: 3.8 rating - Podio: 4.3 rating - Outreach: 4.4 rating #### Integrations-related review snippet Reviewer: John K. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: February 20, 2026 > "The integration with CRM is also nice as I do not have to do a lot of work for it to be integrated which is a huge relief." --- ## Dialing Innovations Call Center Application Suite Rating: 4.8 out of 5 (14 reviews) Profile: [Dialing Innovations Call Center Application Suite](https://www.capterra.com/p/173066/Call-Center-Applications/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Hosted Call Center Applications built to our customer's needs. Proprietary sip trunk technology that delivers higher contact rates. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.9 out of 5 - Value for Money: 4.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $10.00 Pricing details: Per User, Per Month Free trial: No Free demo: Yes ### Features tab #### Most popular features - Recording: Available - Call Transcription: Not available - Call Center Management: Available - Call Monitoring: Available - Automatic Call Distribution: Available - Computer Telephony Integration: Available - Voice Mail: Available - Reporting & Statistics: Available - Contact Management: Available - Interaction Tracking: Available - Scheduled Recording: Available - Call Tagging: Not available ### Gallery tab Ease of use: 4.8 out of 5 (14 reviews) --- ## CallRail Rating: 4.5 out of 5 (173 reviews) Profile: [CallRail](https://www.capterra.com/p/141829/CallRail/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? CallRail's Call Recording allows you to review calls at any time to help you coach your customer service teams and qualify leads. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $55.00 Pricing details: Usage Based, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Call Routing: 4.8 rating - Recording: 4.4 rating - Caller ID: 4.5 rating - Call Center Management: 3.3 rating #### Lowest rated features - Call List Management: 3.0 rating - Queue Management: 3.0 rating - Reporting & Statistics: 3.0 rating - Alerts/Notifications: 4.3 rating ### Gallery tab Ease of use: 4.4 out of 5 (173 reviews) #### Related review snippet Reviewer: Sean M. Reviewer details: Hospital & Health Care, 501-1,000 employees Published: November 17, 2025 > "CallRail was simplistic, cost effective, and had many perks that other smaller platforms did not do as well at (think phone trees/IVR customization, marketing number pools, high level reporting)" ### Integrations tab CallRail connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/141829/CallRail/#integrations) #### Most popular integrations - Slack: 4.7 rating - Wix: 4.4 rating - HubSpot CRM: 4.5 rating - Zapier: 5.0 rating - Pipeline CRM: 4.3 rating - Salesforce Marketing Cloud: 4.2 rating - Google Data Studio: 4.5 rating - Unbounce: 4.5 rating - Mixpanel: 4.5 rating --- ## Zendesk Suite Rating: 4.4 out of 5 (4,089 reviews) Profile: [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive multi-channel client support - Unified chat and ticketing system Cons: - Performance and reliability concerns - High and complex pricing structure #### Starting price Starting price: $115.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 4.8 rating - Contact Management: 4.5 rating - Call Routing: 4.7 rating - Chat/Messaging: 4.7 rating #### Lowest rated features - CRM: 3.0 rating - Third-Party Integrations: 4.0 rating - Alerts/Notifications: 4.3 rating - Computer Telephony Integration: 4.3 rating #### Feature-related review snippet Reviewer: Ryan P. Reviewer details: Facilities Services, 10,001+ employees Published: July 6, 2026 > "It's generally intuitive, making daily interactions smooth, though some advanced features take a bit more time to master." ### Gallery tab Ease of use: 4.3 out of 5 (4,089 reviews) #### Related review snippet Reviewer: jane F. Reviewer details: Insurance, 1-10 employees Published: April 2, 2026 > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." ### Integrations tab Zendesk Suite connects with 220+ software tools. [See all integrations](https://www.capterra.com/p/164283/Zendesk/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Aha!: 4.7 rating - AWeber: 4.4 rating - CheckMarket: 4.5 rating - Formstack Forms: 4.0 rating - Cirrus Insight: 4.2 rating #### Integrations-related review snippet Reviewer: Ali A. Reviewer details: Transportation/Trucking/Railroad, 51-200 employees Published: September 25, 2024 > "Additionally, the platform integrates