# Best Call Tracking Software 2026 | Capterra > Find the top Call Tracking software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/call-tracking-software/ --- # Best Call Tracking Software Last updated on July 23, 2026 How to find the right Call Tracking Software? Learn more from our team about Call Tracking Software pricing features and benefits in our Call Tracking Buyers Guide Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) ## What is call tracking software? Researched by: [Capterra](https://www.capterra.com/resources/author/capterra/) Updated on July 23, 2026 [Call tracking software](https://www.capterra.com/call-tracking-software/) enables businesses to monitor and analyze incoming and outgoing phone calls from various marketing campaigns and sources. The software helps them identify which advertising channels or strategies drive most phone leads and conversions, allowing them to make data-driven decisions to optimize their marketing efforts and improve customer experience. Call tracking software provides better visibility into marketing performance to help businesses make informed decisions to maximize their return on investment (ROI) on media spend and advertising efforts. * * * For more information consult our [Call Tracking Buyers Guide](#buyers-guide-content) ## LiveAgent Rating: 4.7 out of 5 (1,787 reviews) Profile: [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Award-winning help desk, ticketing, live chat, and call center software with AI capabilities, user-friendly from the start. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive omnichannel support tools - Efficient client interaction management Cons: - Frequent technical glitches and instability - Cumbersome and inconsistent email handling #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Routing: Available - Call Center Management: Available - Caller ID: Available - Call Monitoring: Available - Voice Mail: Available - Conversion Tracking: Not available - Automatic Call Distribution: Available - Computer Telephony Integration: Available - CRM: Available - Contact Management: Available - Call Reporting: Available - Keyword Tracking: Not available #### Feature-related review snippet Reviewer: Sanket Y. Reviewer details: Information Technology and Services, 10,001+ employees Published: March 27, 2026 > "I like how easy the interface is to use, even for people who are new to it." ### Gallery tab Ease of use: 4.6 out of 5 (1,787 reviews) #### Related review snippet Reviewer: Jacopo R. Reviewer details: Information Technology and Services, 1-10 employees Published: May 6, 2026 > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." ### Integrations tab LiveAgent connects with 125+ software tools. [See all integrations](https://www.capterra.com/p/102188/LiveAgent/#integrations) #### Most popular integrations - Slack: 4.4 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Joomla: 4.2 rating - GetResponse: 4.2 rating - BigCommerce: 4.4 rating #### Integrations-related review snippet Reviewer: Carole K. Reviewer details: Higher Education, 11-50 employees Published: August 22, 2024 > "The integration with Zimbra is also a plus (although I could not test it in the free trial)" --- ## RingEX Rating: 4.2 out of 5 (1,205 reviews) Profile: [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Complete cloud phone system that is easy to set up and easy to manage. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Streamlined and intuitive platform - Versatile diGital fax features Cons: - Frequent glitches and instability - Unreliable call performance #### Starting price Starting price: $30.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Routing: 4.5 rating - Call Recording: 4.7 rating - Voice Mail: 4.8 rating - Call Center Management: 4.5 rating #### Lowest rated features - Caller ID: 4.4 rating - CRM: 4.3 rating - Computer Telephony Integration: 4.4 rating - Call Tracking Metrics: 4.5 rating #### Feature-related review snippet Reviewer: Jonathan B. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: October 30, 2025 > "The navigation part of RingEx is very compatible and easy to work through." ### Gallery tab Ease of use: 4.2 out of 5 (1,205 reviews) #### Related review snippet Reviewer: Reneisha H. Reviewer details: Medical Practice, 11-50 employees Published: May 7, 2026 > "Features like call routing, voicemail access, and remote communication tools are helpful in a busy medical practice environment. Once users become familiar with the platform, it can improve accessibility and communication efficiency across teams." ### Integrations tab RingEX connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/242188/RingCentral-MVP/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Google Workspace: 4.7 rating - Microsoft 365: 4.8 rating - Box: 4.4 rating - Zendesk Suite: 4.4 rating - Microsoft Outlook: 4.4 rating #### Integrations-related review snippet Reviewer: Erica V. Reviewer details: Law Practice, 1-10 employees Published: September 21, 2023 > "It was easy to integrate into our system and no one has experienced any issues thusfar." --- ## Nextiva Rating: 4.6 out of 5 (919 reviews) Profile: [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and flexible interface - Comprehensive business communication platform Cons: - Frequent technical glitches and delays - Opaque and restrictive contract terms #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Routing: 4.8 rating - Call Recording: 4.6 rating - Call Center Management: 4.9 rating - Voice Mail: 4.8 rating #### Lowest rated features - Alerts/Notifications: 4.2 rating - Call Tracking Metrics: 4.5 rating - Automatic Call Distribution: 4.6 rating - Data Import/Export: 4.0 rating #### Feature-related review snippet Reviewer: Cade R. Reviewer details: Automotive, 51-200 employees Published: November 10, 2023 > "Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a seamless communication experience. While the pricing might be a consideration for some, the benefits it offers in terms of efficiency, professionalism, and productivity far outweigh the costs." ### Gallery tab Ease of use: 4.5 out of 5 (919 reviews) #### Related review snippet Reviewer: Bob W. Reviewer details: Marketing and Advertising, Self-employed Published: May 28, 2026 > "I contacted support