NICE inContact Call Recording vs XtR Desktop

Starting Price

Not provided by vendor

$199.00/one-time/user

Best For

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

Not provided by vendor

Rating


4.1 / 5
(162)
Read All Reviews
(0)

Ideal number of Users

10 - 1000+

1000+

Ease of Use


4.1 / 5

Customer Support


3.8 / 5

Features & Functionality


4 / 5

Value for Money


3.8 / 5

Product Features

  • check Archiving
  • check Call Sharing
  • check Distributed Call Recording
  • check Event Triggered Recording
  • check File Transfer
  • check Instant Retrieval
  • check On-Demand Recording
  • check Recording Bookmarking
  • check Scheduled Recording
  • check Screen Activity Recording
  • close Video Call Recording
Not provided by vendor

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • close Documentation

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NICE inContact Call Recording vs XtR Desktop

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