Aspect Quality Management vs CARIN

Best For

Who Uses This Software?

Contact centers with Avaya, Cisco or Aspect ACDs seeking to enhance their quality management process with a richly featured and easy-to-use recording and quality monitoring solution.

CARIN meets the specific requirements of a wide range of industries such as banking, insurance, government, application service providers and specialized customer contact centers.

Target Customer Size (Users)

50 - 1000+

10 - 1000+

Pricing

Starting Price

Not provided by vendor

$365.00/year/user

Free Trial

No Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording
  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording

Screenshots

View 3 screenshots 69491 thumb
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Ratings

Overall


4 / 5
(10)
(0)

Ease of Use


4.5 / 5

Customer Service


4 / 5

Features & Functionality


4 / 5

Value for Money


4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of CARIN vs Aspect Quality Management


Aspect Quality Management vs CARIN

Best For

Who Uses This Software?

Contact centers with Avaya, Cisco or Aspect ACDs seeking to enhance their quality management process with a richly featured and easy-to-use recording and quality monitoring solution.

CARIN meets the specific requirements of a wide range of industries such as banking, insurance, government, application service providers and specialized customer contact centers.

Target Customer Size (Users)

50 - 1000+

10 - 1000+

Pricing

Starting Price

Not provided by vendor

$365.00/year/user

Free Trial

No Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording
  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording

Ratings

Overall


4 / 5
(10)
(0)

Ease of Use


4.5 / 5

Customer Service


4 / 5

Features & Functionality


4 / 5

Value for Money


4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of CARIN vs Aspect Quality Management