--- title: "Best Free Call Tracking Software Solutions 2026 | Capterra" description: "Find and compare the 2026 best free Call Tracking software solutions, using our interactive tool to quickly narrow your choices based on businesses like yours." source_url: "https://www.capterra.com/call-tracking-software/s/free/" page_type: "subcategory" language: "en" --- # Best Call Tracking Software for free ## EngageBay CRM Rating: 4.6 out of 5 (910 reviews) Profile: [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Affordable all-in-one platform - Time-saving automation features Cons: - Occasional bugs and slowdowns - Email delivery and limits issues #### Starting price Starting price: $14.99 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Contact Management: 4.7 rating - Lead Capture: 4.0 rating - Computer Telephony Integration: 5.0 rating - CRM: 5.0 rating #### Lowest rated features - Call Tracking Metrics: 1.0 rating - Call Routing: 4.0 rating - Data Import/Export: 4.0 rating - Lead Management: 5.0 rating #### Feature-related review snippet Reviewer: matt A. Reviewer details: Financial Services, 1-10 employees Published: February 17, 2025 > "Affordable, all-in-one CRM with great automation, intuitive interface, and responsive support." ### Gallery tab Ease of use: 4.5 out of 5 (910 reviews) #### Related review snippet Reviewer: Jason W. Reviewer details: Marketing and Advertising, 11-50 employees Published: September 24, 2025 > "The CRM pipeline management is straightforward and easy for the team to adopt, email segmentation and automation have improved our campaigns results noticeably, constant update the platform keeps improving without extra charge." ### Integrations tab EngageBay CRM connects with 30+ software tools. [See all integrations](https://www.capterra.com/p/178819/EngageBay-Marketing/#integrations) #### Most popular integrations - Google Drive: 4.9 rating - Shopify: 4.5 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating #### Integrations-related review snippet Reviewer: Daniel C. Reviewer details: Computer Software, 1-10 employees Published: December 18, 2024 > "Overall, a great way to locate software that is fully integrated with all your business needs" --- ## CallHippo Rating: 4.4 out of 5 (691 reviews) Profile: [CallHippo](https://www.capterra.com/p/159578/CallHippo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Effortless setup and onboarding - Enhanced business professionalism Cons: - Unclear and high pricing structure - Difficult refund and cancellation process #### Starting price Starting price: $0.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.7 rating - Caller ID: 4.8 rating - Call Routing: 4.4 rating - Call Center Management: 4.5 rating #### Lowest rated features - Reporting & Statistics: 3.7 rating - Computer Telephony Integration: 4.3 rating - Activity Tracking: 4.0 rating - Automatic Call Distribution: 4.4 rating #### Feature-related review snippet Reviewer: Ankush D. Reviewer details: Research, 51-200 employees Published: October 2, 2024 > "User-Friendly Interface: The platform is intuitive, making it easy for users to navigate and manage calls without a steep learning curve." ### Gallery tab Ease of use: 4.4 out of 5 (691 reviews) #### Related review snippet Reviewer: Sandeep S. Reviewer details: Insurance, 11-50 employees Published: June 25, 2026 > "Features such as call tracking, analytics, call recording, and CRM integrations helped streamline daily operations and improve productivity. While there were a few minor limitations, such as occasional connectivity issues and some advanced features being available only in higher-tier plans, the overall value and functionality of the platform outweighed these drawbacks." ### Integrations tab CallHippo connects with 20+ software tools. [See all integrations](https://www.capterra.com/p/159578/CallHippo/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - Shopify: 4.5 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Divy P. Reviewer details: Architecture & Planning, 11-50 employees Published: February 13, 2025 > "Overall experience is very good, Seamless integration with my Hubspot CRM, Chrome extension feature is also good." --- ## Agile CRM Rating: 4.1 out of 5 (525 reviews) Profile: [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Versatile marketing automation features - All-in-one customer management platform Cons: - Frequent technical problems and glitches - Unreliable and limited email management #### Starting price Starting price: $8.99 Pricing details: Per Feature Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Contact Management: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Hospital & Health Care, 201-500 employees Published: May 23, 2023 > "It offers an intuitive interface, robust customization, advanced reporting, seamless integrations, powerful automation, mobile accessibility, and secure cloud storage." ### Gallery tab Ease of use: 4.0 out of 5 (525 reviews) #### Related review snippet Reviewer: Muadzam S. Reviewer details: Restaurants, 201-500 employees Published: November 20, 2025 > "It provides solid security and lets our team manage leads, tasks, and collaboration from one easy platform." ### Integrations tab Agile CRM connects with 33+ software tools. [See all integrations](https://www.capterra.com/p/135148/Agile-CRM/#integrations) #### Most popular integrations - Shopify: 4.5 rating - Stripe: 4.6 rating - Zapier: 4.7 rating - QuickBooks Online Advanced: 4.4 rating - SendGrid: 4.2 rating - RingCX: 4.2 rating - Wufoo: 4.4 rating - Stripe Billing: 4.7 rating - Plivo: 4.3 rating --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## Twilio Rating: 4.4 out of 5 (508 reviews) Profile: [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Twilio is a cloud communication platform that provides APIs for building voice, messaging, and video capabilities into applications. