Sharpen vs Ytel

Starting Price

$109.00/month/user

$99.00/month/user

Best For

Sharpens client base ranges from small companies to large enterprises. The flexible platform works with companies of any size to help you realize customer and revenue goals.

Companies, agencies and organizations that interact with mass numbers of customers and contacts for campaigns and customer care. Clients include Solar, Mortgage, Auto, Political, Lead Gen and more.

Product Features

  • check Archiving
  • check Call Sharing
  • check Distributed Call Recording
  • check Event Triggered Recording
  • close File Transfer
  • check Instant Retrieval
  • check On-Demand Recording
  • check Recording Bookmarking
  • check Scheduled Recording
  • check Screen Activity Recording
  • close Video Call Recording
  • check Archiving
  • check Call Sharing
  • close Distributed Call Recording
  • close Event Triggered Recording
  • check File Transfer
  • close Instant Retrieval
  • check On-Demand Recording
  • close Recording Bookmarking
  • check Scheduled Recording
  • check Screen Activity Recording
  • close Video Call Recording

Rating


4.4 / 5
(46)
Read All Reviews

3.9 / 5
(25)
Read All Reviews

Ideal number of Users

10 - 499

2 - 499

Ease of Use


4.4 / 5



3.8 / 5


  • "Good Customer Service, Very sharp learning curve."

  • "There are many different options to create very custom setup. Working with the tech team to go over them can be cumbersome."

Customer Support


4.5 / 5


  • "Other system was far easier, but tons and tons of connection issues, and the nightmare of customer service was worth the change."

  • "Our customer service team works remotely all over the United States and from home, so having all activity logged was key."


3.7 / 5


Features & Functionality


5 / 5


  • "It's been a long winding road; however, I genuinely feel that Fathom Voice is trying to get better."

  • "Easy to use and provided the full suite of functions we needed."


4.2 / 5


  • "We switched to X5 and it was smooth sailing. Easy to set-up, very quick support, and all you need in a call center."

  • "This has created much more revenue which has allowed us to quickly grow our company."

Value for Money


4.8 / 5



3.3 / 5


Screenshots

View 5 screenshots 199403 thumb
View 5 screenshots 105508 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Sharpen vs Ytel

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