Five9 Call Center Software vs Cytracom

Starting Price

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Best For

Five9 is a leading provider of cloud contact center software, serving thousands of customers and helping organizations of every size transition from premise-based software to the cloud.

Voice solutions for small to medium-sized companies. With our robust cloud-based PBX, we provide the VoIP services companies need to power and grow their business.

Rating


4.2 / 5
(367)
Read All Reviews

4 / 5
(2)

Ideal number of Users

2 - 1000+

2 - 1000+

Ease of Use


4.2 / 5


  • "Very thorough and provides great instruction. The program itself is easy to use and very user friendly."

  • "The system is easy to use from agent to admin. The ability to make changes in an environment that is click and point is great."


4 / 5


Customer Support


4.4 / 5


  • "Kudos to Five9 for your attention to customer service. Jayson Fajardo does an Excellent job!!! Thanks."

  • "Five 9 is easy to download and very user friendly if your system is up to date. Customer support available 24/7 and very helpful."


5 / 5


Features & Functionality


4.1 / 5


  • "Programming an IVR - any type - is fantastic. The web interface for the agents is way better than the java version, so much more intuitive."

  • "This is great for smaller call centers. Very user friendly and easy to navigate."


4 / 5


Value for Money


4 / 5


  • "This product is very good for the money. Doesnt have all the fancy bells and whistles but it is a solid buy."

  • "It has proven to be cost effective and easy to implement."


4 / 5


Product Features

  • check Archiving
  • check Call Sharing
  • check Distributed Call Recording
  • check Event Triggered Recording
  • check File Transfer
  • check Instant Retrieval
  • check On-Demand Recording
  • check Recording Bookmarking
  • check Scheduled Recording
  • check Screen Activity Recording
  • close Video Call Recording
  • close Archiving
  • close Call Sharing
  • close Distributed Call Recording
  • close Event Triggered Recording
  • check File Transfer
  • close Instant Retrieval
  • close On-Demand Recording
  • check Recording Bookmarking
  • check Scheduled Recording
  • close Screen Activity Recording
  • close Video Call Recording

Screenshots

View 5 screenshots 109119 thumb
View 1 screenshot 95859 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Five9 Call Center Software vs Cytracom

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