# Best Call Tracking Software 2026 | Capterra > Find the top Call Tracking software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/call-tracking-software --- # Best Call Tracking Software Last updated on April 23, 2026 How to find the right Call Tracking Software? Learn more from our team about Call Tracking Software pricing features and benefits in our Call Tracking Buyers Guide Need help? Tell us your requirements and get a personalized shortlist of the best software. ## What is call tracking software? Researched by: [Capterra](https://www.capterra.com/resources/author/capterra/) Updated on April 23, 2026 [Call tracking software](https://www.capterra.com/call-tracking-software/) enables businesses to monitor and analyze incoming and outgoing phone calls from various marketing campaigns and sources. The software helps them identify which advertising channels or strategies drive most phone leads and conversions, allowing them to make data-driven decisions to optimize their marketing efforts and improve customer experience. Call tracking software provides better visibility into marketing performance to help businesses make informed decisions to maximize their return on investment (ROI) on media spend and advertising efforts. * * * For more information consult our [Call Tracking Buyers Guide](#buyers-guide-content) [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today! [Learn more about CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Call Tracking features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Routing Caller ID Computer Telephony Integration Conversion Tracking CRM Voice Mail [4.6 (155)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) [Capterra Shortlist](https://www.capterra.com/call-tracking-software/shortlist/) CTM lets you track & attribute leads, from any source, giving you data to confidently make marketing decisions & increase conversions. [Learn more about CTM](https://www.capterra.com/p/152004/Call-tracking-software/) Call Tracking features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Routing Caller ID Computer Telephony Integration Conversion Tracking CRM Voice Mail 82% recommend this product [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1758)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [Capterra Shortlist](https://www.capterra.com/call-tracking-software/shortlist/) Award-winning help desk, ticketing, live chat, and call center software with AI capabilities, user-friendly from the start.  [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Call Tracking features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Routing Caller ID Computer Telephony Integration Conversion Tracking CRM Voice Mail 88% recommend this product Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [4.2 (1201)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) Complete cloud phone system that is easy to set up and easy to manage. [Learn more about RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Call Tracking features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Routing Caller ID Computer Telephony Integration Conversion Tracking CRM Voice Mail [## Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/) [Capterra Shortlist](https://www.capterra.com/call-tracking-software/shortlist/) Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email. [Learn more about Nextiva](https://www.capterra.com/p/175788/Nextiva/) Call Tracking features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Routing Caller ID Computer Telephony Integration Conversion Tracking CRM Voice Mail 84% recommend this product [## EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. [Learn more about EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Call Tracking features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Routing Caller ID Computer Telephony Integration Conversion Tracking CRM Voice Mail 84% recommend this product [## CallHippo](https://www.capterra.com/p/159578/CallHippo/) [4.4 (678)](https://www.capterra.com/p/159578/CallHippo/reviews/) [Capterra Shortlist](https://www.capterra.com/call-tracking-software/shortlist/) Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more. [Learn more about CallHippo](https://www.capterra.com/p/159578/CallHippo/) Call Tracking features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Routing Caller ID Computer Telephony Integration Conversion Tracking CRM Voice Mail [## GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) [4.5 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) GoTo makes IT and business communication easy so its customers can do what matters most. [Learn more about GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Call Tracking features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Routing Caller ID Computer Telephony Integration Conversion Tracking CRM Voice Mail 82% recommend this product [## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. [Learn more about NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Call Tracking features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Routing Caller ID Computer Telephony Integration Conversion Tracking CRM Voice Mail [## Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Dialpad is a cloud-based software that modernizes communication technology, putting voice, messaging, meetings & video on any device. [Learn more about Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Call Tracking features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Routing Caller ID Computer Telephony Integration Conversion Tracking CRM Voice Mail [## Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) [4.1 (524)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. [Learn more about Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Call Tracking features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Routing Caller ID Computer Telephony Integration Conversion Tracking CRM Voice Mail [## Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) [4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Twilio is a cloud communication platform that provides APIs for building voice, messaging, and video capabilities into applications. [Learn more about Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Call