Callcap vs CallRail vs NICE inContact Call Recording

Rating


4.5 / 5
(7)


4.5 / 5
(104)


4 / 5
(114)

Starting Price

$29.00/month

$30.00/month/user

Not provided by vendor

Best For

We're experts at helping data-driven businesses provide exceptional customer experiences. We serve customers in every industry.

CallRail is perfect for marketing agencies, data driven marketers, multi-location businesses, small business owners, and anyone who cares about calls.

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

Ideal number of Users

1000+

1000+

10 - 1000+

Ease of Use


4.5 / 5

4.5 / 5

4 / 5

Customer Support


4.5 / 5

4.5 / 5

4 / 5

Features & Functionality


4.5 / 5

4.5 / 5

4 / 5

Value for Money


5 / 5

4.5 / 5

4 / 5

Product Features

  • check Archiving
  • check Call Sharing
  • check Distributed Call Recording
  • close Event Triggered Recording
  • check File Transfer
  • check Instant Retrieval
  • close On-Demand Recording
  • close Recording Bookmarking
  • close Scheduled Recording
  • close Screen Activity Recording
  • close Video Call Recording
  • check Archiving
  • check Call Sharing
  • check Distributed Call Recording
  • close Event Triggered Recording
  • close File Transfer
  • check Instant Retrieval
  • close On-Demand Recording
  • close Recording Bookmarking
  • close Scheduled Recording
  • close Screen Activity Recording
  • close Video Call Recording
  • check Archiving
  • check Call Sharing
  • check Distributed Call Recording
  • check Event Triggered Recording
  • check File Transfer
  • check Instant Retrieval
  • check On-Demand Recording
  • check Recording Bookmarking
  • check Scheduled Recording
  • check Screen Activity Recording
  • close Video Call Recording

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Callcap vs CallRail vs NICE inContact Call Recording

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