Click2Coach vs In-Network Cloud Recording

Starting Price

Not provided by vendor Not provided by vendor

Best For

Click2Coach serves contact centers with 5 to 5000+ agents across all industires including financial, insurance, travel, credit union, healthcare and more.

SmartRecord is designed principally for the Cloud PBX and contact center market. It is operated by Service Providers as a value-add service either within their network or via Enghouses Cloud system.

Rating


4.5 / 5
(2)


5 / 5
(1)

Ideal number of Users

10 - 1000+

2 - 1000+

Ease of Use


4.5 / 5

5 / 5

Customer Support


4 / 5

Features & Functionality


4.5 / 5

4 / 5

Value for Money

Product Features

  • check Archiving
  • check Call Sharing
  • check Distributed Call Recording
  • check Event Triggered Recording
  • close File Transfer
  • check Instant Retrieval
  • check On-Demand Recording
  • close Recording Bookmarking
  • check Scheduled Recording
  • check Screen Activity Recording
  • check Video Call Recording
  • check Archiving
  • check Call Sharing
  • check Distributed Call Recording
  • check Event Triggered Recording
  • check File Transfer
  • check Instant Retrieval
  • check On-Demand Recording
  • check Recording Bookmarking
  • check Scheduled Recording
  • check Screen Activity Recording
  • close Video Call Recording

Screenshots

View 1 screenshot 121526 thumb
View 5 screenshots 152450 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Click2Coach vs In-Network Cloud Recording

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