# 2025 Capterra Shortlist for Call Recording | Capterra

> Discover the highest-rated & most popular Call Recording Software of 2025. Make Capterra Shortlist your first stop when searching for software.

Source: https://www.capterra.com/call-recording-software/shortlist

---

# 2025 Capterra Shortlist for Call Recording

-   [All Products](https://www.capterra.com/call-recording-software/)
-   [Capterra Shortlist](https://www.capterra.com/call-recording-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

[

](https://www.capterra.com/p/141842/Weave/)

## [Weave](https://www.capterra.com/p/141842/Weave/)

[4.3 (668)](https://www.capterra.com/p/141842/Weave/reviews/)[View all reviews](https://www.capterra.com/p/141842/Weave/reviews/)

Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.

Overall Score

94/100

Popularity: 46/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.5

Customer Service

3.9

Features

4.3

Value for Money

4.1

Paid plans start at

Not provided by the vendor

Category Features

7/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/169627/RingOver/)

## [Ringover](https://www.capterra.com/p/169627/RingOver/)

[4.7 (868)](https://www.capterra.com/p/169627/RingOver/reviews/)[View all reviews](https://www.capterra.com/p/169627/RingOver/reviews/)

[](https://www.capterra.com/p/169627/RingOver/)

Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.

Overall Score

89/100

Popularity: 40/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

14/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/159578/CallHippo/)

## [CallHippo](https://www.capterra.com/p/159578/CallHippo/)

[4.4 (679)](https://www.capterra.com/p/159578/CallHippo/reviews/)[View all reviews](https://www.capterra.com/p/159578/CallHippo/reviews/)

[](https://www.capterra.com/p/159578/CallHippo/)

Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.

Overall Score

87/100

Popularity: 39/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.6

Features

4.3

Value for Money

4.2

Paid plans start at

$1.00Per Month

Free Trial

Free Version

Category Features

11/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/84252/TCN/)

## [TCN](https://www.capterra.com/p/84252/TCN/)

[4.5 (57)](https://www.capterra.com/p/84252/TCN/reviews/)[View all reviews](https://www.capterra.com/p/84252/TCN/reviews/)

[](https://www.capterra.com/p/84252/TCN/)

TCN’s Call Recording Storage ensures that every call is recorded, safe and accessible.

Overall Score

85/100

Popularity: 37/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.7

Features

4.4

Value for Money

4.5

Paid plans start at

$65.00Per Month

Free Trial

Free Version

Category Features

12/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/110588/Calabrio-One-Suite/)

## [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)

[4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)[View all reviews](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

[](https://www.capterra.com/p/110588/Calabrio-One-Suite/)

Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.

Overall Score

83/100

Popularity: 34/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.5

Features

4.3

Value for Money

4.4

Paid plans start at

$295.00One Time

Free Trial

Free Version

Category Features

14/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/158704/3CX/)

## [3CX](https://www.capterra.com/p/158704/3CX/)

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)[View all reviews](https://www.capterra.com/p/158704/3CX/reviews/)

[](https://www.capterra.com/p/158704/3CX/)

3CX is an open standards IP PBX including video conferencing, live chat and mobile apps, suitable for any business size or industry.

Overall Score

82/100

Popularity: 38/50

Ratings: 44/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.1

Features

4.4

Value for Money

4.3

Paid plans start at

$350.00Per Year

Free Trial

Free Version

Category Features

12/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

## Get the full software list now

### The latest prices and features straight to your inbox. Compare anytime.

[

](https://www.capterra.com/p/184709/Aircall/)

## [Aircall](https://www.capterra.com/p/184709/Aircall/)

[4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/)[View all reviews](https://www.capterra.com/p/184709/Aircall/reviews/)

[](https://www.capterra.com/p/184709/Aircall/)

Give your prospects and customers the best call experience possible by leveraging call recordings to improve rep performance.

Overall Score

82/100

Popularity: 38/50

Ratings: 44/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.1

Features

4.1

Value for Money

4.0

Paid plans start at

$40.00Per Month

Free Trial

Free Version

Category Features

15/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/157853/JustCall/)

## [JustCall](https://www.capterra.com/p/157853/JustCall/)

[4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/)[View all reviews](https://www.capterra.com/p/157853/JustCall/reviews/)

Effortlessly record, manage, and organize calls with real-time controls, compliance features, AI summaries, and CRM integration.

