ContactWorld vs Gong.io vs Oreka TR

Rating


4.5 / 5
(56)


5 / 5
(124)


4.5 / 5
(14)

Starting Price

Not provided by vendor Not provided by vendor Not provided by vendor

Best For

Our clients range from small businesses with only a few people taking calls through to large corporations and multi-site, multi-country contact centers with thousands of agents.

Sales and service organizations that sell over phone or web conference.

Contact centers, enterprises, financial firms and communication service providers. We have customers spanning every industry and every size organization.

Ideal number of Users

1 - 1000+

2 - 1000+

1 - 1000+

Ease of Use


4.5 / 5

5 / 5

4.5 / 5

Customer Support


4.5 / 5

5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

5 / 5

4.5 / 5

Value for Money


4.5 / 5

5 / 5

4.5 / 5

Product Features

  • check Archiving
  • check Call Sharing
  • check Distributed Call Recording
  • check Event Triggered Recording
  • close File Transfer
  • check Instant Retrieval
  • check On-Demand Recording
  • close Recording Bookmarking
  • check Scheduled Recording
  • close Screen Activity Recording
  • close Video Call Recording
  • check Archiving
  • check Call Sharing
  • check Distributed Call Recording
  • check Event Triggered Recording
  • check File Transfer
  • check Instant Retrieval
  • check On-Demand Recording
  • check Recording Bookmarking
  • check Scheduled Recording
  • check Screen Activity Recording
  • check Video Call Recording
  • check Archiving
  • close Call Sharing
  • check Distributed Call Recording
  • check Event Triggered Recording
  • check File Transfer
  • check Instant Retrieval
  • check On-Demand Recording
  • check Recording Bookmarking
  • close Scheduled Recording
  • check Screen Activity Recording
  • check Video Call Recording

Screenshots

View 5 screenshots 31248 thumb
View 5 screenshots 151648 thumb
View 5 screenshots 54324 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ContactWorld vs Gong.io vs Oreka TR

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