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Unified multi-channel communications - Comprehensive voice and messaging APIs Cons: - Complicated account and verification processes - Slow support and platform delays #### Starting price Starting price: $0.01 Pricing details: Usage Based Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Routing: 4.9 rating - Call Recording: 4.3 rating - Call Center Management: 5.0 rating - Voice Mail: 5.0 rating #### Lowest rated features - Contact Management: 3.7 rating - Third-Party Integrations: 4.0 rating - Call Monitoring: 5.0 rating - Call Tracking Metrics: 5.0 rating #### Feature-related review snippet Reviewer: Roberto B. Reviewer details: Retail, 11-50 employees Published: May 3, 2023 > "The Twilio dashboard is very easy to use thanks to its intuitive interface, and they also offer a wide variety of communication services that adapt to the needs of each user" ### Gallery tab Ease of use: 4.1 out of 5 (508 reviews) #### Related review snippet Reviewer: Bonnie B. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: June 26, 2026 > "We do appreciate the ability to send mass texts out to our constituents and the ability to provide what they need quickly." ### Integrations tab Twilio connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#integrations) #### Most popular integrations - Zoho CRM: 5.0 rating - Zendesk Suite: 4.5 rating - Freshdesk: 4.6 rating - Zapier: 4.4 rating - Salesforce Service Cloud: 4.5 rating - Oracle Service: 4.5 rating #### Integrations-related review snippet Reviewer: Shane S. Reviewer details: Information Technology and Services, 1-10 employees Published: June 12, 2025 > "Twilio enabled quick and easy integration with my WordPress site to enable the notification of lead capture and form submissions." --- ## Zoom Phone Rating: 4.5 out of 5 (245 reviews) Profile: [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Built on Zoom's platform, Zoom's full-featured cloud phone consolidates business communication and collaboration into a single system. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $10.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Alerts/Notifications: 5.0 rating - Call Center Management: 5.0 rating - Call Recording: 5.0 rating #### Feature-related review snippet Reviewer: Kennedy F. Reviewer details: Health, Wellness and Fitness, 11-50 employees Published: May 13, 2025 > "It was easy to access and navigate with somebody who was less familiar with the software." ### Gallery tab Ease of use: 4.6 out of 5 (245 reviews) #### Related review snippet Reviewer: Cynthia B. Reviewer details: Professional Training & Coaching, 51-200 employees Published: January 2, 2025 > "Integration with desktop UI is really good, it provides a small widget that hides in the screen for easy access and it pops when an incoming call is due. Plus you can easily get to the dialer or history of calls with it without opening the full window" --- ## ActiveDEMAND Rating: 4.2 out of 5 (79 reviews) Profile: [ActiveDEMAND](https://www.capterra.com/p/142305/ActiveDEMAND/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Don't wait for the phone to ring make it ring! #### Rating breakdown - Ease of Use: 3.7 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $15.00 Pricing details: Usage Based, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Caller ID: 5.0 rating - Call Recording: 5.0 rating - Conversion Tracking: 5.0 rating - Keyword Tracking: 5.0 rating #### Lowest rated features - Call Tracking Metrics: 3.0 rating - CRM: 3.0 rating - IVR: 3.0 rating - Call Routing: 4.0 rating ### Gallery tab Ease of use: 3.7 out of 5 (79 reviews) #### Related review snippet Reviewer: Muhammad D. Reviewer details: Computer Software, 1-10 employees Published: September 8, 2022 > "I got a lot of functionality and ease of use. " ### Integrations tab ActiveDEMAND connects with 84+ software tools. [See all integrations](https://www.capterra.com/p/142305/ActiveDEMAND/#integrations) #### Most popular integrations - Bitrix24: 4.2 rating - Olark: 4.5 rating - Make: 4.8 rating - Kommo: 4.5 rating - Stripe Billing: 4.7 rating - Capsule: 4.5 rating - Highrise: 4.5 rating - Efficy CRM: 3.9 rating - LeadsBridge: 4.4 rating --- ## Zoho Voice Rating: 4.0 out of 5 (46 reviews) Profile: [Zoho Voice](https://www.capterra.com/p/251900/Zoho-Voice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zoho Voice is a flexible and scalable cloud-based business phone and contact center solution to efficiently run your business operation #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.2 out of 5 - Features: 3.7 out of 5 - Value for Money: 3.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $34.