Overall Score

82/100

Popularity: 38/50

Ratings: 44/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.1

Features

4.1

Value for Money

4.1

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

13/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/208208/800-com/)

## [800.com](https://www.capterra.com/p/208208/800-com/)

[4.7 (323)](https://www.capterra.com/p/208208/800-com/reviews/)[View all reviews](https://www.capterra.com/p/208208/800-com/reviews/)

We are a full business phone system providing everything you need to communicate with your customers, all in one place.

Overall Score

81/100

Popularity: 32/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.7

Features

4.6

Value for Money

4.6

Paid plans start at

$149.00Per Month

Free Trial

Free Version

Category Features

8/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

[

](https://www.capterra.com/p/132405/Five9/)

## [Five9](https://www.capterra.com/p/132405/Five9/)

[4.2 (481)](https://www.capterra.com/p/132405/Five9/reviews/)[View all reviews](https://www.capterra.com/p/132405/Five9/reviews/)

[](https://www.capterra.com/p/132405/Five9/)

Cloud Contact Center and Call Recording with Practical AI - Inbound, Outbound, ACD, IVR, 4 Dialers, Chat, Call Recording, and CRMs.

Overall Score

81/100

Popularity: 36/50

Ratings: 45/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.3

Features

4.1

Value for Money

4.0

Paid plans start at

$159.00Per Month

Free Trial

Free Version

Category Features

14/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/157977/SalesLoft/)

## [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/)

[4.3 (231)](https://www.capterra.com/p/157977/SalesLoft/reviews/)[View all reviews](https://www.capterra.com/p/157977/SalesLoft/reviews/)

[](https://www.capterra.com/p/157977/SalesLoft/)

The #1 platform to codify & automate dynamic sales plays, facilitate coaching, & deliver insights at every stage of the revenue cycle.

Overall Score

80/100

Popularity: 34/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.1

Features

4.2

Value for Money

4.1

Paid plans start at

$0.01

Free Trial

Free Version

Category Features

10/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/157969/Gong-io/)

## [Gong.io](https://www.capterra.com/p/157969/Gong-io/)

[4.8 (560)](https://www.capterra.com/p/157969/Gong-io/reviews/)[View all reviews](https://www.capterra.com/p/157969/Gong-io/reviews/)

[](https://www.capterra.com/p/157969/Gong-io/)

Gong records and analyzes your team’s calls via web conferencing and phone, and surfaces recommendations to help you win more deals.

Overall Score

79/100

Popularity: 31/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.7

Features

4.7

Value for Money

4.6

Paid plans start at

Not provided by the vendor

Category Features

13/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/184326/Liine/)

## [Liine](https://www.capterra.com/p/184326/Liine/)

[4.9 (161)](https://www.capterra.com/p/184326/Liine/reviews/)[View all reviews](https://www.capterra.com/p/184326/Liine/reviews/)

[](https://www.capterra.com/p/184326/Liine/)

AI-powered call tracking, marketing analytics and ad optimization platform built for multisite healthcare, dental and vet practices

Overall Score

79/100

Popularity: 30/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.8

Customer Service

5.0

Features

4.8

Value for Money

4.8

Paid plans start at

Not provided by the vendor

Category Features

13/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/132852/Talkdesk/)

## [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)

[4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/)[View all reviews](https://www.capterra.com/p/132852/Talkdesk/reviews/)

[](https://www.capterra.com/p/132852/Talkdesk/)

World's leading cloud-based call center software. Call recording, monitoring, analytic routing and customer-centric features.

Overall Score

78/100

Popularity: 32/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.4

Value for Money

4.5

Paid plans start at

$85.00Per Month

Free Trial

Free Version

Category Features

18/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/152004/Call-tracking-software/)

## [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)

[4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/)[View all reviews](https://www.capterra.com/p/152004/Call-tracking-software/reviews/)

Listen live or record and transcribe phone calls to unlock data to confidently make customer experience & sales coaching decisions.

Overall Score

77/100

Popularity: 29/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

$79.00Per Month

Free Trial

Free Version

Category Features

13/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/156125/Phonexa/)

## [Phonexa](https://www.capterra.com/p/156125/Phonexa/)

[5.0 (75)](https://www.capterra.com/p/156125/Phonexa/reviews/)[View all reviews](https://www.capterra.com/p/156125/Phonexa/reviews/)

[](https://www.capterra.com/p/156125/Phonexa/)

Improve customer service by keeping records of interactions between callers and call representatives, and use them for quality control.