and they changed some things and said wait 45 minutes and it should work." ### Integrations tab Nextiva connects with 19+ software tools. [See all integrations](https://www.capterra.com/p/175788/Nextiva/#integrations) #### Most popular integrations - Google Workspace: 5.0 rating - Microsoft Teams: 4.6 rating - Zoho CRM: 4.0 rating - Zendesk Suite: 4.4 rating - Microsoft Outlook: 4.6 rating - NetSuite: 4.2 rating #### Integrations-related review snippet Reviewer: Jason S. Reviewer details: Marketing and Advertising, 1-10 employees Published: December 18, 2025 > "Most integrations worked the first time after they were installed." --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## EngageBay CRM Rating: 4.7 out of 5 (908 reviews) Profile: [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Affordable all-in-one platform - Time-saving automation features Cons: - Occasional bugs and workflow disruptions - Email delivery and quota restrictions #### Starting price Starting price: $14.99 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Contact Management: 4.7 rating - Lead Capture: 4.0 rating - Computer Telephony Integration: 5.0 rating - CRM: 5.0 rating #### Lowest rated features - Call Tracking Metrics: 1.0 rating - Call Routing: 4.0 rating - Data Import/Export: 4.0 rating - Lead Management: 5.0 rating #### Feature-related review snippet Reviewer: matt A. Reviewer details: Financial Services, 1-10 employees Published: February 17, 2025 > "Affordable, all-in-one CRM with great automation, intuitive interface, and responsive support." ### Gallery tab Ease of use: 4.5 out of 5 (908 reviews) #### Related review snippet Reviewer: Jason W. Reviewer details: Marketing and Advertising, 11-50 employees Published: September 24, 2025 > "The CRM pipeline management is straightforward and easy for the team to adopt, email segmentation and automation have improved our campaigns results noticeably, constant update the platform keeps improving without extra charge." ### Integrations tab EngageBay CRM connects with 32+ software tools. [See all integrations](https://www.capterra.com/p/178819/EngageBay-Marketing/#integrations) #### Most popular integrations - Google Drive: 4.9 rating - Mailchimp: 4.5 rating - Shopify: 4.5 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Nishant M. Reviewer details: Marketing and Advertising, 501-1,000 employees Published: August 9, 2024 > "Overall, EngageBay has significantly enhanced my productivity and efficiency with its excellent user interface and robust external integration options." --- ## CallHippo Rating: 4.4 out of 5 (688 reviews) Profile: [CallHippo](https://www.capterra.com/p/159578/CallHippo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Effortless setup and onboarding - Enhanced business professionalism Cons: - Unclear and costly pricing structure - Complicated refund and cancellation process #### Starting price Starting price: $0.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.9 rating - Caller ID: 4.8 rating - Call Routing: 4.6 rating - Call Center Management: 4.5 rating #### Lowest rated features - Reporting & Statistics: 3.7 rating - Activity Tracking: 4.0 rating - CRM: 4.4 rating - Alerts/Notifications: 4.3 rating #### Feature-related review snippet Reviewer: Ankush D. Reviewer details: Research, 51-200 employees Published: October 2, 2024 > "User-Friendly Interface: The platform is intuitive, making it easy for users to navigate and manage calls without a steep learning curve." ### Gallery tab Ease of use: 4.4 out of 5 (688 reviews) #### Related review snippet Reviewer: Sandeep S. Reviewer details: Insurance, 11-50 employees Published: June 25, 2026 > "Features such as call tracking, analytics, call recording, and CRM integrations helped streamline daily operations and improve productivity. While there were a few minor limitations, such as occasional connectivity issues and some advanced features being available only in higher-tier plans, the overall value and functionality of the platform outweighed these drawbacks." ### Integrations tab CallHippo connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/159578/CallHippo/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Zapier: 4.7 rating - Pipedrive: 3.8 rating #### Integrations-related review snippet Reviewer: Divy P. Reviewer details: Architecture & Planning, 11-50 employees Published: February 13, 2025 > "Overall experience is very good, Seamless integration with my Hubspot CRM, Chrome extension feature is also good." --- ## GoTo Connect Rating: 4.5 out of 5 (669 reviews) Profile: [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? GoTo makes IT and business communication easy so its customers can do what matters most. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Responsive and knowledgeable assistance - Intuitive multi-platform user experience Cons: - Inconsistent call handling features - Confusing and slow billing processes #### Starting price Starting price: Not available Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Voice Mail: 5.0 rating - Call Routing: 4.8 rating - Call Center Management: 5.0 rating - Caller ID: 5.0 rating #### Lowest rated features - Call Scripting: 5.0 rating - API: 5.0 rating - Automatic Call Distribution: 5.0 rating - Contact Management: 5.0 rating #### Feature-related review snippet Reviewer: Rosalina M. Reviewer details: Insurance, 1-10 employees Published: March 2, 2023 > "Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with smoothing out their correspondence processes. While there are a few impediments as far as revealing choices and customization, the reasonable estimating and adaptable settings make it a solid competitor for organizations hoping to further develop their correspondence capacities." ### Gallery tab Ease of use: 4.4 out of 5 (669 reviews) #### Related review snippet Reviewer: LaWanda L. Reviewer details: Health, Wellness and Fitness, 201-500 employees Published: January 29, 2026 > "I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available." ### Integrations tab GoTo Connect connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/163604/GoTo-Connect/#integrations) #### Most popular integrations - Slack: 5.0 rating - Salesforce Sales Cloud: 4.4 rating - Google Workspace: 4.5 rating - Microsoft Teams: 5.0 rating - Zoho CRM: 4.3 rating - Microsoft Azure: 4.6 rating #### Integrations-related review snippet Reviewer: Shanna K. Reviewer details: Legal Services, 11-50 employees Published: March 30, 2021 > "GoToConnect is easy enough to integrate and use that I feel almost anyone can use it. " --- ## NiCE CXone Rating: 4.2 out of 5 (581 reviews) Profile: [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Comprehensive feature-rich platform Cons: - Persistent glitches and crashes - Frequent lag and slowdowns #### Starting price Starting price: $110.