Intelligent Service Management vs Virima

Starting Price

Not provided by vendor

$10,000.00/year

Best For

MSPs, Higher Education, Healthcare, Public Sector, Start-ups

IT operations, asset, service, security, and compliance management teams and application stakeholders in multiple industries, including healthcare, manufacturing, education, and managed services.

Rating


4.4 / 5
(22)
Read All Reviews

4.6 / 5
(11)
Read All Reviews

Ideal number of Users

1 - 1000+

10 - 1000+

Ease of Use


4.4 / 5

4.4 / 5

Customer Support


4.4 / 5

5 / 5

Features & Functionality


4.1 / 5

4.5 / 5

Value for Money


4.1 / 5

4.9 / 5

Pros

  • "Easy to use, does what it's meant to do, interface is great and the advanced reports are a charm."

  • "Overall we are satisfied. The support has been very prompt and communication has been excellent."

Cons

  • "The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad."

  • "Currently we're worried about the performance and availability."

Product Features

  • check Approval Workflow
  • close Audit Trail
  • close Change Calendar
  • check Change Planning
  • close Compliance Management
  • close Prioritization
  • close Release Management
  • close Task Management
  • close Training Management
  • check Approval Workflow
  • check Audit Trail
  • check Change Calendar
  • check Change Planning
  • check Compliance Management
  • check Prioritization
  • check Release Management
  • check Task Management
  • close Training Management

Screenshots

View 5 screenshots 100800 thumb
View 5 screenshots 161279 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • close Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Intelligent Service Management vs Virima

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