--- title: "Best Chatbot Software 2026 | Capterra" description: "Find the top Chatbot software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/chatbot-software/" page_type: "category" language: "en" --- # Best Chatbot Software ## Gemini Rating: 4.6 out of 5 (74 reviews) Profile: [Gemini](https://www.capterra.com/p/10020130/Gemini/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Gemini is a family of multimodal, generative AI models. These models were developed by Google DeepMind and Google Research. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Chatbot: Available - Automated Responses: Not available - Natural Language Processing: Available - Customer Support: Not available - AI/Machine Learning: Available - Language Detection: Not available - Code-free Development: Not available - Lead Capture: Not available - Customizable Branding: Not available - Automated Routing: Not available - Pre-Configured Bot: Not available - For Sales/Marketing: Not available #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Education Management, 51-200 employees Published: May 5, 2026 > "The interface is very easy to use and familiar, and I love that I can access it from the browser, the mobile app, and directly inside Google Workspace without changing my workflow." ### Gallery tab Ease of use: 4.8 out of 5 (74 reviews) #### Related review snippet Reviewer: Christopher V. Reviewer details: Non-Profit Organization Management, 1-10 employees Published: July 23, 2026 > "Overall, working with Gemini feels less like using a rigid search box and more like collaborating with a sharp, adaptable partner. Because it’s natively multimodal, it handles text, code, image generation, and live audio back-and-forth seamlessly without losing the plot. When you're tackling big projects, like breaking down massive documents or debugging code, its massive context window and scannable breakdowns save huge amounts of time." ### Integrations tab Gemini connects with 14+ software tools. [See all integrations](https://www.capterra.com/p/10020130/Gemini/#integrations) #### Most popular integrations - Google Docs: 4.9 rating - Google Drive: 4.9 rating - Gmail: 4.8 rating - Google Sheets: 4.8 rating - Google Meet: 4.5 rating - Google Forms: 5.0 rating #### Integrations-related review snippet Reviewer: angel V. Reviewer details: Food & Beverages, 51-200 employees Published: December 18, 2025 > "Smooth integration with Google Workspace, fast responses, and very natural writing style." --- ## SAS Viya Rating: 4.4 out of 5 (12 reviews) Profile: [SAS Viya](https://www.capterra.com/p/10004983/SAS-Viya/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? SAS Viya is a cloud-native AI and analytics platform that integrates data, builds models, and manages cloud infrastructure. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 3.9 out of 5 - Features: 4.4 out of 5 - Value for Money: 3.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: Yes Free demo: No ### Features tab #### Most popular features - Chatbot: Available - Automated Responses: Available - Natural Language Processing: Available - Customer Support: Not available - AI/Machine Learning: Available - Language Detection: Not available - Code-free Development: Not available - Lead Capture: Not available - Customizable Branding: Not available - Automated Routing: Not available - Pre-Configured Bot: Not available - For Sales/Marketing: Not available ### Gallery tab Ease of use: 4.1 out of 5 (12 reviews) ### Integrations tab SAS Viya connects with 38+ software tools. [See all integrations](https://www.capterra.com/p/10004983/SAS-Viya/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - OneDrive: 4.5 rating - Google Analytics 360: 4.7 rating - Twitter/X: 4.5 rating - YouTube: 4.7 rating - Facebook Business Suite: 4.3 rating - Azure Synapse Analytics: 4.3 rating - Red Hat Enterprise Linux: 4.6 rating - Databricks: 4.5 rating --- ## Text Rating: 4.7 out of 5 (30 reviews) Profile: [Text](https://www.capterra.com/p/10031687/Text/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Customer service software that drives revenue. AI agents, live chat, tickets, and automation in one inbox. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Transcripts/Chat History: 4.8 rating - Generative AI: 4.3 rating - Customizable Branding: 4.6 rating - Language Detection: 5.0 rating #### Lowest rated features - Proactive Chat: 4.0 rating - Intent Recognition: 3.0 rating - Chatbot: 4.0 rating - Contextual Guidance: 4.0 rating #### Feature-related review snippet Reviewer: Bart C. Reviewer details: Design, 51-200 employees Published: May 15, 2026 > "Great admin UI/UX, easy management, and strong long-term value from Text’s AI chatbot tools for e-commerce and for client experience." ### Gallery tab Ease of use: 4.7 out of 5 (30 reviews) #### Related review snippet Reviewer: Samantha S. Reviewer details: Education Management, 51-200 employees Published: April 23, 2026 > "The UI is straightforward enough that new agents can pick it up quickly, and the options for integration (whatsapp, instagram, fb messenger, SMS, etc.) is great for staying connected across different customer facing platforms." ### Integrations tab Text connects with 42+ software tools. [See all integrations](https://www.capterra.com/p/10031687/Text/#integrations) #### Most popular integrations - Slack: 4.7 rating - Mailchimp: 4.5 rating - WordPress: 5.0 rating - Shopify: 4.5 rating - LiveChat: 5.0 rating - ChatGPT: 4.4 rating #### Integrations-related review snippet Reviewer: Samantha S. Reviewer details: Education Management, 51-200 employees Published: April 23, 2026 > "The UI is straightforward enough that new agents can pick it up quickly, and the options for integration (whatsapp, instagram, fb messenger, SMS, etc.) is great for staying connected across different customer facing platforms." --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## ZyraTalk Rating: 4.7 out of 5 (17 reviews) Profile: [ZyraTalk](https://www.capterra.com/p/207596/ZyraTalk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ZyraTalk: The ultimate AI customer service solution. Automate conversations, increase leads, streamline support. Mind blowing AI. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $500.00 Pricing details: Usage Based, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Live Chat: 4.8 rating - Chatbot: 4.3 rating - Customer Support: 4.3 rating - Automated Responses: 4.7 rating #### Lowest rated features - Lead Capture: 4.0 rating - Transcripts/Chat History: 5.0 rating - Automated Routing: 5.0 rating - Intent Recognition: 5.0 rating ### Gallery tab Ease of use: 4.8 out of 5 (17 reviews) ### Integrations tab ZyraTalk connects with 17+ software tools. [See all integrations](https://www.capterra.com/p/207596/ZyraTalk/#integrations) #### Most popular integrations - HubSpot CRM: 4.5 rating - Zapier: 4.7 rating - Housecall Pro: 4.7 rating - Keap: 4.1 rating - SugarCRM: 3.8 rating - ServiceTitan: 4.0 rating - Service Fusion: 4.3 rating - HubSpot Service Hub: 4.4 rating - CallRail: 4.5 rating --- ## ChatBot Rating: 4.6 out of 5 (66 reviews) Profile: [ChatBot](https://www.capterra.com/p/166420/ChatBot/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ChatBot.com is an all-in-one platform to create, deploy, and track conversation AI agents across channels. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $50.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Chatbot: 4.5 rating - Natural Language Processing: 4.7 rating - AI/Machine Learning: 4.7 rating - Live Chat: 4.1 rating #### Lowest rated features - Pre-Configured Bot: 2.5 rating - Lead Qualification: 3.7 rating - Code-free Development: 4.0 rating - Multi-Channel Communication: 4.3 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Marketing and Advertising, 1-10 employees Published: October 5, 2021 > "This has a premium look and feel, which is good for the reputation of my business. " ### Gallery tab Ease of use: 4.7 out of 5 (66 reviews) #### Related review snippet Reviewer: Carlin T. Reviewer details: Education Management, Self-employed Published: June 3, 2025 > "Chatbot gives me more confidence in asking questions and getting my questions resolved and allows me to have less interaction with a human." ### Integrations tab ChatBot connects with 37+ software tools. [See all integrations](https://www.capterra.com/p/166420/ChatBot/#integrations) #### Most popular integrations - Slack: 5.0 rating - WordPress: 4.6 rating - Zapier: 4.7 rating - Meta for Business: 5.0 rating - LiveChat: 4.6 rating - BigCommerce: 4.4 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Construction, 1-10 employees Published: July 21, 2025 > "Easy intergration with other apps." --- ## Social Intents Rating: 4.7 out of 5 (10 reviews) Profile: [Social Intents](https://www.capterra.com/p/211547/Social-Intents/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Engage website visitors instantly through seamless AI chatbot and live chat integrations with Microsoft Teams, Slack, Google Chat. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $49.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Most popular features - Chatbot: Available - Automated Responses: Available - Natural Language Processing: Available - Customer Support: Available - AI/Machine Learning: Available - Language Detection: Available - Code-free Development: Available - Lead Capture: Available - Customizable Branding: Available - Automated Routing: Available - Pre-Configured Bot: Available - For Sales/Marketing: Available ### Gallery tab Ease of use: 4.6 out of 5 (10 reviews) ### Integrations tab Social Intents connects with 19+ software tools. [See all integrations](https://www.capterra.com/p/211547/Social-Intents/#integrations) #### Most popular integrations - Slack: 4.7 rating - WordPress: 4.6 rating - Microsoft Teams: 4.5 rating - Wix: 4.4 rating - Webex Suite: 4.4 rating - Shopify: 4.5 rating - Zapier: 4.7 rating - Google Chat: 4.5 rating - ChatGPT: 4.4 rating --- ## Chatsi Rating: 5.0 out of 5 (2 reviews) Profile: [Chatsi](https://www.capterra.com/p/10023088/Chatsi/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? An AI-powered sales assistant designed to bring the in-store experience online, providing recommendations and real-time support. #### Rating breakdown - Ease of Use: 5.0 out of 5 - Customer Service: 5.0 out of 5 - Features: 5.0 out of 5 - Value for Money: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Flat Rate, Per Year Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Customizable Branding: 5.0 rating - For Sales/Marketing: 5.0 rating - Workflow Automation: 5.0 rating ### Gallery tab Ease of use: 5.0 out of 5 (2 reviews) ### Integrations tab Chatsi connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/10023088/Chatsi/#integrations) #### Most popular integrations - Shopify: 4.5 rating - WooCommerce: 4.5 rating - BigCommerce: 4.4 rating - Shopify POS: 4.6 rating - Shopify Plus: 4.7 rating - Salesforce Commerce Cloud: 4.5 rating - Salesforce for Retail: 4.5 rating - Shopify Collabs: 4.8 rating - Shopify Product Options App: 5.0 rating --- ## Pipedrive Rating: 4.5 out of 5 (3,057 reviews) Profile: [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Engage visitors to your website 24/7 with Pipedrive's Chatbot and Live Chat. Turn your window shoppers into qualified leads. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Minimal learning curve for users - Highly visual sales pipeline management Cons: - Limited advanced reporting capabilities - Cumbersome search and filter options #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Customer Support: 4.0 rating - Chatbot: 3.0 rating - Lead Capture: 4.0 rating - Lead Qualification: 4.0 rating #### Feature-related review snippet Reviewer: Samuel B. Reviewer details: Information Services, 1-10 employees Published: September 3, 2024 > "Nice interface for business and prospects management" ### Gallery tab Ease of use: 4.5 out of 5 (3,057 reviews) #### Related review snippet Reviewer: Brett B. Reviewer details: Marketing and Advertising, 1-10 employees Published: July 14, 2026 > "Pipedrive gives you a clear visual view of your sales pipeline, makes it easy to manage opportunities and follow-ups, and helps you stay organized without the complexity and administrative burden that often come with larger CRMs." ### Integrations tab Pipedrive connects with 96+ software tools. [See all integrations](https://www.capterra.com/p/132666/Pipedrive/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - QuickBooks Online: 4.3 rating - Aircall: 4.2 rating - Proposify: 4.4 rating - Help Scout: 4.6 rating - Wishpond: 4.1 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Logistics and Supply Chain, 51-200 employees Published: November 12, 2024 > "The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights, and reporting." --- ## Writesonic Rating: 4.8 out of 5 (2,102 reviews) Profile: [Writesonic](https://www.capterra.com/p/219972/Writesonic/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Writesonic helps you Win Customers from AI Search #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible platform - Versatile idea generation support Cons: - Restrictive credit-based usage - Constrained word allowances #### Starting price Starting price: $10.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No #### Pricing review snippet Reviewer: Jayda K. Reviewer details: Marketing and Advertising, Self-employed Published: December 18, 2023 > "That’s its easy to use and it’s free especially when your on a budget and trying not to spend too much money at the start of opening my business" ### Features tab #### Highest rated features - Natural Language Processing: 4.7 rating - Language Detection: 4.8 rating - Multi-Language: 5.0 rating - AI/Machine Learning: 5.0 rating #### Feature-related review snippet Reviewer: Julia M. Reviewer details: Computer Software, Self-employed Published: November 25, 2024 > "The interface is super intuitive, making it a breeze to navigate. Plus, the features are both powerful and flexible, perfect for all sorts of writing tasks." ### Gallery tab Ease of use: 4.8 out of 5 (2,102 reviews) #### Related review snippet Reviewer: Otávio A. Reviewer details: Marketing and Advertising, 1-10 employees Published: May 30, 2025 > "With the personalized writing model that focuses on the website's writing style, it has provided us with great benefits in relation to organic positioning on Google." ### Integrations tab Writesonic connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/219972/Writesonic/#integrations) #### Most popular integrations - WordPress: 4.7 rating - Zapier: 4.7 rating - Google Chrome: 4.4 rating #### Integrations-related review snippet Reviewer: Carina B. Reviewer details: Writing and Editing, Self-employed Published: February 26, 2025 > "The platform improves usability through its SEO tool integration and customizable tone adjustments." --- ## LiveAgent Rating: 4.7 out of 5 (1,787 reviews) Profile: [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Award-winning help desk, ticketing, live chat, and call center software with AI capabilities, user-friendly from the start. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive omnichannel support tools - Efficient client interaction management Cons: - Frequent technical glitches and instability - Cumbersome and inconsistent email handling #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Multi-Channel Communication: 5.0 rating - Live Chat: 5.0 rating - Customer Experience Management: 5.0 rating - Transcripts/Chat History: 4.0 rating #### Lowest rated features - Chatbot: 3.0 rating #### Feature-related review snippet Reviewer: Sanket Y. Reviewer details: Information Technology and Services, 10,001+ employees Published: March 27, 2026 > "I like how easy the interface is to use, even for people who are new to it." ### Gallery tab Ease of use: 4.6 out of 5 (1,787 reviews) #### Related review snippet Reviewer: Jacopo R. Reviewer details: Information Technology and Services, 1-10 employees Published: May 6, 2026 > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." ### Integrations tab LiveAgent connects with 125+ software tools. [See all integrations](https://www.capterra.com/p/102188/LiveAgent/#integrations) #### Most popular integrations - Slack: 4.4 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Joomla: 4.2 rating - GetResponse: 4.2 rating - BigCommerce: 4.4 rating #### Integrations-related review snippet Reviewer: Carole K. Reviewer details: Higher Education, 11-50 employees Published: August 22, 2024 > "The integration with Zimbra is also a plus (although I could not test it in the free trial)" --- ## Appy Pie Rating: 4.6 out of 5 (1,393 reviews) Profile: [Appy Pie](https://www.capterra.com/p/140928/Appy-Pie/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Appy Pie is an AI App and Website Builder with prompt-based creation plus visual and selection-based editing for easy customization. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Responsive 24/7 customer service - Accessible app builder platform Cons: - Frequent technical and usability problems - High costs and limited trial #### Starting price Starting price: $16.00 Pricing details: Usage Based, Per Month Free trial: Yes Free demo: No #### Pricing review snippet Reviewer: John M. Reviewer details: Education Management, Self-employed Published: June 24, 2025 > "They offer great value for money, excellent support, and some really good options." ### Features tab #### Highest rated features - Customer Support: 4.3 rating - Chatbot: 4.7 rating - Code-free Development: 4.5 rating - Natural Language Processing: 4.3 rating #### Lowest rated features - Automated Responses: 4.0 rating - Customizable Branding: 4.5 rating - Workflow Automation: 5.0 rating - Contextual Guidance: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Information Technology and Services, 11-50 employees Published: November 29, 2023 > "appy pie has a great user interface on the first glance which i think attract a lot of clients" ### Gallery tab Ease of use: 4.6 out of 5 (1,393 reviews) #### Related review snippet Reviewer: Mystical J. Reviewer details: Accounting, 1-10 employees Published: June 8, 2026 > "The platform makes it incredibly easy to attach modern features like push notifications, in-app purchases, and geofencing without building them from scratch." ### Integrations tab Appy Pie connects with 34+ software tools. [See all integrations](https://www.capterra.com/p/140928/Appy-Pie/#integrations) #### Most popular integrations - WordPress: 5.0 rating - Google Meet: 4.5 rating - Microsoft Teams: 4.5 rating - Shopify: 4.5 rating - Instagram: 4.7 rating - ClickUp: 4.6 rating #### Integrations-related review snippet Reviewer: Emanuel C. Reviewer details: Media Production, 11-50 employees Published: May 27, 2025 > "That helped drive up our engagement and allowed to reach an audience that is more mobile than web." --- ## Intercom Rating: 4.5 out of 5 (1,134 reviews) Profile: [Intercom](https://www.capterra.com/p/134347/Intercom/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Versatile multichannel messaging tools - Efficient client support management Cons: - Complex and expensive pricing - Frequent technical glitches #### Starting price Starting price: $39.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Chatbot: 4.6 rating - Live Chat: 4.7 rating - Customer Support: 4.2 rating - Transcripts/Chat History: 4.5 rating #### Lowest rated features - Code-free Development: 3.9 rating - Lead Capture: 4.2 rating - Workflow Automation: 3.0 rating - Lead Qualification: 3.5 rating #### Feature-related review snippet Reviewer: Henrik R. Reviewer details: Program Development, 51-200 employees Published: May 28, 2025 > "The intuitive interface allows for complex automation without requiring deep technical knowledge, which is a huge plus." ### Gallery tab Ease of use: 4.4 out of 5 (1,134 reviews) #### Related review snippet Reviewer: DAVIS O. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: August 20, 2025 > "The live chat is fast and responsive, and the ability to see user activity in real time adds a layer of context that makes support feel proactive rather than reactive." ### Integrations tab Intercom connects with 97+ software tools. [See all integrations](https://www.capterra.com/p/134347/Intercom/#integrations) #### Most popular integrations - Slack: 4.9 rating - Zapier: 4.8 rating - Meta for Business: 4.4 rating - Marketo Engage: 4.3 rating - Aircall: 4.2 rating - Operations Hub: 4.8 rating #### Integrations-related review snippet Reviewer: Rebecca D. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: August 21, 2025 > "We're also very happy with how it integrates with our other systems." --- ## Birdeye Rating: 4.7 out of 5 (704 reviews) Profile: [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Birdeye is a Reputation & Customer Experience platform used by over 100k businesses to manage reviews, engage visitors, & grow sales. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Simple and intuitive platform - Enhanced online reputation management Cons: - Recurring technical and integration problems - Inconsistent support and communication #### Starting price Starting price: Not available Pricing details: Other, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Chatbot: 4.9 rating - Transcripts/Chat History: 4.8 rating - Automated Responses: 5.0 rating - Live Chat: 4.7 rating #### Lowest rated features - Lead Qualification: 4.0 rating - Proactive Chat: 5.0 rating - AI/Machine Learning: 5.0 rating - Code-free Development: 5.0 rating #### Feature-related review snippet Reviewer: Abby J. Reviewer details: Marketing and Advertising, 11-50 employees Published: June 11, 2024 > "They offer applicable information, high quality tools, and an ever-changing range of product offerings." ### Gallery tab Ease of use: 4.7 out of 5 (704 reviews) #### Related review snippet Reviewer: Steven L. Reviewer details: Real Estate, 1,001-5,000 employees Published: May 7, 2026 > "Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve." ### Integrations tab Birdeye connects with 111+ software tools. [See all integrations](https://www.capterra.com/p/152997/BirdEye/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Mailchimp: 4.5 rating - Pipedrive: 4.5 rating - Square Point of Sale: 4.6 rating - Mindbody: 4.0 rating - Constant Contact: 4.3 rating #### Integrations-related review snippet Reviewer: Jacob N. Reviewer details: Health, Wellness and Fitness, 11-50 employees Published: January 16, 2023 > "Integration is not too difficult and features outweigh other platforms." --- ## Weave Rating: 4.3 out of 5 (672 reviews) Profile: [Weave](https://www.capterra.com/p/141842/Weave/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 3.9 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Enhanced patient interaction tools - Intuitive and accessible interface Cons: - Unreliable phone system functionality - Slow and inconsistent support response #### Starting price Starting price: $199.00 Pricing details: Other, Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Chatbot: Not available - Automated Responses: Not available - Natural Language Processing: Not available - Customer Support: Available - AI/Machine Learning: Not available - Language Detection: Not available - Code-free Development: Not available - Lead Capture: Not available - Customizable Branding: Available - Automated Routing: Not available - Pre-Configured Bot: Not available - For Sales/Marketing: Not available #### Feature-related review snippet Reviewer: Amanda J. Reviewer details: Medical Practice, 1-10 employees Published: July 10, 2025 > "The initial setup was smooth, and the interface was user-friendly, which made onboarding relatively simple for the team." ### Gallery tab Ease of use: 4.5 out of 5 (672 reviews) #### Related review snippet Reviewer: Isla W. Reviewer details: Computer Software, 201-500 employees Published: April 8, 2026 > "Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when tracking down appointment details or sending reminders." ### Integrations tab Weave connects with 41+ software tools. [See all integrations](https://www.capterra.com/p/141842/Weave/#integrations) #### Most popular integrations - DrChrono: 3.9 rating - eClinicalWorks: 3.3 rating - Dentrix: 4.9 rating - ezyVet: 4.6 rating - Dentrix Ascend: 4.1 rating - Eaglesoft: 4.9 rating #### Integrations-related review snippet Reviewer: Tom H. Reviewer details: Medical Practice, 1-10 employees Published: November 21, 2024 > "From day one has been very easy to integrate." --- ## Lime Connect Rating: 4.6 out of 5 (648 reviews) Profile: [Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Lime Connect is the leading GDPR-compliant software for automation & messaging that helps businesses transform customer communication. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $87.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Lead Qualification: 3.0 rating - For Sales/Marketing: 2.0 rating ### Gallery tab Ease of use: 4.5 out of 5 (648 reviews) #### Related review snippet Reviewer: Jose C. Reviewer details: Internet, Self-employed Published: July 7, 2023 > "Being able to have a centralized inbox to interact with my customers through different channels like website, WhatsApp and Facebook was just amazing." ### Integrations tab Lime Connect connects with 35+ software tools. [See all integrations](https://www.capterra.com/p/131558/Userlike-Live-Chat/#integrations) #### Most popular integrations - Slack: 4.7 rating - Mailchimp: 4.5 rating - Jira: 4.4 rating - GitHub: 4.8 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Pipedrive: 4.5 rating - Cloudflare: 4.7 rating - SugarCRM: 3.8 rating --- ## Tidio Rating: 4.7 out of 5 (590 reviews) Profile: [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Use the simple drag-and-drop visual chatbot builder to create automation flows. Resolve up to 64% of the tickets with conversational AI #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Chatbot: 4.7 rating - Live Chat: 4.8 rating - Customer Support: 4.6 rating - Transcripts/Chat History: 4.6 rating #### Lowest rated features - Automated Routing: 3.0 rating - Automated Responses: 4.4 rating - Natural Language Processing: 4.4 rating - Lead Qualification: 4.4 rating #### Feature-related review snippet Reviewer: Guillermo G. Reviewer details: Renewables & Environment, 11-50 employees Published: May 27, 2025 > "The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be able to see your flow diagramed)." ### Gallery tab Ease of use: 4.7 out of 5 (590 reviews) #### Related review snippet Reviewer: Monika D. Reviewer details: Information Technology and Services, 201-500 employees Published: December 17, 2025 > "It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with internal support." ### Integrations tab Tidio connects with 45+ software tools. [See all integrations](https://www.capterra.com/p/144040/Tidio-Chat/#integrations) #### Most popular integrations - Wix: 4.9 rating - Google Analytics 360: 4.9 rating - Shopify: 5.0 rating - Adobe Commerce: 4.3 rating - Agile CRM: 4.1 rating - Campaign Monitor by Marigold: 4.5 rating #### Integrations-related review snippet Reviewer: Claudio F. Reviewer details: Accounting, 1-10 employees Published: July 11, 2025 > "We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and automations in one tool." --- ## Celoxis Rating: 4.5 out of 5 (531 reviews) Profile: [Celoxis](https://www.capterra.com/p/5923/Celoxis/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Celoxis is an all-in-one project management tool with built-in features, customizable reports and fast setup. Zero stress, just results #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $10.