Gong.io vs Voice of the Customer

Starting Price

Not provided by vendor Not provided by vendor

Best For

Sales and service organizations that sell over phone or web conference.

Not provided by vendor

Rating


4.9 / 5
(146)
Read All Reviews
(0)

Ideal number of Users

2 - 1000+

Not provided by vendor

Ease of Use


4.8 / 5


  • "Gong is fun and intuitive. It gathers all I need as a manager and a really great experience reviewing calls in seconds."

  • "Very easy to use, like the ability to comment to team mates or share recordings with customers."



Customer Support


4.8 / 5




Features & Functionality


4.7 / 5


  • "The interface isn't the prettiest but is easy enough to navigate, and I love being able to speed up calls 1-2X speed in .25 increments."

  • "The software is super intuitive and easy to use."



Value for Money


4.8 / 5




Product Features

  • check Archiving
  • check Call Sharing
  • check Distributed Call Recording
  • check Event Triggered Recording
  • check File Transfer
  • check Instant Retrieval
  • check On-Demand Recording
  • check Recording Bookmarking
  • check Scheduled Recording
  • check Screen Activity Recording
  • check Video Call Recording
  • check Archiving
  • close Call Sharing
  • close Distributed Call Recording
  • close Event Triggered Recording
  • close File Transfer
  • close Instant Retrieval
  • close On-Demand Recording
  • close Recording Bookmarking
  • close Scheduled Recording
  • close Screen Activity Recording
  • close Video Call Recording

Screenshots

View 5 screenshots 151648 thumb
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

share Share Your Comparison of Voice of the Customer vs Gong.io

Gong.io vs Voice of the Customer

Share

share Share Your Comparison of Voice of the Customer vs Gong.io