easily with various third-party tools, enhancing its overall flexibility and functionality." --- ## Freshdesk Rating: 4.5 out of 5 (3,468 reviews) Profile: [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Centralized and efficient customer service - Quick and flexible setup process Cons: - Frequent bugs and technical glitches - Email management feature gaps #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 4.6 rating - Contact Management: 4.8 rating - Call Monitoring: 5.0 rating - Chat/Messaging: 5.0 rating #### Lowest rated features - Conferencing: 2.0 rating - Call Routing: 4.0 rating - Archiving & Retention: 3.0 rating - Reporting & Statistics: 4.0 rating #### Feature-related review snippet Reviewer: Shaunak B. Reviewer details: Computer Software, 10,001+ employees Published: July 3, 2026 > "The interface is approachable, everyday tasks are straightforward, and even less technical users adapted quickly." ### Gallery tab Ease of use: 4.5 out of 5 (3,468 reviews) #### Related review snippet Reviewer: Kosana A. Reviewer details: Computer Software, 1,001-5,000 employees Published: May 26, 2026 > "We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a simple and easy-to-use interface." ### Integrations tab Freshdesk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/124981/Freshdesk/#integrations) #### Most popular integrations - SurveyMonkey: 4.6 rating - Shopify: 4.5 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating - Campaign Monitor by Marigold: 4.5 rating - Five9: 4.2 rating #### Integrations-related review snippet Reviewer: Posh J. Reviewer details: Insurance, 1,001-5,000 employees Published: March 10, 2025 > "I had a great experience utilizing the platform as a stand-alone tool. When I wanted to create integrations with other tools the complexity of the process was more time than we had to invest." --- ## LiveAgent Rating: 4.7 out of 5 (1,787 reviews) Profile: [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Award-winning call center and help desk software with AI features, easy to use from day one. Start for free with a 30-day trial. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive omnichannel support tools - Efficient client interaction management Cons: - Frequent technical glitches and instability - Cumbersome and inconsistent email handling #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Multi-Channel Communication: 5.0 rating - Alerts/Notifications: 4.9 rating - Chat/Messaging: 4.8 rating - Contact Management: 4.8 rating #### Lowest rated features - Activity Tracking: 4.5 rating - Reporting & Statistics: 4.0 rating - Third-Party Integrations: 4.0 rating - Call Center Management: 4.7 rating #### Feature-related review snippet Reviewer: Sanket Y. Reviewer details: Information Technology and Services, 10,001+ employees Published: March 27, 2026 > "I like how easy the interface is to use, even for people who are new to it." ### Gallery tab Ease of use: 4.6 out of 5 (1,787 reviews) #### Related review snippet Reviewer: Jacopo R. Reviewer details: Information Technology and Services, 1-10 employees Published: May 6, 2026 > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." ### Integrations tab LiveAgent connects with 125+ software tools. [See all integrations](https://www.capterra.com/p/102188/LiveAgent/#integrations) #### Most popular integrations - Slack: 4.4 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Joomla: 4.2 rating - GetResponse: 4.2 rating - BigCommerce: 4.4 rating #### Integrations-related review snippet Reviewer: Carole K. Reviewer details: Higher Education, 11-50 employees Published: August 22, 2024 > "The integration with Zimbra is also a plus (although I could not test it in the free trial)" --- ## RingEX Rating: 4.2 out of 5 (1,205 reviews) Profile: [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? RingCentral phone system can automatically record inbound and outbound calls for individual users or inbound calls for departments. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Streamlined and intuitive platform - Versatile diGital fax features Cons: - Frequent glitches and instability - Unreliable call performance #### Starting price Starting price: $30.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Recording: 4.6 rating - Call Routing: 4.5 rating - Call Center Management: 4.4 rating - Voice Mail: 4.8 rating #### Lowest rated features - Call Reporting: 1.0 rating - Predictive Dialer: 1.0 rating - On-Demand Recording: 3.8 rating - Scheduled Recording: 3.9 rating #### Feature-related review snippet Reviewer: Jonathan B. