Aspect Quality Management vs Gong.io

Starting Price

Not provided by vendor Not provided by vendor

Best For

Contact centers seeking to enhance their quality management process with a richly featured and easy-to-use recording and quality monitoring solution.

Sales and service organizations that sell over phone or web conference.

Rating


4.4 / 5
(15)
Read All Reviews

4.9 / 5
(146)
Read All Reviews

Ideal number of Users

50 - 1000+

2 - 1000+

Ease of Use


4.4 / 5



4.8 / 5


  • "Gong is fun and intuitive. It gathers all I need as a manager and a really great experience reviewing calls in seconds."

  • "Very easy to use, like the ability to comment to team mates or share recordings with customers."

Customer Support


3.8 / 5



4.8 / 5


Features & Functionality


4.3 / 5



4.7 / 5


  • "The interface isn't the prettiest but is easy enough to navigate, and I love being able to speed up calls 1-2X speed in .25 increments."

  • "The software is super intuitive and easy to use."

Value for Money


4.2 / 5



4.8 / 5


Product Features

  • check Archiving
  • check Call Sharing
  • close Distributed Call Recording
  • check Event Triggered Recording
  • check File Transfer
  • close Instant Retrieval
  • check On-Demand Recording
  • check Recording Bookmarking
  • check Scheduled Recording
  • check Screen Activity Recording
  • close Video Call Recording
  • check Archiving
  • check Call Sharing
  • check Distributed Call Recording
  • check Event Triggered Recording
  • check File Transfer
  • check Instant Retrieval
  • check On-Demand Recording
  • check Recording Bookmarking
  • check Scheduled Recording
  • check Screen Activity Recording
  • check Video Call Recording

Screenshots

View 1 screenshot 185236 thumb
View 5 screenshots 151648 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Aspect Quality Management vs Gong.io

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