Overall Score

77/100

Popularity: 27/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.7

Customer Service

5.0

Features

4.9

Value for Money

4.8

Paid plans start at

Not provided by the vendor

Category Features

16/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/179417/Genesys-Cloud/)

## [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)[View all reviews](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

[](https://www.capterra.com/p/179417/Genesys-Cloud/)

Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.

Overall Score

76/100

Popularity: 31/50

Ratings: 45/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.0

Features

4.2

Value for Money

4.1

Paid plans start at

$75.00Per Month

Free Trial

Free Version

Category Features

10/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/242188/RingCentral-MVP/)

## [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

[4.2 (1202)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)[View all reviews](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

[](https://www.capterra.com/p/242188/RingCentral-MVP/)

RingCentral phone system can automatically record inbound and outbound calls for individual users or inbound calls for departments.

Overall Score

76/100

Popularity: 30/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.0

Features

4.3

Value for Money

4.1

Paid plans start at

$30.00Per Month

Free Trial

Free Version

Category Features

14/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

## [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

[4.2 (254)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)[View all reviews](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

[](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

RingCX is an AI-powered contact center: simple to use and easy to deploy.

Overall Score

75/100

Popularity: 30/50

Ratings: 45/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.2

Features

4.3

Value for Money

4.1

Paid plans start at

$65.00Per Month

Free Trial

Free Version

Category Features

17/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/211214/Vxt/)

## [VXT](https://www.capterra.com/p/211214/Vxt/)

[4.7 (39)](https://www.capterra.com/p/211214/Vxt/reviews/)[View all reviews](https://www.capterra.com/p/211214/Vxt/reviews/)

[](https://www.capterra.com/p/211214/Vxt/)

Save time, mitigate risk and generate revenue by syncing your phone with your CRM. VXT is the phone system for professionals.

Overall Score

75/100

Popularity: 26/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.7

Features

4.7

Value for Money

4.7

Paid plans start at

$37.50Per Month

Free Trial

Free Version

Category Features

13/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/251900/Zoho-Voice/)

## [Zoho Voice](https://www.capterra.com/p/251900/Zoho-Voice/)

[4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/)[View all reviews](https://www.capterra.com/p/251900/Zoho-Voice/reviews/)

Zoho Voice is a flexible and scalable cloud-based business phone and contact center solution to efficiently run your business operation

Overall Score

75/100

Popularity: 31/50

Ratings: 44/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.2

Features

3.7

Value for Money

3.8

Paid plans start at

$34.00Per Month

Free Trial

Free Version

Category Features

15/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/219046/Squaretalk-Matrix/)

## [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/)

[4.9 (102)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/)[View all reviews](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/)

[](https://www.capterra.com/p/219046/Squaretalk-Matrix/)

Squaretalk is an all-in-one contact center platform that increases lead engagement, contact rates, team performance and personalization

Overall Score

72/100

Popularity: 23/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.9

Customer Service

4.9

Features

4.7

Value for Money

4.7

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

12/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/150822/Convirza/)

## [Convirza](https://www.capterra.com/p/150822/Convirza/)

[4.4 (99)](https://www.capterra.com/p/150822/Convirza/reviews/)[View all reviews](https://www.capterra.com/p/150822/Convirza/reviews/)

[](https://www.capterra.com/p/150822/Convirza/)

Turn conversations into Customers. Create and Convert more leads with Conversation Analytics®, AI and Call Tracking.

Overall Score

71/100

Popularity: 24/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.7

Features

4.2

Value for Money

4.3

Paid plans start at

$69.00Per Month

Free Trial

Free Version

Category Features

14/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

## [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)[View all reviews](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

[](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.

Overall Score

71/100

Popularity: 25/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.0

Features

4.1

Value for Money

4.1

Paid plans start at

$71.00Per Month

Free Trial

Free Version

Category Features

15/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/169306/RingByName/)

## [RingByName](https://www.capterra.com/p/169306/RingByName/)

[4.6 (69)](https://www.capterra.com/p/169306/RingByName/reviews/)[View all reviews](https://www.capterra.com/p/169306/RingByName/reviews/)

RingByName is a powerful cloud phone service designed to make your business more efficient and save you money.

Overall Score

71/100

Popularity: 24/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.8

Features

4.6

Value for Money

4.7

Paid plans start at

$28.95Per Month

Free Trial

Free Version

Category Features

12/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[View All Call Recording Software](https://www.capterra.com/call-recording-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:July 30, 2025