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: October 30, 2025 > "The navigation part of RingEx is very compatible and easy to work through." ### Gallery tab Ease of use: 4.2 out of 5 (1,205 reviews) #### Related review snippet Reviewer: Reneisha H. Reviewer details: Medical Practice, 11-50 employees Published: May 7, 2026 > "Features like call routing, voicemail access, and remote communication tools are helpful in a busy medical practice environment. Once users become familiar with the platform, it can improve accessibility and communication efficiency across teams." ### Integrations tab RingEX connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/242188/RingCentral-MVP/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Google Workspace: 4.7 rating - Microsoft 365: 4.8 rating - Box: 4.4 rating - Zendesk Suite: 4.4 rating - Microsoft Outlook: 4.4 rating #### Integrations-related review snippet Reviewer: Erica V. Reviewer details: Law Practice, 1-10 employees Published: September 21, 2023 > "It was easy to integrate into our system and no one has experienced any issues thusfar." --- ## Bitrix24 Rating: 4.2 out of 5 (1,000 reviews) Profile: [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? #1 online CRM with call recording. Over 15 million businesses use Bitrix24 as their cloud PBX and CRM. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Integrated team communication tools - Comprehensive team collaboration platform Cons: - Delayed and limited customer support - Frequent bugs and technical issues #### Starting price Starting price: $69.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 4.8 rating - Chat/Messaging: 4.3 rating - Contact Management: 4.7 rating - Alerts/Notifications: 5.0 rating #### Lowest rated features - Reporting & Statistics: 5.0 rating - Third-Party Integrations: 5.0 rating - API: 5.0 rating - Automatic Call Distribution: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Non-Profit Organization Management, 11-50 employees Published: December 4, 2025 > "The user interace was mostly intuitive and easy to use." ### Gallery tab Ease of use: 4.0 out of 5 (1,000 reviews) #### Related review snippet Reviewer: Ramadhan A. Reviewer details: Education Management, 11-50 employees Published: June 25, 2026 > "Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single platform." ### Integrations tab Bitrix24 connects with 83+ software tools. [See all integrations](https://www.capterra.com/p/113540/Bitrix24/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Gmail: 4.7 rating - Docusign: 5.0 rating - Box: 4.4 rating - Google Calendar: 4.8 rating - Microsoft Outlook: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Building Materials, 10,001+ employees Published: April 13, 2026 > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." --- ## Ringover Rating: 4.7 out of 5 (884 reviews) Profile: [Ringover](https://www.capterra.com/p/169627/RingOver/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive business telephony platform - Effective team collaboration tools Cons: - Occasional performance and speed delays - Connectivity dependent and unstable #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Monitoring: 4.6 rating - Call Center Management: 4.5 rating - Voice Mail: 4.8 rating - Recording: 4.7 rating #### Lowest rated features - Call Routing: 4.2 rating - Alerts/Notifications: 4.3 rating - Caller ID: 4.5 rating - Call Tagging: 3.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 11-50 employees Published: February 24, 2026 > "The user-friendly and intuitive interface makes it easy for our team to get started right away without extensive training." ### Gallery tab Ease of use: 4.8 out of 5 (884 reviews) #### Related review snippet Reviewer: Wouter K. Reviewer details: Media Production, 51-200 employees Published: May 27, 2026 > "We were building a NewsRoom Operating System that gives journalists, editors and newsroom ops a single workspace for every channel they touch in a day: stores, scripts, phone, SMS, fax, email, wire feeds, chat, video huddles and so much more." ### Integrations tab Ringover connects with 42+ software tools. [See all integrations](https://www.capterra.com/p/169627/RingOver/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.6 rating - Zoho CRM: 5.0 rating - HubSpot CRM: 4.4 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Elliott B. Reviewer details: Staffing and Recruiting, 1-10 employees Published: July 17, 2025 > "Its excellent CRM integration, analytics capabilities, Ai note taker and responsive support make it a clear winner for us." --- ## Fireflies Rating: 4.9 out of 5 (735 reviews) Profile: [Fireflies](https://www.capterra.com/p/197037/Fireflies/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Fireflies is AI software that transcribes, summarizes, and analyzes conversations across various video conferencing platforms. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Enhanced daily productivity tools - Significant time reduction benefits Cons: - Complex and costly pricing structure - Recurring technical and accuracy problems #### Starting price Starting price: Not available Pricing details: Per Feature Free trial: No Free demo: No #### Pricing review snippet Reviewer: ISAAC U. Reviewer details: Information Technology and Services, 1-10 employees Published: June 10, 2026 > "I like Security, Value for Money, Call Quality and Features, Client Account Management and Phone and SMS" ### Features tab #### Highest rated features - Recording: 4.9 rating - Conferencing: 4.7 rating - CRM: 4.3 rating - API: 4.5 rating #### Lowest rated features - Third-Party Integrations: 4.5 rating - Call Transcription: 4.8 rating #### Feature-related review snippet Reviewer: Matt R. Reviewer details: Computer & Network Security, 1-10 employees Published: May 19, 2026 > "Like I said just some QOL for the mobile UI would be beneficial." ### Gallery tab Ease of use: 4.8 out of 5 (735 reviews) #### Related review snippet Reviewer: Seva U. Reviewer details: Information Technology and Services, 11-50 employees Published: April 21, 2026 > "Multilingual mode (when we speak in multiple languages at the same meeting), API just works with my Claude Code, video recording, speaker separation, Chrome extension (don't need to add anyone to the meeting to get an audio transcript)." ### Integrations tab Fireflies connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/197037/Fireflies/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Zoom Workplace: 4.7 rating - Google Meet: 4.9 rating - Microsoft Teams: 4.8 rating - Google Calendar: 4.8 rating - Notion: 4.8 rating #### Integrations-related review snippet Reviewer: ashish G. Reviewer details: Packaging and Containers, 5,001-10,000 employees Published: March 10, 2026 > "Will like to see more of AI integration abilities and pulling data from other meeting apps as well, if it is possible." --- ## Talkdesk Rating: 4.5 out of 5 (733 reviews) Profile: [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? World's leading cloud-based call center software. Call recording, monitoring, analytic routing and customer-centric features. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Streamlined daily operations - Consistent cloud-based performance Cons: - Frequent connectivity challenges - Unreliable call stability #### Starting price Starting price: $85.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Monitoring: 5.0 rating - Call Center Management: 5.0 rating - Caller ID: 5.0 rating - Recording: 5.0 rating #### Lowest rated features - Predictive Dialer: 3.0 rating - Queue Management: 4.7 rating - Automatic Call Distribution: 5.0 rating - Call Routing: 5.0 rating #### Feature-related review snippet Reviewer: Cheryl Ann C. Reviewer details: Staffing and Recruiting, 5,001-10,000 employees Published: December 14, 2022 > "The interface is so simple, you can learn your way around in a few minutes." ### Gallery tab Ease of use: 4.7 out of 5 (733 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Real Estate, 5,001-10,000 employees Published: April 24, 2026 > "One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for generating statistics for the team." ### Integrations tab Talkdesk connects with 40+ software tools. [See all integrations](https://www.capterra.com/p/132852/Talkdesk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Zendesk Suite: 4.3 rating - Freshdesk: 4.5 rating - Nimble: 4.4 rating - Keap: 4.1 rating - Intercom: 4.5 rating #### Integrations-related review snippet Reviewer: EULOGIO A. Reviewer details: Real Estate, 51-200 employees Published: September 18, 2020 > "What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar and Salesforce." --- ## CallHippo Rating: 4.4 out of 5 (688 reviews) Profile: [CallHippo](https://www.capterra.com/p/159578/CallHippo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Effortless setup and onboarding - Enhanced business professionalism Cons: - Unclear and costly pricing structure - Complicated refund and cancellation process #### Starting price Starting price: $0.