drumroll.io vs Freshservice

Starting Price

Not provided by vendor

$19.00/month/user

Best For

Not provided by vendor

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Rating

(0)
4.5 / 5
(362)
Read All Reviews

Ideal number of Users

Not provided by vendor

1 - 1000+

Ease of Use




4.6 / 5


  • "Easy to use and helps make better use of my time when working on tickets. Allows me to track my progress and time spent on each issue."

  • "Easy to use interface, intuitive and responsive. Supports the majority of our daily ITIL based needs."

Customer Support




4.7 / 5


  • "Easy to use, good customer support. This software will be good for non-complex, single task or workgroup ticketing system."

  • "Being able to add my companies assets to the software. Also, the ease of managing multiple help desk tickets."

Features & Functionality




4.3 / 5


  • "The user interface is superb, and the company has been in the market for so long that they have literally thought of everything."

  • "Much more organized team, much quicker resolution of issues and the ability to collaborate on problemseasily and efficiently."

Value for Money




4.5 / 5


  • "The range of features can satisfy every big and small business. Depending on the needs, an appropriate cost plan can be selected."

  • "The amount of features available make the service very cost effective."

Product Features

Not provided by vendor
  • check Approval Workflow
  • check Audit Trail
  • check Change Calendar
  • check Change Planning
  • check Compliance Management
  • check Prioritization
  • check Release Management
  • check Task Management
  • close Training Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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drumroll.io vs Freshservice

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