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Reporting: 4.0 rating - Activity Dashboard: 5.0 rating - Voice Mail: 5.0 rating - Call Recording: 4.5 rating #### Lowest rated features - Call Center Management: 3.0 rating - Automatic Call Distribution: 4.0 rating - Real-Time Data: 4.0 rating - Reporting & Statistics: 4.0 rating ### Gallery tab Ease of use: 4.2 out of 5 (46 reviews) #### Related review snippet Reviewer: Ignacio G. Reviewer details: Computer Software, 1-10 employees Published: October 24, 2024 > "Great integration with zoho products for direct click botton calls." ### Integrations tab Zoho Voice connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/251900/Zoho-Voice/#integrations) #### Most popular integrations - Zoho CRM: 3.5 rating - Zoho Desk: 3.5 rating - Zoho Recruit: 4.0 rating - Zoho Meeting: 4.6 rating - Bigin by Zoho CRM: 4.0 rating - Zoho One: 4.0 rating #### Integrations-related review snippet Reviewer: Ignacio G. Reviewer details: Computer Software, 1-10 employees Published: October 24, 2024 > "Great integration with zoho products for direct click botton calls." --- ## PhoneWagon Rating: 4.7 out of 5 (42 reviews) Profile: [PhoneWagon](https://www.capterra.com/p/157630/PhoneWagon/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Modern call tracking software to track inbound phone calls from marketing campaigns and measure the effectiveness of your ad spend. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $45.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Routing: Available - Caller ID: Available - Call Center Management: Not available - Conversion Tracking: Available - Voice Mail: Not available - Call Monitoring: Available - Automatic Call Distribution: Not available - Computer Telephony Integration: Not available - CRM: Available - Contact Management: Not available - Call Reporting: Available - Keyword Tracking: Available #### Feature-related review snippet Reviewer: Jack A. Reviewer details: Photography, 1-10 employees Published: December 8, 2020 > "I love the interface and weekly emails." ### Gallery tab Ease of use: 4.7 out of 5 (42 reviews) #### Related review snippet Reviewer: 👨‍💻 Armand M. Reviewer details: Computer Software, 51-200 employees Published: September 10, 2020 > "Their documentation is top notch and they have a great support team behind the product." ### Integrations tab PhoneWagon connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/157630/PhoneWagon/#integrations) #### Most popular integrations - Google Analytics 360: 4.7 rating - HubSpot CRM: 4.5 rating - Google Ads: 4.4 rating --- ## Nimbata Rating: 4.8 out of 5 (28 reviews) Profile: [Nimbata](https://www.capterra.com/p/163493/Nimbata/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Track offline conversions like phone calls and forms and push lead data to your marketing and sales stack. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $39.00 Pricing details: Usage Based, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Routing: 4.4 rating - Conversion Tracking: 5.0 rating - Call Tracking Metrics: 4.6 rating - Call Recording: 4.8 rating #### Lowest rated features - Caller ID: 4.9 rating - Keyword Tracking: 5.0 rating - CRM: 5.0 rating - Call Transcription: 5.0 rating #### Feature-related review snippet Reviewer: Eamon C. Reviewer details: Marketing and Advertising, 1-10 employees Published: November 5, 2024 > "The support with Nimbata is fantastic, Demitrios got on several calls with out team and was there every step of the way, the dashboard is intuitive and I love the product." ### Gallery tab Ease of use: 4.7 out of 5 (28 reviews) #### Related review snippet Reviewer: Antony N. Reviewer details: Marketing and Advertising, 1-10 employees Published: June 2, 2026 > "very low per-minute fees means costs are completely predictable across all clients." ### Integrations tab Nimbata connects with 14+ software tools. [See all integrations](https://www.capterra.com/p/163493/Nimbata/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - WordPress: 4.6 rating - Google Sheets: 5.0 rating - Google Analytics 360: 5.0 rating - HubSpot CRM: 4.5 rating - Zapier: 4.7 rating - Meta for Business: 5.0 rating - Google Ads: 5.0 rating --- ## CallFire Rating: 4.3 out of 5 (26 reviews) Profile: [CallFire](https://www.capterra.com/p/106571/CallFire-Cloud-Call-Center/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Share call detail reports, record any inbound calls, and receive both call & texts to local numbers using call tracking software. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $599.00 Pricing details: Usage Based, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Caller ID: 4.0 rating - Call Routing: 4.0 rating - Call Tracking Metrics: 3.0 rating ### Gallery tab Ease of use: 4.3 out of 5 (26 reviews) --- ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (31) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot API Automatic Call Distribution Call Center Management Call Monitoring Call Reporting Call Routing Call Transcription Caller ID Campaign Management Computer Telephony Integration Contact Management Conversion Tracking CRM Generative AI IVR Keyword Tracking Predictive Dialer Voice Mail Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Business Intelligence Software](https://www.capterra.com/business-intelligence-software/)[Call Center Software](https://www.capterra.com/call-center-software/)[Campaign Management Software](https://www.capterra.com/campaign-management-software/)[Lead Management Software](https://www.capterra.com/lead-management-software/)[Reporting Software](https://www.capterra.com/reporting-software/)[Sales Force Automation Software](https://www.capterra.com/sales-force-automation-software/)