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Monitoring: 4.8 rating - Caller ID: 4.8 rating - Call Center Management: 4.3 rating - Computer Telephony Integration: 4.7 rating #### Lowest rated features - Archiving & Retention: 4.1 rating - Activity Tracking: 4.2 rating - On-Demand Recording: 4.3 rating - Automatic Call Distribution: 4.4 rating #### Feature-related review snippet Reviewer: Ankush D. Reviewer details: Research, 51-200 employees Published: October 2, 2024 > "User-Friendly Interface: The platform is intuitive, making it easy for users to navigate and manage calls without a steep learning curve." ### Gallery tab Ease of use: 4.4 out of 5 (688 reviews) #### Related review snippet Reviewer: Sandeep S. Reviewer details: Insurance, 11-50 employees Published: June 25, 2026 > "Features such as call tracking, analytics, call recording, and CRM integrations helped streamline daily operations and improve productivity. While there were a few minor limitations, such as occasional connectivity issues and some advanced features being available only in higher-tier plans, the overall value and functionality of the platform outweighed these drawbacks." ### Integrations tab CallHippo connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/159578/CallHippo/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Zapier: 4.7 rating - Pipedrive: 3.8 rating #### Integrations-related review snippet Reviewer: Divy P. Reviewer details: Architecture & Planning, 11-50 employees Published: February 13, 2025 > "Overall experience is very good, Seamless integration with my Hubspot CRM, Chrome extension feature is also good." --- ## GoTo Connect Rating: 4.5 out of 5 (670 reviews) Profile: [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? GoTo makes IT and business communication easy so its customers can do what matters most. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Responsive and knowledgeable assistance - Intuitive multi-platform user experience Cons: - Inconsistent call handling features - Confusing and slow billing processes #### Starting price Starting price: Not available Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Routing: 4.7 rating - Recording: 4.0 rating - Voice Mail: 4.0 rating - Call Center Management: 5.0 rating #### Lowest rated features - Alerts/Notifications: 1.0 rating - Automatic Call Distribution: 1.0 rating - Queue Management: 4.0 rating - API: 5.0 rating #### Feature-related review snippet Reviewer: Rosalina M. Reviewer details: Insurance, 1-10 employees Published: March 2, 2023 > "Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with smoothing out their correspondence processes. While there are a few impediments as far as revealing choices and customization, the reasonable estimating and adaptable settings make it a solid competitor for organizations hoping to further develop their correspondence capacities." ### Gallery tab Ease of use: 4.4 out of 5 (670 reviews) #### Related review snippet Reviewer: LaWanda L. Reviewer details: Health, Wellness and Fitness, 201-500 employees Published: January 29, 2026 > "I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available." ### Integrations tab GoTo Connect connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/163604/GoTo-Connect/#integrations) #### Most popular integrations - Slack: 5.0 rating - Salesforce Sales Cloud: 4.4 rating - Google Workspace: 4.5 rating - Microsoft Teams: 5.0 rating - Zoho CRM: 4.3 rating - Microsoft Azure: 4.6 rating #### Integrations-related review snippet Reviewer: Shanna K. Reviewer details: Legal Services, 11-50 employees Published: March 30, 2021 > "GoToConnect is easy enough to integrate and use that I feel almost anyone can use it. " --- ## NiCE CXone Rating: 4.2 out of 5 (581 reviews) Profile: [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Comprehensive feature-rich platform Cons: - Persistent glitches and crashes - Frequent lag and slowdowns #### Starting price Starting price: $110.