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 5.0 rating - Call Monitoring: 5.0 rating - Call Center Management: 4.7 rating - Real-Time Reporting: 5.0 rating #### Lowest rated features - Reporting & Statistics: 4.0 rating - Alerts/Notifications: 5.0 rating - Automatic Call Distribution: 5.0 rating - Call Routing: 5.0 rating #### Feature-related review snippet Reviewer: Kiyanna H. Reviewer details: Furniture, 501-1,000 employees Published: June 11, 2024 > "There are hardly any issues, and the functionality is simple and easy to navigate." ### Gallery tab Ease of use: 4.2 out of 5 (581 reviews) #### Related review snippet Reviewer: vignesh K. Reviewer details: Outsourcing/Offshoring, 5,001-10,000 employees Published: April 24, 2025 > "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and optimize operations efficiently." ### Integrations tab NiCE CXone connects with 32+ software tools. [See all integrations](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#integrations) #### Most popular integrations - Zoom Workplace: 4.6 rating - Microsoft Teams: 5.0 rating - Dynamics 365: 4.4 rating - Bullhorn ATS & CRM: 4.0 rating - LogMeIn Central: 4.5 rating - SAP Customer Experience: 4.3 rating #### Integrations-related review snippet Reviewer: Zak B. Reviewer details: E-Learning, 51-200 employees Published: November 12, 2020 > "This integrates well with our other systems we use and is very user friendly." --- ## Dialpad Rating: 4.2 out of 5 (569 reviews) Profile: [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Dialpad is a cloud-based software that modernizes communication technology, putting voice, messaging, meetings & video on any device. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Flexible multi-device calling - Intuitive and simple interface Cons: - Unresponsive customer service - Noticeable call latency issues #### Starting price Starting price: $27.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.7 rating - Call Routing: 4.5 rating - Call Center Management: 4.2 rating - Caller ID: 4.8 rating #### Lowest rated features - Automatic Call Distribution: 4.2 rating - Call Monitoring: 4.4 rating - Call List Management: 4.0 rating - Call Tracking Metrics: 4.6 rating #### Feature-related review snippet Reviewer: Skyler G. Reviewer details: Construction, 51-200 employees Published: May 22, 2026 > "Dialpad has a simple UI system and is not overly complex." ### Gallery tab Ease of use: 4.3 out of 5 (569 reviews) #### Related review snippet Reviewer: Jennifer R. Reviewer details: E-Learning, 501-1,000 employees Published: May 26, 2026 > "It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform." ### Integrations tab Dialpad connects with 57+ software tools. [See all integrations](https://www.capterra.com/p/190976/Dialpad-Sell/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.9 rating - Google Workspace: 5.0 rating - Microsoft 365: 4.6 rating - Microsoft Teams: 5.0 rating - Zendesk Suite: 4.4 rating - Zapier: 4.5 rating #### Integrations-related review snippet Reviewer: Stephanie V. Reviewer details: Real Estate, 51-200 employees Published: July 12, 2021 > "It's easy to use and integrates well with hubspot" --- ## Agile CRM Rating: 4.1 out of 5 (524 reviews) Profile: [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Integrated marketing automation features - Centralized customer management tools Cons: - Frequent technical glitches and slow fixes - Unreliable and limited email functionality #### Starting price Starting price: $8.99 Pricing details: Per Feature Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Contact Management: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Hospital & Health Care, 201-500 employees Published: May 23, 2023 > "It offers an intuitive interface, robust customization, advanced reporting, seamless integrations, powerful automation, mobile accessibility, and secure cloud storage." ### Gallery tab Ease of use: 4.0 out of 5 (524 reviews) #### Related review snippet Reviewer: Muadzam S. Reviewer details: Restaurants, 201-500 employees Published: November 20, 2025 > "It provides solid security and lets our team manage leads, tasks, and collaboration from one easy platform." ### Integrations tab Agile CRM connects with 33+ software tools. [See all integrations](https://www.capterra.com/p/135148/Agile-CRM/#integrations) #### Most popular integrations - Shopify: 4.5 rating - Stripe: 4.6 rating - Zapier: 4.7 rating - QuickBooks Online Advanced: 4.4 rating - SendGrid: 4.2 rating - RingCX: 4.2 rating - Wufoo: 4.4 rating - Stripe Billing: 4.7 rating - Plivo: 4.3 rating --- ## Twilio Rating: 4.4 out of 5 (506 reviews) Profile: [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Twilio is a cloud communication platform that provides APIs for building voice, messaging, and video capabilities into applications. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Unified multi-channel communication system - Comprehensive programmable communication tools Cons: - Complicated and frustrating account processes - Slow performance and delays #### Starting price Starting price: $0.01 Pricing details: Usage Based Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Routing: 4.9 rating - Call Recording: 4.3 rating - Call Center Management: 5.0 rating - Voice Mail: 5.0 rating #### Lowest rated features - Contact Management: 3.7 rating - Third-Party Integrations: 4.0 rating - Call Monitoring: 5.0 rating - Call Tracking Metrics: 5.0 rating #### Feature-related review snippet Reviewer: Roberto B. Reviewer details: Retail, 11-50 employees Published: May 3, 2023 > "The Twilio dashboard is very easy to use thanks to its intuitive interface, and they also offer a wide variety of communication services that adapt to the needs of each user" ### Gallery tab Ease of use: 4.1 out of 5 (506 reviews) #### Related review snippet Reviewer: Bonnie B. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: June 26, 2026 > "We do appreciate the ability to send mass texts out to our constituents and the ability to provide what they need quickly." ### Integrations tab Twilio connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#integrations) #### Most popular integrations - Zoho CRM: 5.0 rating - Zendesk Suite: 4.5 rating - Freshdesk: 4.6 rating - Zapier: 4.7 rating - Salesforce Service Cloud: 4.5 rating - SugarCRM: 3.8 rating #### Integrations-related review snippet Reviewer: Shane S. Reviewer details: Information Technology and Services, 1-10 employees Published: June 12, 2025 > "Twilio enabled quick and easy integration with my WordPress site to enable the notification of lead capture and form submissions." --- ## Five9 Rating: 4.2 out of 5 (484 reviews) Profile: [Five9](https://www.capterra.com/p/132405/Five9/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Versatile call center platform - Accessible training and onboarding Cons: - Frequent technical problems - Challenging call management functions #### Starting price Starting price: $159.00 Pricing details: Other, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.5 rating - Call Routing: 4.4 rating - Call Monitoring: 4.7 rating - Computer Telephony Integration: 4.4 rating #### Lowest rated features - Campaign Management: 2.0 rating - Alerts/Notifications: 3.8 rating - Customizable Reports: 3.5 rating - Real-Time Reporting: 3.5 rating #### Feature-related review snippet Reviewer: Amin R. Reviewer details: Health, Wellness and Fitness, 1,001-5,000 employees Published: August 26, 2025 > "It does the job with efficiency and it's customizable from medium sized orgs to big operations and its fast and intuitive" ### Gallery tab Ease of use: 4.2 out of 5 (484 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Insurance, 10,001+ employees Published: June 8, 2026 > "In my life insurance sales role, I spent a significant portion of my day making outbound calls, and Five9 helped streamline that process through features such as call queues, call recording, reporting, and automated dialing capabilities." ### Integrations tab Five9 connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/132405/Five9/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.1 rating - Microsoft Teams: 4.5 rating - Zoho CRM: 5.0 rating - Zendesk Suite: 4.5 rating - Freshdesk: 4.5 rating - NetSuite: 4.2 rating #### Integrations-related review snippet Reviewer: Kellie W. Reviewer details: Hospital & Health Care, 1,001-5,000 employees Published: August 19, 2025 > "Team Collaboration: Five9 integrates well with Microsoft teams. " --- ## Aircall Rating: 4.2 out of 5 (464 reviews) Profile: [Aircall](https://www.capterra.com/p/184709/Aircall/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? With Aircall's advanced call monitoring and AI-powered coaching functionality, you can correct agent mistakes and improve your calls. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Extensive CRM and app integrations Cons: - Frequent bugs and technical glitches - Disruptions in call management #### Starting price Starting price: $40.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.8 rating - Call Monitoring: 4.5 rating - Call Routing: 4.3 rating - Activity Tracking: 4.7 rating #### Lowest rated features - Call Center Management: 4.3 rating - Call Tracking Metrics: 4.3 rating - Voice Mail: 4.0 rating - Automatic Call Distribution: 5.0 rating #### Feature-related review snippet Reviewer: Anthony Q. Reviewer details: Computer Software, 11-50 employees Published: March 11, 2025 > "The Aircall user interface was very simple and pleasing to look at." ### Gallery tab Ease of use: 4.4 out of 5 (464 reviews) #### Related review snippet Reviewer: Louis S. Reviewer details: Real Estate, 51-200 employees Published: May 25, 2026 > "It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model." ### Integrations tab Aircall connects with 96+ software tools. [See all integrations](https://www.capterra.com/p/184709/Aircall/#integrations) #### Most popular integrations - Microsoft Teams: 4.5 rating - BigCommerce: 4.4 rating - Kommo: 4.4 rating - JobAdder: 4.4 rating - Gorgias: 4.6 rating - FLG: 4.9 rating #### Integrations-related review snippet Reviewer: Marvin S. Reviewer details: Computer Software, 11-50 employees Published: April 28, 2026 > "It integrated easily into our existing workflow and allows easy management of call cascading and forwarding." --- ## 800.com Rating: 4.7 out of 5 (349 reviews) Profile: [800.com](https://www.capterra.com/p/208208/800-com/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? We are a full business phone system providing everything you need to communicate with your customers, all in one place. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $149.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Routing: 4.7 rating - Caller ID: 4.7 rating - Call Recording: 4.8 rating - Alerts/Notifications: 4.5 rating #### Lowest rated features - Call Tracking Metrics: 4.4 rating - Conversion Tracking: 4.5 rating - Call Scoring: 4.3 rating - Call Transcription: 4.5 rating #### Feature-related review snippet Reviewer: Jennifer R. Reviewer details: Medical Devices, 501-1,000 employees Published: November 19, 2024 > "The user-friendly interface makes it incredibly easy to navigate and manage campaigns, while their precise audience targeting ensures maximum impact. Plus, their competitive pricing offers affordable rates without compromising quality. But what truly sets them apart is their exceptional customer support - responsive, knowledgeable, and always willing to help." ### Gallery tab Ease of use: 4.7 out of 5 (349 reviews) #### Related review snippet Reviewer: Calvin R. Reviewer details: Transportation/Trucking/Railroad, 1-10 employees Published: April 10, 2026 > "The SMS/Texting capability is a huge plus for customer engagement, and the call tracking analytics provide great insights into our marketing reach." --- ## CloudTalk Rating: 4.4 out of 5 (269 reviews) Profile: [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today! #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Seamless CRM and app