---
title: "2025 Capterra Shortlist for Call Tracking | Capterra"
description: "Discover the highest-rated & most popular Call Tracking Software of 2025. Make Capterra Shortlist your first stop when searching for software."
source_url: "https://www.capterra.com/call-tracking-software/shortlist/"
page_type: "shortlist"
language: "en"
---

# 2025 Capterra Shortlist for Call Tracking

-   [All Products](https://www.capterra.com/call-tracking-software/)
-   [Capterra Shortlist](https://www.capterra.com/call-tracking-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

## Our Top 5 Picks 2025 Capterra Shortlist

The five highest-scoring tools from our shortlist, compared on the metrics that matter most.

| Metric | [Nextiva (Top Rated)](https://www.capterra.com/p/175788/Nextiva/) | [smrtPhone (Easy to Use)](https://www.capterra.com/p/255357/smrtPhone/) | [LiveAgent (Top Support)](https://www.capterra.com/p/102188/LiveAgent/) | [CallHippo (Feature Rich)](https://www.capterra.com/p/159578/CallHippo/) | [JustCall (Great Value)](https://www.capterra.com/p/157853/JustCall/) |
| --- | --- | --- | --- | --- | --- |
| Rating | 4.6 (919 reviews) | 4.7 (67 reviews) | 4.7 (1,787 reviews) | 4.4 (688 reviews) | 4.1 (225 reviews) |
| Capterra score | 99/100 | 88/100 | 87/100 | 86/100 | 82/100 |
| Starting price | $25.00/month | $75.00/month | $15.00/month | $0.00/month | $29.00/month |
| Free plan | Not available | Not available | Not available | Available | Not available |
| Free trial | Not available | Available | Available | Available | Available |
| Standout Feature | Agent Interface | API | Account Management | Callback Scheduling | Access Controls/Permissions |
| Integrations | 19 integrations | 12 integrations | 125 integrations | 21 integrations | 73 integrations |

---

## Explore the Full Call Tracking Shortlist

[

](https://www.capterra.com/p/175788/Nextiva/)

## [Nextiva](https://www.capterra.com/p/175788/Nextiva/)

[4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/)[View all reviews](https://www.capterra.com/p/175788/Nextiva/reviews/)

[](https://www.capterra.com/p/175788/Nextiva/)

Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email.

Overall Score

99/100

Popularity: 49/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.5

Features

4.5

Value for Money

4.5

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

13/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/255357/smrtPhone/)

## [smrtPhone](https://www.capterra.com/p/255357/smrtPhone/)

[4.7 (67)](https://www.capterra.com/p/255357/smrtPhone/reviews/)[View all reviews](https://www.capterra.com/p/255357/smrtPhone/reviews/)

[](https://www.capterra.com/p/255357/smrtPhone/)

smrtPhone is an Agentic Conversation Platform. People and AI share conversations. Work moves forward.

Overall Score

88/100

Popularity: 39/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.5

Value for Money

4.6

Paid plans start at

$75.00Per Month

Free Trial

Free Version

Category Features

16/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/102188/LiveAgent/)

## [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

[4.7 (1787)](https://www.capterra.com/p/102188/LiveAgent/reviews/)[View all reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)

[](https://www.capterra.com/p/102188/LiveAgent/)

Award-winning help desk, ticketing, live chat, and call center software with AI capabilities, user-friendly from the start.

Overall Score

87/100

Popularity: 38/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.6

Value for Money

4.6

Paid plans start at

$15.00Per Month

Free Trial

Free Version

Category Features

11/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/159578/CallHippo/)

## [CallHippo](https://www.capterra.com/p/159578/CallHippo/)

[4.4 (688)](https://www.capterra.com/p/159578/CallHippo/reviews/)[View all reviews](https://www.capterra.com/p/159578/CallHippo/reviews/)

[](https://www.capterra.com/p/159578/CallHippo/)

Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.

Overall Score

86/100

Popularity: 38/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.6

Features

4.3

Value for Money

4.2

Paid plans start at

Not provided by the vendor

Category Features

13/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/157853/JustCall/)

## [JustCall](https://www.capterra.com/p/157853/JustCall/)

[4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/)[View all reviews](https://www.capterra.com/p/157853/JustCall/reviews/)

[](https://www.capterra.com/p/157853/JustCall/)

Track calls, uncover patterns, and coach your team with real data. Start your free 14-day trial.

Overall Score

82/100

Popularity: 37/50

Ratings: 45/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.1

Features

4.1

Value for Money

4.1

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

14/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/208208/800-com/)

## [800.com](https://www.capterra.com/p/208208/800-com/)

[4.7 (350)](https://www.capterra.com/p/208208/800-com/reviews/)[View all reviews](https://www.capterra.com/p/208208/800-com/reviews/)

We are a full business phone system providing everything you need to communicate with your customers, all in one place.

Overall Score

80/100

Popularity: 31/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.7

Features

4.6

Value for Money

4.6

Paid plans start at

$149.00Per Month

Free Trial

Free Version

Category Features

13/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

## Get the full software list now

### The latest prices and features straight to your inbox. Compare anytime.

[

](https://www.capterra.com/p/152004/Call-tracking-software/)

## [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)

[4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/)[View all reviews](https://www.capterra.com/p/152004/Call-tracking-software/reviews/)

CTM lets you track & attribute leads, from any source, giving you data to confidently make marketing decisions & increase conversions.

Overall Score

77/100

Popularity: 29/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

$79.00Per Month

Free Trial

Free Version

Category Features

16/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/156125/Phonexa/)

## [Phonexa](https://www.capterra.com/p/156125/Phonexa/)

[5.0 (75)](https://www.capterra.com/p/156125/Phonexa/reviews/)[View all reviews](https://www.capterra.com/p/156125/Phonexa/reviews/)

Use trackable phone numbers to acquire detailed attribution on all your inbound call traffic and create speedy interactions with reps.

Overall Score

75/100

Popularity: 26/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

5.0

Features

4.9

Value for Money

4.8

Paid plans start at

Not provided by the vendor

Category Features

14/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/150822/Convirza/)

## [Convirza](https://www.capterra.com/p/150822/Convirza/)

[4.4 (99)](https://www.capterra.com/p/150822/Convirza/reviews/)[View all reviews](https://www.capterra.com/p/150822/Convirza/reviews/)

[](https://www.capterra.com/p/150822/Convirza/)

Turn conversations into Customers. Create and Convert more leads with Conversation Analytics®, AI and Call Tracking.

Overall Score

71/100

Popularity: 24/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.7

Features

4.2

Value for Money

4.3

Paid plans start at

$69.00Per Month

Free Trial

Free Version

Category Features

14/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

[

](https://www.capterra.com/p/162502/VoIPstudio/)

## [VoIPstudio](https://www.capterra.com/p/162502/VoIPstudio/)

[4.7 (55)](https://www.capterra.com/p/162502/VoIPstudio/reviews/)[View all reviews](https://www.capterra.com/p/162502/VoIPstudio/reviews/)

[](https://www.capterra.com/p/162502/VoIPstudio/)

Simple and powerful cloud phone solution. Get enterprise telephony features at a great price.

Overall Score

70/100

Popularity: 22/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.6

Features

4.4

Value for Money

4.7

Paid plans start at

$6.00Per Month

Free Trial

Free Version

Category Features

11/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[View All Call Tracking Software](https://www.capterra.com/call-tracking-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:March 28, 2025