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Monitoring: 4.7 rating - Call Center Management: 4.5 rating - Call Routing: 5.0 rating - Computer Telephony Integration: 4.9 rating #### Lowest rated features - Event Triggered Actions: 3.0 rating - Archiving & Retention: 3.8 rating - On-Demand Recording: 3.8 rating - File Transfer: 3.5 rating #### Feature-related review snippet Reviewer: Kiyanna H. Reviewer details: Furniture, 501-1,000 employees Published: June 11, 2024 > "There are hardly any issues, and the functionality is simple and easy to navigate." ### Gallery tab Ease of use: 4.2 out of 5 (581 reviews) #### Related review snippet Reviewer: vignesh K. Reviewer details: Outsourcing/Offshoring, 5,001-10,000 employees Published: April 24, 2025 > "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and optimize operations efficiently." ### Integrations tab NiCE CXone connects with 32+ software tools. [See all integrations](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#integrations) #### Most popular integrations - Zoom Workplace: 4.6 rating - Microsoft Teams: 5.0 rating - Dynamics 365: 4.4 rating - Bullhorn ATS & CRM: 4.0 rating - LogMeIn Central: 4.5 rating - SAP Customer Experience: 4.3 rating #### Integrations-related review snippet Reviewer: Zak B. Reviewer details: E-Learning, 51-200 employees Published: November 12, 2020 > "This integrates well with our other systems we use and is very user friendly." --- ## Gong.io Rating: 4.8 out of 5 (561 reviews) Profile: [Gong.io](https://www.capterra.com/p/157969/Gong-io/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Gong records and analyzes your team’s calls via web conferencing and phone, and surfaces recommendations to help you win more deals. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: No Free demo: No ### Features tab #### Highest rated features - Recording: 4.8 rating - On-Demand Recording: 4.5 rating - Scheduled Recording: 4.7 rating - Call Tagging: 4.6 rating #### Lowest rated features - Performance Metrics: 4.1 rating - File Transfer: 4.3 rating - Archiving & Retention: 4.6 rating - Event Triggered Actions: 4.5 rating ### Gallery tab Ease of use: 4.7 out of 5 (561 reviews) #### Related review snippet Reviewer: connor W. Reviewer details: Computer Software, 51-200 employees Published: June 23, 2026 > "A platform that allows you to not only complete the recording and playback of calls, but also allows you to fully dive in insights within the calls, and breakdown health, next step, and so much more." ### Integrations tab Gong.io connects with 94+ software tools. [See all integrations](https://www.capterra.com/p/157969/Gong-io/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.8 rating - Zoom Workplace: 5.0 rating - GoTo Meeting: 4.4 rating - Microsoft Outlook: 5.0 rating - Talkdesk: 4.5 rating - Five9: 4.2 rating - MiVoice Business Solution: 4.2 rating - Genesys Cloud CX: 4.3 rating - Velocify: 4.3 rating --- ## Twilio Rating: 4.4 out of 5 (507 reviews) Profile: [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Twilio Voice API provides businesses with a powerful and flexible platform for building voice-enabled applications. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Unified multi-channel communication system - Comprehensive programmable communication tools Cons: - Complicated and frustrating account processes - Slow performance and delays #### Starting price Starting price: $0.01 Pricing details: Usage Based Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 4.4 rating - Call Routing: 4.5 rating - Voice Mail: 5.0 rating - Recording: 4.2 rating #### Lowest rated features - Scheduled Recording: 4.0 rating - Contact Management: 4.3 rating - On-Demand Recording: 4.4 rating - Campaign Management: 4.3 rating #### Feature-related review snippet Reviewer: Roberto B. Reviewer details: Retail, 11-50 employees Published: May 3, 2023 > "The Twilio dashboard is very easy to use thanks to its intuitive interface, and they also offer a wide variety of communication services that adapt to the needs of each user" ### Gallery tab Ease of use: 4.1 out of 5 (507 reviews) #### Related review snippet Reviewer: Bonnie B. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: June 26, 2026 > "We do appreciate the ability to send mass texts out to our constituents and the ability to provide what they need quickly." ### Integrations tab Twilio connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#integrations) #### Most popular integrations - Zoho CRM: 5.0 rating - Zendesk Suite: 4.5 rating - Freshdesk: 4.6 rating - Zapier: 4.4 rating - Salesforce Service Cloud: 4.5 rating - SugarCRM: 3.8 rating #### Integrations-related review snippet Reviewer: Shane S. Reviewer details: Information Technology and Services, 1-10 employees Published: June 12, 2025 > "Twilio enabled quick and easy integration with my WordPress site to enable the notification of lead capture and form submissions." --- Page 1 of 7 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (278) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Activity