CallRail vs VPI Capture

Starting Price

$45.00/month/user

Not provided by vendor

Best For

CallRail is perfect for marketing agencies, data driven marketers, multi-location businesses, small business owners, and anyone who cares about calls.

Helps global enterprises with remote offices to small businesses capture, evaluate, analyze and improve multimedia interactions in VoIP, traditional TDM or hybrid environments.

Rating


4.6 / 5
(120)
Read All Reviews
(0)

Ideal number of Users

1 - 99

1 - 1000+

Ease of Use


4.5 / 5


  • "Ease of use and set up is hard to match. Support and their responsiveness has always been outstanding."

  • "CallRail is very easy to use and the dashboard is great for showing how many calls are coming in and what results look like at a glance."



Customer Support


4.5 / 5


  • "So easy to setup clear to understand the metrics and customer service is super always there to help."

  • "Customer support is excellent when we have an issue. The platform is very user-friendly; our clients and staff picked it up very easily."



Features & Functionality


4.5 / 5


  • "Out of all the software vendors I use, I've found CallRail to be one of the friendliest, most useful, and eager to keep building value."

  • "Switched from Callfire to Callrail and absolutely loving the change. Interface is much nicer and you can call outbound from all your numbers."



Value for Money


4.5 / 5


  • "Very simple, yet powerful call tracking software. Reasonably priced, great customer service, and essential to tracking calls."

  • "Price, easy to use, reliability, customer service."



Product Features

  • check Archiving
  • check Call Sharing
  • check Distributed Call Recording
  • close Event Triggered Recording
  • close File Transfer
  • check Instant Retrieval
  • close On-Demand Recording
  • close Recording Bookmarking
  • close Scheduled Recording
  • close Screen Activity Recording
  • close Video Call Recording
  • close Archiving
  • close Call Sharing
  • check Distributed Call Recording
  • close Event Triggered Recording
  • close File Transfer
  • check Instant Retrieval
  • close On-Demand Recording
  • close Recording Bookmarking
  • close Scheduled Recording
  • check Screen Activity Recording
  • check Video Call Recording

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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CallRail vs VPI Capture

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