integrations - Intuitive and simple user experience Cons: - Frequent software glitches and malfunctions #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.0 rating - Call Monitoring: 4.5 rating - Call Center Management: 3.8 rating - Caller ID: 4.0 rating #### Lowest rated features - Voice Mail: 2.5 rating - Call Routing: 3.0 rating - Computer Telephony Integration: 3.0 rating - Alerts/Notifications: 4.5 rating #### Feature-related review snippet Reviewer: David R. Reviewer details: Consumer Goods, 51-200 employees Published: August 27, 2020 > "The app and the web interface are straightforward." ### Gallery tab Ease of use: 4.5 out of 5 (269 reviews) #### Related review snippet Reviewer: Nishant B. Reviewer details: Hospitality, 201-500 employees Published: August 5, 2025 > "CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity." ### Integrations tab CloudTalk connects with 27+ software tools. [See all integrations](https://www.capterra.com/p/182004/CloudTalk/#integrations) #### Most popular integrations - Slack: 4.7 rating - HubSpot CRM: 5.0 rating - Zendesk Suite: 4.4 rating - Pipedrive: 5.0 rating - LiveAgent: 4.7 rating - Intercom: 5.0 rating #### Integrations-related review snippet Reviewer: Dhanesh V. Reviewer details: Education Management, 201-500 employees Published: December 19, 2025 > "Genuine and integrations are good" --- ## Calabrio ONE Rating: 4.5 out of 5 (263 reviews) Profile: [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Calabrio ONE is now Verint CX Automation–expanded AI, deeper integrations, and the same focus on agent experience & customer outcomes. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $295.00 Pricing details: Flat Rate, One Time Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Recording: 5.0 rating - Call Monitoring: 5.0 rating - Call Routing: 5.0 rating - Call Tracking Metrics: 5.0 rating #### Lowest rated features - Call Transcription: 5.0 rating - Computer Telephony Integration: 5.0 rating - Reporting & Statistics: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Information Technology and Services, 51-200 employees Published: July 7, 2023 > "I like how simple and User-friendly the interface is, with flexibility in customization and scalability , and finally i adore the intergration capability that comes with it." ### Gallery tab Ease of use: 4.6 out of 5 (263 reviews) #### Related review snippet Reviewer: Spencer V. Reviewer details: Banking, 10,001+ employees Published: May 1, 2024 > "I like that it allows me to edit the times I go on my breaks and that I can schedule time off in advance." --- ## RingCX Rating: 4.2 out of 5 (258 reviews) Profile: [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? RingCX is an AI-powered contact center: simple to use and easy to deploy. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Extensive customizable functionality - Streamlined and intuitive experience Cons: - Slow and unhelpful assistance #### Starting price Starting price: $65.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Caller ID: 4.9 rating - Call Center Management: 5.0 rating - Reporting & Statistics: 5.0 rating - Call Tracking Metrics: 4.4 rating #### Lowest rated features - Call Recording: 3.8 rating - Computer Telephony Integration: 4.0 rating - Contact Management: 4.0 rating - Automatic Call Distribution: 4.3 rating ### Gallery tab Ease of use: 4.3 out of 5 (258 reviews) #### Related review snippet Reviewer: Lidia L. Reviewer details: Hospital & Health Care, 11-50 employees Published: June 17, 2026 > "The reporting and analytics tools offer valuable insights, and the integrations with other business applications help streamline workflows. While there is a learning curve for some advanced features and administrative functions, the platform delivers strong functionality and has helped improve efficiency and customer service operations." ### Integrations tab RingCX connects with 90+ software tools. [See all integrations](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Microsoft 365: 4.6 rating - Box: 4.4 rating - Zendesk Suite: 4.4 rating - Salesforce Service Cloud: 5.0 rating - Gong.io: 4.8 rating #### Integrations-related review snippet Reviewer: Kent Dominic D. Reviewer details: Consumer Services, 51-200 employees Published: January 31, 2025 > "I like that it can be integrated into HubSpot." --- ## Zoom Phone Rating: 4.5 out of 5 (244 reviews) Profile: [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Built on Zoom's platform, Zoom's full-featured cloud phone consolidates business communication and collaboration into a single system. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $10.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Alerts/Notifications: 5.0 rating - Call Center Management: 5.0 rating - Call Recording: 5.0 rating #### Feature-related review snippet Reviewer: Kennedy F. Reviewer details: Health, Wellness and Fitness, 11-50 employees Published: May 13, 2025 > "It was easy to access and navigate with somebody who was less familiar with the software." ### Gallery tab Ease of use: 4.5 out of 5 (244 reviews) #### Related review snippet Reviewer: Victoria H. Reviewer details: Insurance, 51-200 employees Published: February 25, 2026 > "Overall it is fine there are no issues with the sound and recognition on a zoom meeting, you can still see both the video and phone users." --- ## JustCall Rating: 4.1 out of 5 (225 reviews) Profile: [JustCall](https://www.capterra.com/p/157853/JustCall/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Track calls, uncover patterns, and coach your team with real data. Start your free 14-day trial. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible design - Effortless onboarding and configuration Cons: - Unreliable call handling experience - Complex and costly pricing #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.3 rating - Call Routing: 4.3 rating - Call Center Management: 4.3 rating - Call Monitoring: 4.6 rating #### Lowest rated features - Reporting & Statistics: 3.6 rating - Call Tracking Metrics: 3.8 rating - Real-Time Reporting: 3.7 rating - Lead Management: 3.8 rating #### Feature-related review snippet Reviewer: Mike T. Reviewer details: Commercial Real Estate, Self-employed Published: April 26, 2024 > "Switched to SMRTPhone which, for my purposes, is much more integrated and user friendly." ### Gallery tab Ease of use: 4.3 out of 5 (225 reviews) #### Related review snippet Reviewer: John K. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: February 20, 2026 > "The automated dialer is faster than the 8x8 system that we used previously and I can complete my list before the end of my shift." ### Integrations tab JustCall connects with 73+ software tools. [See all integrations](https://www.capterra.com/p/157853/JustCall/#integrations) #### Most popular integrations - Pipedrive: 4.2 rating - ActiveCampaign: 4.0 rating - Pipeline CRM: 4.3 rating - SugarCRM: 3.8 rating - Podio: 4.3 rating - Outreach: 4.4 rating #### Integrations-related review snippet Reviewer: John K. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: February 20, 2026 > "The integration with CRM is also nice as I do not have to do a lot of work for it to be integrated which is a huge relief." --- ## Telnyx Suite Rating: 4.8 out of 5 (195 reviews) Profile: [Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Telnyx is a global connectivity platform that provides carrier-grade services on a private, cloud-agnostic IP network. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $1.00 Pricing details: Per Feature, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Routing: 5.0 rating - Reporting & Statistics: 5.0 rating - Caller ID: 5.0 rating - Call Recording: 5.0 rating #### Lowest rated features - Alerts/Notifications: 5.0 rating - API: 5.0 rating - Call Center Management: 5.0 rating - Monitoring: 5.0 rating #### Feature-related review snippet Reviewer: Brian J. Reviewer details: Commercial Real Estate, 51-200 employees Published: September 19, 2024 > "Easy to use api and console interface." ### Gallery tab Ease of use: 4.7 out of 5 (195 reviews) #### Related review snippet Reviewer: Jagsharan Preet S. Reviewer details: Information Technology and Services, 1-10 employees Published: October 9, 2025 > "They immediately provided the correct, working CDN links and information that unblocked our development after we had been stuck for some time. While the initial setup had its challenges, the quality of their support team gives us immense confidence in Telnyx as a long-term partner." ### Integrations tab Telnyx Suite connects with 12+ software tools. [See all integrations](https://www.capterra.com/p/173804/Telnyx/#integrations) #### Most popular integrations - 3CX: 4.2 rating - VICIdial: 5.0 rating - Zoiper: 4.3 rating - HoduCC: 4.6 rating - Asterisk: 4.6 rating - HoduPBX: 5.0 rating #### Integrations-related review snippet Reviewer: Diego N. Reviewer details: Marketing and Advertising, 1-10 employees Published: May 30, 2025 > "I use it primarily for outbound sales calls using Vapi, and the connection quality, pricing transparency, and customer support make it a reliable partner in our operation." --- ## CallSource Rating: 4.4 out of 5 (195 reviews) Profile: [CallSource](https://www.capterra.com/p/181835/CallTrack/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? CallSource helps marketers to prove the lift and value of their campaigns by tracking every call back to what drove them to convert. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $1.00 Pricing details: Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Caller ID: 5.0 rating - Call Recording: 5.0 rating - Call Routing: 4.0 rating - Call Tracking Metrics: 4.0 rating #### Lowest rated features - Conversion Tracking: 3.0 rating - CRM: 4.0 rating - IVR: 4.0 rating - Keyword Tracking: 4.0 rating #### Feature-related review snippet Reviewer: Susan P. Reviewer details: Marketing and Advertising, 11-50 employees Published: December 24, 2020 > "The platform was very intuitive, allowing for a very small learning curve." ### Gallery tab Ease of use: 4.3 out of 5 (195 reviews) #### Related review snippet Reviewer: Susan P. Reviewer details: Marketing and Advertising, 11-50 employees Published: December 24, 2020 > "The platform was very intuitive, allowing for a very small learning curve." ### Integrations tab CallSource connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/181835/CallTrack/#integrations) #### Most popular integrations - Five9: 4.2 rating - 3CX: 4.4 rating - Clarity Connect: 3.7 rating --- ## CallRail Rating: 4.5 out of 5 (173 reviews) Profile: [CallRail](https://www.capterra.com/p/141829/CallRail/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $55.00 Pricing details: Usage Based, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Routing: 4.8 rating - Call Recording: 4.8 rating - Call Tracking Metrics: 4.3 rating - Conversion Tracking: 4.3 rating #### Lowest rated features - Call Center Management: 3.3 rating - Call List Management: 3.0 rating - Caller ID: 4.2 rating - Lead Management: 3.7 rating ### Gallery tab Ease of use: 4.4 out of 5 (173 reviews) #### Related review snippet Reviewer: Sean M. Reviewer details: Hospital & Health Care, 501-1,000 employees Published: November 17, 2025 > "CallRail was simplistic, cost effective, and had many perks that other smaller platforms did not do as well at (think phone trees/IVR customization, marketing number pools, high level reporting)" ### Integrations tab CallRail connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/141829/CallRail/#integrations) #### Most popular integrations - Slack: 4.7 rating - Wix: 4.4 rating - HubSpot CRM: 4.5 rating - Zapier: 5.0 rating - Pipeline CRM: 4.3 rating - Salesforce Marketing Cloud: 4.2 rating - Google Data Studio: 4.5 rating - Unbounce: 4.5 rating - Mixpanel: 4.5 rating --- ## LeadSquared Rating: 4.3 out of 5 (167 reviews) Profile: [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Call Tracking Software that tracks all inbound and outbound calls, increases sales, and analyzes metrics with ease. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Contact Management: 4.5 rating - Lead Capture: 4.4 rating - Lead Management: 4.6 rating - CRM: 4.8 rating #### Lowest rated features - Call Routing: 3.3 rating - Campaign Management: 3.3 rating - Lead Qualification: 3.5 rating - Real-Time Reporting: 4.0 rating #### Feature-related review snippet Reviewer: shikha Y. Reviewer details: Consumer Goods, 10,001+ employees Published: March 25, 2026 > "My overall experience with LeadSquared has been positive—it’s easy to use, helps streamline lead management, and improves sales efficiency, though there’s some room for improvement in customization and performance." ### Gallery tab Ease of use: 4.3 out of 5 (167 reviews) #### Related review snippet Reviewer: shikha Y. Reviewer details: Consumer Goods, 10,001+ employees Published: March 25, 2026 > "My overall experience with LeadSquared has been positive—it’s easy to use, helps streamline lead management, and improves sales efficiency, though there’s some room for improvement in customization and performance." ### Integrations tab LeadSquared connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/130199/LeadSquared/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Google Analytics 360: 4.7 rating - Shopify: 4.5 rating - Acuity Scheduling: 4.8 rating - Freshdesk: 4.5 rating - GoTo Webinar: 4.5 rating #### Integrations-related review snippet Reviewer: Karan P. Reviewer details: Computer Networking, 201-500 employees Published: September 8, 2022 > "Cost-effective for the offerings provided, simple to use and integrations make this perfect for our business." --- ## Close Rating: 4.7 out of 5 (164 reviews) Profile: [Close](https://www.capterra.com/p/132667/Close-io/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Close is the all-in-one sales engagement CRM with built-in calling to help startups and small businesses turn leads into revenue. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $35.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Contact Management: 4.0 rating - Lead Management: 4.0 rating - Lead Capture: 4.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 51-200 employees Published: March 27, 2026 > "Its UI is user-friendly and easy to learn compared to many other CRMs, with colored icons and buttons generally in obvious places." ### Gallery tab Ease of use: 4.6 out of 5 (164 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 51-200 employees Published: March 27, 2026 > "Its UI is user-friendly and easy to learn compared to many other CRMs, with colored icons and buttons generally in obvious places." ### Integrations tab Close connects with 81+ software tools. [See all integrations](https://www.capterra.com/p/132667/Close-io/#integrations) #### Most popular integrations - Asana: 4.5 rating - Docusign: 4.7 rating - Calendly: 4.7 rating - ActiveCampaign: 4.6 rating - Airtable: 4.6 rating - PandaDoc: 4.5 rating #### Integrations-related review snippet Reviewer: Jeffrey A. Reviewer details: Computer Software, 51-200 employees Published: December 14, 2020 > "It integrates well with many other applications." --- ## Liine Rating: 4.9 out of 5 (162 reviews) Profile: [Liine](https://www.capterra.com/p/184326/Liine/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Liine simplifies & improves how healthcare practices acquire new patients. Turn more inquiries into revenue with NO manual data entry. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 5.0 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Usage Based, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.8 rating - Call Tracking Metrics: 4.8 rating - Call Routing: 4.6 rating - Lead Capture: 5.0 rating #### Lowest rated features - Monitoring: 3.0 rating - Conversion Tracking: 4.6 rating - Data Import/Export: 4.5 rating - Call Center Management: 4.6 rating #### Feature-related review snippet Reviewer: Casey M. Reviewer details: Medical Practice, 201-500 employees Published: August 12, 2025 > "Liine has been extremely helpful in running our practice." ### Gallery tab Ease of use: 4.8 out of 5 (162 reviews) #### Related review snippet Reviewer: Melody H. Reviewer details: Health, Wellness and Fitness, 5,001-10,000 employees Published: August 19, 2025 > "It also informs our Google and Meta campaign, allowing us to optimize towards appointments booked instead of just clicks, phone calls or form fills." ### Integrations tab Liine connects with 23+ software tools. [See all integrations](https://www.capterra.com/p/184326/Liine/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - Google Sheets: 4.7 rating - Google Analytics 360: 5.0 rating - HubSpot CRM: 4.5 rating - Zapier: 5.0 rating - ActiveCampaign: 4.6 rating #### Integrations-related review snippet Reviewer: Efosa A. Reviewer details: Health, Wellness and Fitness, 11-50 employees Published: October 10, 2023 > "Liine was very easy to implement and integrate with our systems and processes." --- ## CTM Rating: 4.7 out of 5 (158 reviews) Profile: [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? CTM lets you track & attribute leads, from any source, giving you data to confidently make marketing decisions & increase conversions. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $79.00 Pricing details: Usage Based, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.9 rating - Call Routing: 4.7 rating - Call Tracking Metrics: 4.7 rating - ROI Tracking: 4.3 rating #### Lowest rated features - Caller ID: 4.3 rating - Conversion Tracking: 4.4 rating - Keyword Tracking: 4.0 rating - CRM: 4.0 rating #### Feature-related review snippet Reviewer: Emilio X. Reviewer details: Health, Wellness and Fitness, 51-200 employees Published: April 22, 2026 > "The software provides a friendly interface that is easy to navigate and find the useful metrics." ### Gallery tab Ease of use: 4.5 out of 5 (158 reviews) #### Related review snippet Reviewer: Alejandra M. Reviewer details: Marketing and Advertising, 51-200 employees Published: April 15, 2026 > "It’s a reliable and robust platform that has significantly improved our ability to track, analyze, and optimize inbound calls." ### Integrations tab CTM connects with 62+ software tools. [See all integrations](https://www.capterra.com/p/152004/Call-tracking-software/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.8 rating - Mailchimp: 4.5 rating - Zoom Workplace: 4.6 rating - Wix: 4.4 rating - Shopify: 4.5 rating - Stripe: 4.6 rating #### Integrations-related review snippet Reviewer: Vincent B. Reviewer details: Marketing and Advertising, 51-200 employees Published: December 16, 2025 > "Their integrations (Google Ads, CRM platforms, analytics tools) are solid and reliable, and the platform scales well as call volume grows." --- Page 1 of 5 