Dashboard AI Copilot Auto-Dialer Automatic Call Distribution Call Center Management [Call Monitoring](https://www.capterra.com/call-recording-software/features/call-monitoring/) [Call Tagging](https://www.capterra.com/call-recording-software/features/call-tagging/) [Call Transcription](https://www.capterra.com/call-recording-software/features/call-transcription/) Computer Telephony Integration Contact Management Event Triggered Actions [File Transfer](https://www.capterra.com/call-recording-software/features/file-transfer/) Generative AI Interaction Tracking IVR [Performance Metrics](https://www.capterra.com/call-recording-software/features/performance-metrics/) Recording Reporting & Statistics Scheduled Recording Voice Mail Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Telecom Expense Management Software](https://www.capterra.com/telecom-expense-management-software/)[Telephony Software](https://www.capterra.com/telephony-software/)[Call Accounting Software](https://www.capterra.com/call-accounting-software/)[Call Center Software](https://www.capterra.com/call-center-software/)[Wireless Expense Management Software](https://www.capterra.com/wireless-expense-management-software/)[IVR Software](https://www.capterra.com/ivr-software/)[Contact Center Quality Assurance Software](https://www.capterra.com/contact-center-quality-assurance-software/) I'm looking for Call Recording Software that is: [For Android](https://www.capterra.com/call-recording-software/s/android/)[For iPhone](https://www.capterra.com/call-recording-software/s/iphone/) ### 1\. What is call recording software? [Call recording software](https://www.capterra.com/call-recording-software/) is a software tool that allows businesses to record and store conversations with customers and other stakeholders. Calls are recorded as digital audio files over a Voice over Internet Protocol (VoIP) connection or public switched telephone network (PTSN). Different industries use call recording software solutions for different purposes. For example, banking and financial services companies use the tool for fact verification and dispute resolution, whereas business process outsourcing (BPO) firms use it to improve customer service quality and for training purposes. * * * ### 2\. The benefits of call recording software The benefits of using a call recording software tool include: - **Improved compliance:** Call recording software helps ensure your business is complying with industry regulations. For instance, you shouldn’t store customers’ payment card details as per the Payment Card Industry Data Security Standard (PCI DSS). The software offers features to stop, pause, or silence a call recording during the exchange of payment data. Sensitive information in a conversation can also be encrypted or muffled using white noise. - **Better training and quality assurance:** With the help of the software, you can create a centralized repository of your team’s call recordings. You can listen to the recorded phone calls to provide feedback to agents and identify areas of improvement, such as communication skills or product knowledge gaps. You can also play the recorded calls of experienced agents to train new hires on how to pitch to clients and offer good customer service. Recording phone calls will help agents understand what and what not to do when speaking with customers. - **Enhanced customer support and service:** Some call recording software tools offer the speech analytics feature that analyzes the tone of callers’ voices to identify their sentiment (happy, sad, frustrated, etc.). It helps you better understand the common issues and challenges faced by customers with your product or service. You can identify key points during a call, such as the moment a caller’s voice sounds angry, and attend to the issue on priority to provide a superior customer experience. * * * ### 3\. Typical features of call recording software - **On-demand recording:** Start or stop recording inbound and outbound calls as per your requirement instead of the software automatically recording all calls. - **Archiving and retention:** Store and archive call recordings in a centralized repository for tracking purposes or future reference. - **Event-triggered actions:** Set up predefined rules to initiate actions such as sending a notification to the manager or updating custom fields. These actions can be triggered as soon as a call starts recording or on the basis of events detected during a