Tracking features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Routing Caller ID Computer Telephony Integration Conversion Tracking CRM Voice Mail [## Five9](https://www.capterra.com/p/132405/Five9/) [4.2 (481)](https://www.capterra.com/p/132405/Five9/reviews/) Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences. [Learn more about Five9](https://www.capterra.com/p/132405/Five9/) Call Tracking features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Routing Caller ID Computer Telephony Integration Conversion Tracking CRM Voice Mail [## Aircall](https://www.capterra.com/p/184709/Aircall/) [4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) With Aircall's advanced call monitoring and AI-powered coaching functionality, you can correct agent mistakes and improve your calls. [Learn more about Aircall](https://www.capterra.com/p/184709/Aircall/) Call Tracking features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Routing Caller ID Computer Telephony Integration Conversion Tracking CRM Voice Mail [## 800.com](https://www.capterra.com/p/208208/800-com/) [4.7 (322)](https://www.capterra.com/p/208208/800-com/reviews/) [Capterra Shortlist](https://www.capterra.com/call-tracking-software/shortlist/) We are a full business phone system providing everything you need to communicate with your customers, all in one place. [Learn more about 800.com](https://www.capterra.com/p/208208/800-com/) Call Tracking features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Routing Caller ID Computer Telephony Integration Conversion Tracking CRM Voice Mail 85% recommend this product [## Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) [4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy. [Learn more about Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) Call Tracking features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Routing Caller ID Computer Telephony Integration Conversion Tracking CRM Voice Mail [## RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) [4.2 (254)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/) RingCX is an AI-powered contact center: simple to use and easy to deploy. [Learn more about RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Call Tracking features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Routing Caller ID Computer Telephony Integration Conversion Tracking CRM Voice Mail [## Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) [4.5 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Built on Zoom's platform, Zoom's full-featured cloud phone consolidates business communication and collaboration into a single system. [Learn more about Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Call Tracking features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Routing Caller ID Computer Telephony Integration Conversion Tracking CRM Voice Mail [## JustCall](https://www.capterra.com/p/157853/JustCall/) [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) [Capterra Shortlist](https://www.capterra.com/call-tracking-software/shortlist/) JustCall’s Call Tracking helps you analyze calls, train agents, and boost sales with insights that drive smarter decisions. [Learn more about JustCall](https://www.capterra.com/p/157853/JustCall/) Call Tracking features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Routing Caller ID Computer Telephony Integration Conversion Tracking CRM Voice Mail [## Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/) [4.8 (195)](https://www.capterra.com/p/173804/Telnyx/reviews/) Telnyx is a global connectivity platform that provides carrier-grade services on a private, cloud-agnostic IP network. [Learn more about Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/) Call Tracking features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Routing Caller ID Computer Telephony Integration Conversion Tracking CRM Voice Mail 91% recommend this product [## CallSource](https://www.capterra.com/p/181835/CallTrack/) [4.4 (195)](https://www.capterra.com/p/181835/CallTrack/reviews/) CallSource helps marketers to prove the lift and value of their campaigns by tracking every call back to what drove them to convert. [Learn more about CallSource](https://www.capterra.com/p/181835/CallTrack/) Call Tracking features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Routing Caller ID Computer Telephony Integration Conversion Tracking CRM Voice Mail [## CallRail](https://www.capterra.com/p/141829/CallRail/) [4.5 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize  [Learn more about CallRail](https://www.capterra.com/p/141829/CallRail/) Call Tracking features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Routing Caller ID Computer Telephony Integration Conversion Tracking CRM Voice Mail 81% recommend this product [## LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Call Tracking Software that tracks all inbound and outbound calls, increases sales, and analyzes metrics with ease. [Learn more about LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) Call Tracking features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Routing Caller ID Computer Telephony Integration Conversion Tracking CRM Voice Mail [## Close](https://www.capterra.com/p/132667/Close-io/) [4.7 (164)](https://www.capterra.com/p/132667/Close-io/reviews/) Close is the all-in-one sales engagement CRM with built-in calling to help startups and small businesses turn leads into revenue. [Learn more about Close](https://www.capterra.com/p/132667/Close-io/) Call Tracking features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Routing Caller ID Computer Telephony Integration Conversion Tracking CRM Voice Mail [## Liine](https://www.capterra.com/p/184326/Liine/) [4.9 (161)](https://www.capterra.com/p/184326/Liine/reviews/) Liine simplifies & improves how healthcare practices acquire new patients. Turn more inquiries into revenue with NO manual data entry. [Learn more about Liine](https://www.capterra.com/p/184326/Liine/) Call Tracking features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Routing Caller ID Computer Telephony Integration Conversion Tracking CRM Voice Mail 90% recommend this product Page 1 of 8 Filter (182) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot API Automatic Call Distribution Call Center Management Call Monitoring Call Reporting Call Routing Call Transcription Caller ID Campaign Management Computer Telephony Integration Contact Management Conversion Tracking CRM Generative AI IVR Keyword Tracking Predictive Dialer Voice Mail Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Business Intelligence Software](https://www.capterra.com/business-intelligence-software/)[Call Center Software](https://www.capterra.com/call-center-software/)[Campaign Management Software](https://www.capterra.com/campaign-management-software/)[Lead Management Software](https://www.capterra.com/lead-management-software/)[Reporting Software](https://www.capterra.com/reporting-software/)[Sales Force Automation Software](https://www.capterra.com/sales-force-automation-software/) I'm looking for Call Tracking Software that is: [Free](https://www.capterra.com/call-tracking-software/s/free/) Table of Contents - [What are the common features of call tracking software?](#what-are-the-common-features-of-call-tracking-software) - [What are the benefits of call tracking software?](#what-are-the-benefits-of-call-tracking-software) - [How much does call tracking software cost?](#how-much-does-call-tracking-software-cost) - [Key considerations when purchasing call tracking software](#key-considerations-when-purchasing-call-tracking-software) ## What are the common features of call tracking software? - **Call recording**: Records the audio of phone conversations for quality assurance, training, and performance evaluation purposes. Call recordings may also be essential for compliance and dispute resolution purposes, ensuring accurate documentation of customer interactions. - **Call tracking metrics**: Offers various metrics to help businesses measure and analyze the effectiveness of their phone call activities. These metrics include number of calls, duration, and call geographical source. - **Call routing**: Allows businesses to direct incoming calls to specific team members based on predefined rules and conditions. The feature helps optimize call handling and ensures calls get routed to the most appropriate agents, based on their skills and subject matter expertise.  - **Conversion tracking**: Allows businesses to measure and attribute phone call conversions to specific marketing campaigns or sources. It helps marketers and businesses understand which advertising efforts drive leads and conversions through phone calls. - **Caller identification**: Helps identify the phone number or caller information associated with incoming phone calls. The software captures and displays the caller's phone number, name, and other relevant information in real time. * * * ## What are the benefits of call tracking software? - **Provides accurate marketing attribution**: Call tracking software allows businesses to track the sources of incoming calls, such as specific advertising campaigns, online channels, or offline marketing efforts. This data helps measure the success of different marketing strategies and allocate marketing budgets more effectively. - **Improves customer service**: Call tracking allows businesses to monitor and evaluate customer calls, enabling them to identify areas for improvement in customer service. This information helps train staff, address customer pain points, and enhance customer experience. - **Helps with geographic targeting and local marketing**: For businesses with multiple locations, call tracking software can provide insights into which regions generate more calls and leads. This information can help with local marketing efforts and resource allocation. - **Provides data-driven call insights:** Call tracking software provides valuable data on call duration, sources, and number of calls. Such data can help businesses understand which marketing campaigns, keywords, and channels are driving the most calls, ultimately allowing for better decision-making and optimization of marketing efforts. * * * ## How much does call tracking software cost? Most call tracking software solutions on the market are priced on a "per user per month" basis, and their entry-level pricing plans range from **$6 to $36+\*** per month. An enterprise product priced higher may include additional features such as real-time call dashboards, coaching tools, sales integration, web forms, and custom analytics and reporting. _\*The pricing included is for the entry-level/lowest-priced offerings found on vendor websites as of August 1, 2023._ * * * ## Key considerations when purchasing call tracking software - **Check for number pooling and provisioning**: Number pooling allows businesses to assign unique phone numbers to different marketing channels, campaigns, or even individual ads. When a lead calls one of these numbers, the call tracking software can easily identify which channels are generating the most calls. This feature is especially useful for businesses engaged in various marketing campaigns, advertising channels, or geographic locations to help attribute leads to specific campaigns efficiently. - **Look for dynamic number insertion (DNI) functionality**: DNI is a crucial feature that dynamically replaces regular business phone numbers on your website or landing pages with the tracking phone number\*\* associated with the specific campaign. This way, when a user calls the number, the call will get routed through and attributed to it.  - **Ensure the software offers conversion tracking and attribution models:** Conversion tracking helps link calls to specific goals, such as sales or sign-ups for products and services. Additionally, call attribution models can assign credit or value to various touchpoints, such as first-touch and last-touch during the entire customer journey and help understand which touchpoints are closer to conversion. _\*\*Tracking number is a phone number assigned to a specific campaign to identify and attribute leads to that campaign._ * * * **Sources** Products evaluated for the pricing calculation were taken from Capterra's [call tracking software](https://www.capterra.com/call-tracking-software/) directory. The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in Capterra's directory that offer them.