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (190) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot API Automatic Call Distribution Call Center Management Call Monitoring Call Reporting Call Routing Call Transcription Caller ID Campaign Management Computer Telephony Integration Contact Management Conversion Tracking CRM Generative AI IVR Keyword Tracking Predictive Dialer Voice Mail Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Business Intelligence Software](https://www.capterra.com/business-intelligence-software/)[Call Center Software](https://www.capterra.com/call-center-software/)[Campaign Management Software](https://www.capterra.com/campaign-management-software/)[Lead Management Software](https://www.capterra.com/lead-management-software/)[Reporting Software](https://www.capterra.com/reporting-software/)[Sales Force Automation Software](https://www.capterra.com/sales-force-automation-software/) I'm looking for Call Tracking Software that is: [Free](https://www.capterra.com/call-tracking-software/s/free/) Table of Contents - [What are the common features of call tracking software?](#what-are-the-common-features-of-call-tracking-software) - [What are the benefits of call tracking software?](#what-are-the-benefits-of-call-tracking-software) - [How much does call tracking software cost?](#how-much-does-call-tracking-software-cost) - [Key considerations when purchasing call tracking software](#key-considerations-when-purchasing-call-tracking-software) ## What are the common features of call tracking software? - **Call recording**: Records the audio of phone conversations for quality assurance, training, and performance evaluation purposes. Call recordings may also be essential for compliance and dispute resolution purposes, ensuring accurate documentation of customer interactions. - **Call tracking metrics**: Offers various metrics to help businesses measure and analyze the effectiveness of their phone call activities. These metrics include number of calls, duration, and call geographical source. - **Call routing**: Allows businesses to direct incoming calls to specific team members based on predefined rules and conditions. The feature helps optimize call handling and ensures calls get routed to the most appropriate agents, based on their skills and subject matter expertise.  - **Conversion tracking**: Allows businesses to measure and attribute phone call conversions to specific marketing campaigns or sources. It helps marketers and businesses understand which advertising efforts drive leads and conversions through phone calls. - **Caller identification**: Helps identify the phone number or caller information associated with incoming phone calls. The software captures and displays the caller's phone number, name, and other relevant information in real time. * * * ## What are the benefits of call tracking software? - **Provides accurate marketing attribution**: Call tracking software allows businesses to track the sources of incoming calls, such as specific advertising campaigns, online channels, or offline marketing efforts. This data helps measure the success of different marketing strategies and allocate marketing budgets more effectively. - **Improves customer service**: Call tracking allows businesses to monitor and evaluate customer calls, enabling them to identify areas for improvement in customer service. This information helps train staff, address customer pain points, and enhance customer experience. - **Helps with geographic targeting and local marketing**: For businesses with multiple locations, call tracking software can provide insights into which regions generate more calls and leads. This information can help with local marketing efforts and resource allocation. - **Provides data-driven call insights:** Call tracking software provides valuable data on call duration, sources, and number of calls. Such data can help businesses understand which marketing campaigns, keywords, and channels are driving the most calls, ultimately allowing for better decision-making and optimization of marketing efforts. * * * ## How much does call tracking software cost? Most call tracking software solutions on the market are priced on a "per user per month" basis, and their entry-level pricing plans range from **$6 to $36+\*** per month. An enterprise product priced higher may include additional features such as real-time call dashboards, coaching tools, sales integration, web forms, and custom analytics and reporting. _\*The pricing included is for the entry-level/lowest-priced offerings found on vendor websites as of August 1, 2023._ * * * ## Key considerations when purchasing call tracking software - **Check for number pooling and provisioning**: Number pooling allows businesses to assign unique phone numbers to different marketing channels, campaigns, or even individual ads. When a lead calls one of these numbers, the call tracking software can easily identify which channels are generating the most calls. This feature is especially useful for businesses engaged in various marketing campaigns, advertising channels, or geographic locations to help attribute leads to specific campaigns efficiently. - **Look for dynamic number insertion (DNI) functionality**: DNI is a crucial feature that dynamically replaces regular business phone numbers on your website or landing pages with the tracking phone number\*\* associated with the specific campaign. This way, when a user calls the number, the call will get routed through and attributed to it.  - **Ensure the software offers conversion tracking and attribution models:** Conversion tracking helps link calls to specific goals, such as sales or sign-ups for products and services. Additionally, call attribution models can assign credit or value to various touchpoints, such as first-touch and last-touch during the entire customer journey and help understand which touchpoints are closer to conversion. _\*\*Tracking number is a phone number assigned to a specific campaign to identify and attribute leads to that campaign._ * * * **Sources** Products evaluated for the pricing calculation were taken from Capterra's [call tracking software](https://www.capterra.com/call-tracking-software/) directory. The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in Capterra's directory that offer them.