call. - **Call transcription:** Create transcripts of call recordings and save them in the repository for analysis or future reference. - **Remote monitoring:** Listen to the live calls of agents without disturbing their conversations. * * * ### 4\. The cost of call recording software Most products on the market are priced on a “per user, per month” basis and can be divided into three pricing tiers based on their starting price. **Price ranges\*:** - $12 - $20 - $20 - $32 - $32+ _\*The pricing included is for the entry-level/lowest-priced offering found on vendor websites on April 16, 2021. These ranges correspond to the 25th, 75th, and 100th percentiles of pricing information gathered from vendor websites of sample products._ The above list summarizes pricing for the base plans of most products. An enterprise or premium product that is priced higher may include additional features such as time tracking, call routing, interactive voice response (IVR), and real-time analytics. * * * ### 5\. Considerations when purchasing call recording software Some parameters to consider when purchasing call recording software: - **Storage scalability:** Some call recording software platforms offer limited data storage depending on your subscription plan. Therefore, when selecting a new tool, evaluate your current and future storage requirements, such as the number of calls you plan to record and how long you want to archive the recorded conversations. This will help you choose a tool that scales as your business grows. - **Security and encryption:** Generally, voice recording tools offer security features such as access control and permissions to ensure only authorized users can access your recordings. Check with the vendor how your data will be protected—if it’ll be behind a firewall with encryption—and how flexible the storage and archiving rules are. Also, ensure the software you pick adheres to your industry-specific regulations such as PCI and HIPAA. - **Recording management:** You’ll have to store all call recordings for compliance, analysis, and employee performance management. Therefore, opt for a solution that offers advanced searchability, multiple search filters, and call tagging, among other features, so it’s easy for your team members to search the recording database and access the data they need. - **Software integration:** Ensure you select a call recording system that integrates with your existing business applications, such as [CRM](https://www.capterra.com/customer-relationship-management-software/), [analytics](https://www.capterra.com/data-analysis-software/), and [survey](https://www.capterra.com/survey-software/) software. Software integration will allow you to import call details into the survey software to send customer feedback forms or save them as leads in CRM applications or simply use the analytics software to better analyze customer complaints and feedback. * * * ### 6\. Relevant call recording software trends When evaluating call recorder options, here’s a market trend you should be familiar with: - **Use of robotic process automation (RPA) for call records management.** Businesses are exploring ways in which they can use RPA to simplify tasks such as quality control. To evaluate agents’ performance, supervisors have to regularly listen to randomly selected sets of call recordings. The results are then used to highlight training and mentoring requirements. This process, however, takes hours and also increases the chances of missing out on important information due to random sample selection. By using RPA in the quality check process, supervisors can track all customer calls, instead of only a small sample set, to identify team training needs as well as individual agent performance patterns, more consistently and thoroughly. * * * **Sources** Products evaluated for the pricing calculation were taken from Capterra’s call recording software directory, sorted by the number of reviews. The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in [Capterra’s directory](https://www.capterra.com/call-recording-software/) that offer them. The following sources were used for this document: - [5 Real World Use Cases for Robotic Process Automation (RPA) in Contact Centres](https://cigen-rpa.medium.com/5-real-world-use-cases-for-robotic-process-automation-rpa-in-contact-centres-794c5576da3d) (Date accessed: May 10, 2021) - [Call Recording Software for Contact Centers](https://nobelbiz.com/call-recording-softwares-for-contact-centers/) (Date accessed: May 13, 2021)