NICE inContact Call Recording vs ZCloud

Starting Price

Not provided by vendor Not provided by vendor

Best For

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

Call centers and BPOs mainly, however ZCloud is highly scaleable and small customers are as easy as large. Recording for compliance or quality management.

Rating


4.1 / 5
(203)
Read All Reviews

4.5 / 5
(2)

Ideal number of Users

10 - 1000+

1 - 1000+

Ease of Use


4.1 / 5

5 / 5

Customer Support


3.8 / 5

4.5 / 5

Features & Functionality


4 / 5

4 / 5

Value for Money


3.8 / 5

4.5 / 5

Product Features

  • check Archiving
  • check Call Sharing
  • check Distributed Call Recording
  • check Event Triggered Recording
  • check File Transfer
  • check Instant Retrieval
  • check On-Demand Recording
  • check Recording Bookmarking
  • check Scheduled Recording
  • check Screen Activity Recording
  • close Video Call Recording
  • check Archiving
  • check Call Sharing
  • check Distributed Call Recording
  • check Event Triggered Recording
  • check File Transfer
  • check Instant Retrieval
  • check On-Demand Recording
  • check Recording Bookmarking
  • check Scheduled Recording
  • check Screen Activity Recording
  • check Video Call Recording

Screenshots

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View 3 screenshots 142778 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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NICE inContact Call Recording vs ZCloud

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