CallMonitor vs Talkdesk

Starting Price

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Best For

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Our target market is customer-centric companies of all sizes looking to improve customer experiences through more personalized, data-driven customer interactions.


4.6 / 5
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Ideal number of Users

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10 - 1000+

Ease of Use

4.7 / 5

  • "I am super happy with how Talkdesk works. It is so user friendly and I can't see myself using any other service."

  • "What I like the most about the software is that it's easy to use and reliable."

Customer Support

4.6 / 5

  • "User friendly and quality, customer support was excellent when i needed to reach out."

  • "Good product, always improving, good customer service, easy to rollout and administer."

Features & Functionality

4.5 / 5

  • "Sound quality is superb and I love how straightforward/easy it is to interact with the interface."

  • "I like that this software is easy to navigate and I usually have a reliable connection with whomever I am on the phone with."

Value for Money

4.5 / 5

  • "Reasonable pricing model that supports our needs."

  • "Ease of use, integration with Autotask, Slack and Infusionsoft, click to call feature, value for money."

Product Features

Not provided by vendor
  • check Archiving
  • check Call Sharing
  • check Distributed Call Recording
  • check Event Triggered Recording
  • close File Transfer
  • check Instant Retrieval
  • check On-Demand Recording
  • check Recording Bookmarking
  • check Scheduled Recording
  • close Screen Activity Recording
  • close Video Call Recording


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  • 24/7 (Live Rep)
  • Business Hours
  • Online


Not provided by vendor
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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CallMonitor vs Talkdesk


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