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Multi-Channel Communication: 5.0 rating - AI/Machine Learning: 4.6 rating - Chatbot: 4.7 rating - Natural Language Processing: 3.8 rating #### Lowest rated features - Automated Responses: 4.3 rating - Customer Support: 4.3 rating #### Feature-related review snippet Reviewer: Rakesh J. Reviewer details: Hospital & Health Care, 11-50 employees Published: June 29, 2026 > "The interface is clean, and after the initial setup, it becomes comfortable to use for managing routine work and department activities." ### Gallery tab Ease of use: 4.4 out of 5 (531 reviews) #### Related review snippet Reviewer: Shivakumar P. Reviewer details: Information Technology and Services, 51-200 employees Published: June 18, 2026 > "It is a comprehensive project management solution that combines project tracking, resource allocation, budgeting, and reporting in a single platform." ### Integrations tab Celoxis connects with 30+ software tools. [See all integrations](https://www.capterra.com/p/5923/Celoxis/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Dropbox: 4.5 rating - Microsoft Excel: 4.8 rating - Salesforce Sales Cloud: 4.4 rating - Jira: 4.7 rating - Gmail: 4.8 rating #### Integrations-related review snippet Reviewer: Michelle R. Reviewer details: Public Relations and Communications, 11-50 employees Published: February 26, 2021 > "As we did not have a previous system that was being used within the company, it was great to be able to integrate Celoxis into our daily work. " --- ## ChatGPT Rating: 4.4 out of 5 (382 reviews) Profile: [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ChatGPT is a natural language processing tool that leverages AI functionality and helps users converse with chatbots like humans. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Versatile brainstorming assistant - Intuitive and accessible interface Cons: - Cost and feature limitations - Frequent errors and glitches #### Starting price Starting price: $0.00 Free trial: No Free demo: No ### Features tab #### Highest rated features - Natural Language Processing: 4.6 rating - Chatbot: 4.5 rating - Multi-Language: 4.5 rating - Language Detection: 4.8 rating #### Lowest rated features - Contextual Guidance: 4.1 rating - AI/Machine Learning: 4.6 rating - Sentiment Analysis: 4.5 rating - Proactive Chat: 4.3 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 201-500 employees Published: June 1, 2026 > "The platform is intuitive, fast, and constantly improving with new features and capabilities. Once you learn how to write effective prompts, ChatGPT becomes an incredibly powerful assistant for learning, problem-solving, and workflow efficiency." ### Gallery tab Ease of use: 4.7 out of 5 (382 reviews) #### Related review snippet Reviewer: Jessica G. Reviewer details: Real Estate, Self-employed Published: April 20, 2026 > "I love using ChatGPT to streamline my real estate business it helps me quickly create engaging listing descriptions, social media posts, and client communications." ### Integrations tab ChatGPT connects with 1+ software tools. [See all integrations](https://www.capterra.com/p/10009334/ChatGPT/#integrations) #### Most popular integrations - Canva: 4.6 rating #### Integrations-related review snippet Reviewer: Nikita P. Reviewer details: Electrical/Electronic Manufacturing, 11-50 employees Published: July 15, 2025 > "The interface is clean and easy to use, and updates like code interpreter and plugin access keep expanding its capabilities." --- ## ExecVision Rating: 4.3 out of 5 (348 reviews) Profile: [ExecVision](https://www.capterra.com/p/165609/ExecVision-For-Sales/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ExecVision's conversation intelligence platform mines insights from customer and prospect conversations to improve rep performance. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Sales performance improvement platform - Collaborative call coaching features Cons: - Unreliable call listening experience #### Starting price Starting price: $1.00 Pricing details: Per Year Free trial: Yes Free demo: No ### Features tab #### Most popular features - Chatbot: Not available - Automated Responses: Not available - Natural Language Processing: Available - Customer Support: Not available - AI/Machine Learning: Available - Language Detection: Not available - Code-free Development: Not available - Lead Capture: Not available - Customizable Branding: Not available - Automated Routing: Not available - Pre-Configured Bot: Not available - For Sales/Marketing: Not available #### Feature-related review snippet Reviewer: Sarah S. Reviewer details: Information Technology and Services, 201-500 employees Published: December 1, 2021 > "the interface is lovely and clean." ### Gallery tab Ease of use: 4.2 out of 5 (348 reviews) #### Related review snippet Reviewer: Rosette B. Reviewer details: Human Resources, 1,001-5,000 employees Published: June 27, 2023 > "the advantage is the capacity to tune in and audit calls with your friends as recently said." ### Integrations tab ExecVision connects with 31+ software tools. [See all integrations](https://www.capterra.com/p/165609/ExecVision-For-Sales/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Zoom Workplace: 4.6 rating - Webex Suite: 4.4 rating - NiCE CXone: 4.2 rating - Dialpad: 4.2 rating - Five9: 4.2 rating - Aircall: 5.0 rating - Groove: 4.7 rating - FrontSpin: 4.2 rating --- ## Smartsupp Rating: 4.6 out of 5 (343 reviews) Profile: [Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Automate customer care processes, increase sales, and boost your conversion rates with our chatbot and AI shopping assistant. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $17.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Live Chat: 4.7 rating - Chatbot: 4.4 rating - Transcripts/Chat History: 4.7 rating - Customer Support: 4.3 rating #### Lowest rated features - Automated Responses: 2.5 rating - Customizable Branding: 4.6 rating - Proactive Chat: 4.8 rating - Multi-Channel Communication: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Information Technology and Services, 1-10 employees Published: March 13, 2023 > "The interface is simple and clean and the learning curve is incredibly friendly." ### Gallery tab Ease of use: 4.8 out of 5 (343 reviews) #### Related review snippet Reviewer: Anca D. Reviewer details: Apparel & Fashion, 1-10 employees Published: June 8, 2023 > "I can connect and communicate through one single tool (Smartupp) and include Facebook customers as well as customers direct from my site" ### Integrations tab Smartsupp connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/136251/Smartsupp-live-chat/#integrations) #### Most popular integrations - WordPress: 5.0 rating - Squarespace: 4.6 rating - Weebly: 4.3 rating - Joomla: 4.7 rating - Drupal: 4.2 rating - Instapage: 4.5 rating #### Integrations-related review snippet Reviewer: Ondrej Š. Reviewer details: Medical Devices, 1-10 employees Published: March 18, 2021 > "I am using it for 3 years on different web sites and I am very satisfied with the features." --- ## Wati Rating: 4.6 out of 5 (204 reviews) Profile: [Wati](https://www.capterra.com/p/204314/WATI/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? The Agentic Customer Engagement Platform built for Revenue Growth #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $59.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Chatbot: 4.6 rating - Live Chat: 4.6 rating - Customer Experience Management: 4.3 rating - Automated Responses: 4.7 rating #### Lowest rated features - Natural Language Processing: 3.9 rating - AI/Machine Learning: 4.2 rating - Pre-Configured Bot: 4.4 rating - Code-free Development: 4.5 rating #### Feature-related review snippet Reviewer: Beema Sankar P. Reviewer details: Textiles, 1-10 employees Published: October 29, 2024 > "The intuitive interface makes it easy to navigate and implement, making it a valuable asset for our operations" ### Gallery tab Ease of use: 4.6 out of 5 (204 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Graphic Design, 1-10 employees Published: December 26, 2025 > "It has a good integration with tools like Zapier, CRM systems, and external databases so it’s best suited for more complex business processes." ### Integrations tab Wati connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/204314/WATI/#integrations) #### Most popular integrations - WhatsApp: 4.8 rating - Google Sheets: 4.7 rating - Shopify: 4.5 rating - Zapier: 4.8 rating - WooCommerce: 5.0 rating - Klaviyo: 4.6 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Graphic Design, 1-10 employees Published: December 26, 2025 > "It has a good integration with tools like Zapier, CRM systems, and external databases so it’s best suited for more complex business processes." --- ## Drift Rating: 4.5 out of 5 (200 reviews) Profile: [Drift](https://www.capterra.com/p/227417/Drift/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Drift is a human-centric, AI-powered buyer engagement platform. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Transcripts/Chat History: 4.6 rating - Chatbot: 5.0 rating - Lead Capture: 5.0 rating - Live Chat: 4.5 rating #### Lowest rated features - Customer Support: 1.0 rating - Automated Responses: 4.0 rating - Customer Experience Management: 4.0 rating - Query Suggestions: 4.0 rating ### Gallery tab Ease of use: 4.4 out of 5 (200 reviews) #### Related review snippet Reviewer: Jeff H. Reviewer details: Research, 501-1,000 employees Published: May 18, 2026 > "Drift is helpful to handle inbound business from our website." ### Integrations tab Drift connects with 27+ software tools. [See all integrations](https://www.capterra.com/p/227417/Drift/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - WordPress: 4.6 rating - Microsoft 365: 4.6 rating - HubSpot CRM: 5.0 rating - Google Calendar: 4.8 rating - Zendesk Suite: 4.4 rating - SendGrid: 4.2 rating - Marketo Engage: 4.3 rating - Salesforce Marketing Cloud Account Engagement: 4.1 rating --- ## Rocket.Chat Rating: 4.3 out of 5 (156 reviews) Profile: [Rocket.Chat](https://www.capterra.com/p/161575/Rocket-Chat/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Bring together messaging, voice, video, critical apps, and AI to keep teams connected and missions protected. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, Per Year Free trial: No Free demo: No ### Features tab #### Highest rated features - Live Chat: 5.0 rating - Multi-Channel Communication: 5.0 rating - Transcripts/Chat History: 4.5 rating - Canned Responses: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Financial Services, 10,001+ employees Published: August 24, 2021 > "Easy to use, good quality, intuitive for users with little technology skills" ### Gallery tab Ease of use: 4.3 out of 5 (156 reviews) #### Related review snippet Reviewer: Kelvin K. Reviewer details: Design, Self-employed Published: March 13, 2025 > "Chat is an open-source program which offers a secure and personalized messaging, audio and video calling capabilities in one place." ### Integrations tab Rocket.Chat connects with 17+ software tools. [See all integrations](https://www.capterra.com/p/161575/Rocket-Chat/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Jira: 4.4 rating - Zoom Workplace: 4.6 rating - Google Meet: 4.5 rating - Telegram: 4.7 rating - GitHub: 4.8 rating #### Integrations-related review snippet Reviewer: Udbhav S. Reviewer details: Research, 1,001-5,000 employees Published: August 23, 2021 > "First time, I heard about this software when we have to organize a virtual conference at a large scale, to connect people across world, is so easy and integration on the other hand works smoothly." --- ## contents.ai Rating: 4.6 out of 5 (154 reviews) Profile: [contents.ai](https://www.capterra.com/p/10002114/contentsai/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Imagine having an assistant that goes beyond simple text, capable of understanding images, audio files, video, PDFs, .docx, .csv! #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: €10.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Chatbot: Available - Automated Responses: Not available - Natural Language Processing: Available - Customer Support: Not available - AI/Machine Learning: Not available - Language Detection: Available - Code-free Development: Not available - Lead Capture: Not available - Customizable Branding: Not available - Automated Routing: Not available - Pre-Configured Bot: Not available - For Sales/Marketing: Not available ### Gallery tab Ease of use: 4.7 out of 5 (154 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Industrial Automation, 10,001+ employees Published: June 12, 2024 > "aAgreat platform to generate content without having to know how to use artificial intelligence, very easy to use." ### Integrations tab contents.ai connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/10002114/contentsai/#integrations) #### Most popular integrations - WordPress: 4.6 rating - Shopify: 4.5 rating - Google Chrome: 4.8 rating --- ## Tiledesk Rating: 4.6 out of 5 (154 reviews) Profile: [Tiledesk](https://www.capterra.com/p/187541/Tiledesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: €49.00 Pricing details: Per Feature, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Transcripts/Chat History: 4.3 rating - Live Chat: 4.3 rating - Natural Language Processing: 4.2 rating - Customizable Branding: 4.3 rating #### Lowest rated features - Automated Responses: 4.0 rating - Lead Capture: 4.0 rating - Code-free Development: 4.1 rating - AI/Machine Learning: 4.6 rating #### Feature-related review snippet Reviewer: Elisabetta B. Reviewer details: Apparel & Fashion, 201-500 employees Published: March 9, 2023 > "Tiledesk's user-friendly interface makes it easy for agents to navigate and manage customer interactions." ### Gallery tab Ease of use: 4.6 out of 5 (154 reviews) #### Related review snippet Reviewer: Nelson Z. Reviewer details: Information Technology and Services, 1-10 employees Published: September 16, 2025 > "In addition, we successfully integrated Tiledesk with our CRM, which created great value for the company by automating interactions and centralizing customer data efficiently. ." ### Integrations tab Tiledesk connects with 15+ software tools. [See all integrations](https://www.capterra.com/p/187541/Tiledesk/#integrations) #### Most popular integrations - WordPress: 5.0 rating - Wix: 4.4 rating - Shopify: 4.5 rating - Telegram: 4.5 rating - Stripe: 4.6 rating - Zapier: 5.0 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Education Management, 51-200 employees Published: April 25, 2023 > "Chatbot automation.2. Easy to setup and integrate.3." --- Page 1 of 14 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (671) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot AI/Machine Learning Augmented Analytics Automated Responses Automated Routing Chatbot Code-free Development Customer Support Customizable Branding For Sales/Marketing Generative AI Language Detection Lead Capture Lead Qualification Natural Language Processing Pre-Configured Bot Query Suggestions Transfers/Routing Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Conversational AI Platform Software](https://www.capterra.com/conversational-ai-platform-software/)[Natural Language Processing (NLP) Software](https://www.capterra.com/natural-language-processing-software/)